Administrative Assistant & Information/Complaints Handling Representative

Organizational Structure of Discriminatie.nl Zaanstreek-Waterland

Discriminatie.nl, which operates in seven municipalities, currently employs six staff members. In addition, there are a number of volunteers, including the board members. The organization is characterized by an open internal structure.

Job description for office assistant:

Handling and documenting complaints related to discrimination. Providing support to the complainant and mediating to reach a satisfactory resolution (16 hours).

The office worker:

• Monitors developments in the field of complaint handling (in the social, legal, and political spheres);
• Handles complaints, reports, and general inquiries;
• Records complaints and reports in the tracking system;
• Helps shape policy regarding the handling of complaints;
• Provides information and explains the scope of work or other projects to internal and external contacts.

Developing and implementing projects (8 hours).

The office worker:

• Establishes contacts with (potential) partners;
• Develops projects that encourage victims of discrimination to come forward;
• Contributes to existing projects at Discriminatie.nl;
• Writes project proposals and evaluation reports.

Job Description for Information and Complaints Handling Specialist:

Handling and documenting complaints related to discrimination. Providing support to the complainant and mediating to reach a satisfactory resolution.

The Information/Complaints Officer:

• Monitors developments in the field of complaint handling (in the social, legal, and political spheres);
• Handles complaints, reports, and general inquiries;
• Records complaints and reports in the tracking system;
• Helps shape policy regarding the handling of complaints;
• Provides information and explains the scope of work or other projects to internal and external contacts.

Developing and implementing projects.

The Information/Complaints Officer:

• Establishes contacts with (potential) partners;
• Develops projects that encourage victims of discrimination to come forward;
• Contributes to existing projects at Discriminatie.nl;
• Writes project proposals and evaluation reports.

Providing information.

The Information/Complaints Officer:

• Provides educational information and guest lectures in secondary, vocational, and elementary schools;
• Provides information and training to external organizations;
• Develops educational materials and guest lectures for schools and other organizations;
• Contributes to shaping Discriminatie.nl’s policies in the areas of education and public information;
• Carries out projects and writes evaluation reports;
• Advises, influences, and motivates organizations and professionals.

We expect the following from our employees:

• HBO-level academic and intellectual ability;
• Good interpersonal skills with people from diverse backgrounds;
• Familiarity with and commitment to the causes and consequences of discrimination;
• Monitoring developments in the field of discrimination and related issues (in the social, legal, and political spheres);
• Excellent ability to organize work independently and function effectively as part of a team;
• Strong verbal and written communication skills;
• Good interpersonal skills;
• Knowledge of laws and regulations, complaint procedures, and case law related to discrimination, labor law, consumer law, etc., or a willingness to learn about these areas;
• Integrity;
• The ability to collaborate with various institutions and organizations;
• Willingness to help out with other tasks as well.

We offer

• A one-year appointment, with the possibility of converting it to a permanent position;
• Gross monthly salary in accordance with the Social Work Collective Bargaining Agreement, pay scale 8. The starting salary depends on education and experience.  
• A flexible spending allowance (in the form of salary or vacation hours) equivalent to approximately 19% of the annual salary. 
• Full reimbursement of commuting expenses based on second-class public transportation fares. 
• Opportunities for personal development; for example, you have access to a personal career budget.
• Education and training programs in the field of information and training;
• An inspiring workplace with a motivated and dedicated team of volunteers and paid staff.

Application Process

For more information about the job opening, please contact Discriminatie.nl, Fasla Muradin: tel. 075-6125696.

Applications may be submitted through October 31, 2024, to Discriminatie.nl Zaanstreek-Waterland, Botenmakersstraat 42, 1506 TE Zaandam, or by email to f.muradin@discriminatie.nl.

The first round of interviews with invited candidates will take place on Thursday, November 7, 2024.