The Stadsschouwburg and the PHIL are Haarlem’s two largest venues. Every year, we organize more than 400 events: from hip-hop to dance, theater, and cabaret at the Stadsschouwburg, and from pop and classical concerts to soul performances, television productions, corporate events, and conferences at the PHIL. With a passionate team, we work to make all of this possible.

Due to our expanding programming and internal changes within our team, we are looking for a Duty Manager to work 24 hours per week.

Who are we?

We are a single organization with two prominent venues in the heart of Haarlem. Our team consists of 55 full-time staff members, 50 hospitality staff, and a group of dedicated volunteers. Together, we ensure that all performances and events run smoothly.

The Hospitality & Events department is led by the Head of Hospitality & Events and consists of five duty managers, four production and sales managers, fifty hospitality staff members, twenty volunteers, and five backstage staff. We are a diverse team and strive to create a work environment where everyone feels welcome and valued.

What will you be doing?

As Duty Manager, you are responsible for ensuring that a performance or event runs smoothly. Here are some of your duties:

Coordinating activities with external parties on the day itself (such as event organizers and caterers);
Managing restaurant staff, doormen, volunteers, cashiers, and back-of-house staff to ensure a welcoming experience;
Handling and overseeing the administrative wrap-up of a performance or event.

What are we looking for?

You are a natural motivator who radiates enthusiasm and remains calm;
You make sure that everyone—visitors, staff, and volunteers—feels welcome;
You take proactive action when incidents occur and don't just sit back and wait;
You speak and write Dutch; knowledge of other languages is a plus;
You are flexible and able to handle stress;
You don't have a 9-to-5 mindset and don't mind working evenings and weekends;
You have a college-level education and at least 3 years of relevant work experience;
You have the required certifications (such as Occupational Health and Safety and Emergency Response) or are willing to obtain them.

What do we offer?

A varied role at two unique locations in downtown Haarlem;
An enthusiastic and diverse team of welcoming and passionate colleagues;
A one-year contract with the possibility of permanent employment;
Salary in accordance with Scale 6 of the Dutch Performing Arts Collective Bargaining Agreement;
An irregular hours allowance in accordance with the collective bargaining agreement;
Free admission to many performances and concerts, including those hosted by our partners at Patronaat and Schuur;
A fun get-together every month.

Interested?

Are you the enthusiastic Duty Manager we’re looking for? If so, please send us your resume and a brief cover letter by March 2, 2025, using the application form on our website.