Case Manager

As a case manager, you are responsible for supporting victims of serious violent and sex crimes, as well as the surviving relatives of murder or manslaughter victims. After a traumatic experience, people often have financial, legal, or practical questions in addition to physical or psychological symptoms. Case managers typically provide intensive, long-term support to victims and surviving relatives as they deal with the consequences of the crime. In your role, you help people by referring them to the appropriate support services or agencies that can assist them further. You act as a sounding board and central coordinator, and will deal with unexpected situations, questions, and developments that may arise in a case. To provide clients with effective support, you will visit many different locations as a case manager. This may include clients’ homes, the police station, and the courthouse. Your work therefore requires a considerable degree of stress resilience and flexibility. 

What are you going to do? 

• You will translate the complex and deeply emotional personal stories of victims and their loved ones into concrete services.
• You will regularly make home visits and provide support and information to clients regarding court hearings.
• You'll be on call a few times a year.
• You will be in frequent contact with the police and the Public Prosecutor’s Office regarding the progress of a case, and will liaise with lawyers, psychologists, local governments, general practitioners, etc., as needed. 

What do you bring to the table? 

• At least a completed MWD, SPH, or comparable associate's degree program. 
• You live in the South Holland/West Brabant region. You also have a Class B driver’s license and a car. 
• At least 5 years of experience with one-on-one client contact and/or group sessions, preferably with a complex (psychiatric) client population.
• Knowledge of and experience with (the possibilities of) psychosocial support
• Experience working with victims of sexual abuse and knowledge of criminal law are a plus. 

What do we offer you?

A challenging, responsible, and varied position that makes a difference in the community, with a dedicated organization. The role offers significant responsibility and plenty of room for initiative.

The Social Work Collective Bargaining Agreement applies. Your benefits include: 

• One-year fixed-term contract, with the possibility of renewal;
• Individual Choice Budget (ICB) that you can convert into extra pay, time off, or training. (The ICB consists of 26 additional hours of time off, 8% vacation pay, and an 8.3% year-end bonus);
• Training opportunities, including access to Skills Town;
• Individual career budget;
• NS Business Card (2nd class) for business travel. 

Who are we?

Victim Support Netherlands operates through 11 districts and several teams that work nationwide. Each district offers a range of services. These services focus on informing, advising, and supporting clients. In addition, Victim Support Netherlands represents the interests of victims in society and promotes knowledge development regarding victims and assistance for victims and their loved ones. As an employer, Victim Support Netherlands strives for proportional representation in terms of knowledge, experience, age, gender, and background. 

Do you have any questions?

Read here a testimonial from a bereaved family member or contact Jeroen Honhoff, case management team leader, at 06-29373813. An online test and final assessment are part of the process. Interviews will take place in January.

To be eligible to work with us, we require a recent Certificate of Good Conduct. We will handle the application, and you can submit a reimbursement claim for the costs.