Customer Service Representative

This will be your job

As a customer service representative, you are often the first point of contact for people who have experienced a traumatic event, such as a crime, a traffic accident, or a disaster. People call you with stories that are sometimes raw and emotional. You lend a listening ear, reassure them, and make sure they feel heard. You ask questions to clarify the situation and ensure they receive appropriate assistance—whether by scheduling a follow-up appointment with the right colleague or by referring them to an external support organization.

The people you interact with are often confused, shocked, sad, or afraid. To help them as effectively as possible, you’ll receive a customized training program. In this program, you’ll learn how to handle various situations and what kinds of support are available. You’ll take part in both classroom training and on-the-job training. This way, you’ll start your new job with a solid foundation of skills.

This is what it's all about

This is a great opportunity to put your skills to work for others. It’s rewarding to help people during their most vulnerable times. You make a real difference, and people are often very grateful. In addition to your salary, you’ll also receive:

• A one-year contract with an option to renew.
• Training opportunities and access to the Skills Town learning platform.
• A personalized benefits package: 26 additional hours of leave, 8% vacation pay, and an 8.3% year-end bonus—all yours to use as you see fit.
• An NS business card, for business travel in second class.
• An individual career budget.

Who are you? 

You combine empathy with decisiveness and keep a cool head, even when conversations become emotionally charged. In addition:

• Do you have experience with customer service and providing services? For example, over the phone, in the hospitality industry, or in a retail store.
• You can easily distinguish between the main points and the details and quickly get to the heart of a conversation.
• Are you a multitasker who can listen, look up information, and enter data all at the same time?
• You must be available on Wednesdays and Fridays.

Here's what the application process looks like.

After the initial screening based on the criteria, you may receive an email asking you to complete our matching tool. This tool allows us to get to know you better in an objective way. It gives us greater insight into your skills, motivations, and cultural preferences. And of course, you’ll also receive a personality report, giving you immediate insight into your own personality. Based on your match and your resume, we’ll make a selection, and if it looks promising, we’ll invite you to a selection event. We’ll tell you more about that later.

Do you have any questions?

Please contact Floortje Hogenhout, Team Leader for Contact, Advice & Information, atT.csl@slachtofferhulp.nl. And if you’d like to learn more about how we work, be sure to check out ourwebsite.

This is us

At Victim Support Netherlands, we support people every day who have been affected by a crime, a traffic accident, a disaster, or another traumatic event. We offer emotional support, practical assistance, and legal guidance. Always with a personal and caring approach. As an employee, you are part of a professional and people-oriented organization. Here, teamwork, meaningful work, and social impact are central. Together, we are building a safer and more just society. As an employer, Victim Support Netherlands strives for proportional representation in terms of knowledge, experience, age, gender, and background. If you join us, we will ask you to apply for a Certificate of Good Conduct. We will handle the application, and you can claim the costs.