Emergency Coordinator

What will you be doing?  

As a CaCo, you are the central hub for information, both when things are relatively calm in the dispatch center and when a crisis strikes. You coordinate with dispatchers, dispatch center supervisors, crisis managers from the safety region, and experts from crisis response partners. As an information broker, you maintain an up-to-date overview of the security situation and share it with stakeholders. If you detect a disruption in the safety region, you are the one who takes action. In addition, together with the National Emergency Dispatch Center Cooperation, you ensure operational continuity in the event of disruptions at the emergency dispatch center.

As a CaCo, you are the primary point of contact for internal and external colleagues and partners in the emergency operations center. You inform and mobilize the appropriate officials and partners so that everyone has the right multidisciplinary information during incidents of all sizes. If the situation escalates into a full-blown crisis, you are the one who takes initial charge of the multidisciplinary crisis response process, ensuring that the safety region’s crisis organization gets off to a flying start.  

• Coordinate multidisciplinary emergency dispatch center processes during incidents, escalate according to the GRIP procedure, and ensure coordination and communication within the emergency dispatch center.
• Assessing and analyzing high-risk situations or (imminent) incidents, and then evaluating risks, anticipating possible scenarios, and advising senior management within the crisis response team on the next steps.
• Serve as the point of contact for dispatchers, supervisors, and crisis managers in both normal and crisis situations at the control room.
• Supporting and advising supervisors of dispatchers, evaluating incidents, and identifying operational bottlenecks.
• Primary point of contact for ensuring continuity, managing traffic to the control room, and providing guidance during disruptions.
• Monitoring the current multidisciplinary security situation and continuously updating the security picture for the security region, based on coordination with partners such as emergency services, the KNMI, and the water board.
• Monitoring the region as part of the Security Information Hub in the event of potential disruptions or, for example, large-scale events or extreme weather conditions
• Contribute to innovation and development projects for information-driven safety, and play a monitoring and advisory role in change processes.

Who are you?  

You are, or will become, a safety professional who takes responsibility for safety in the Amsterdam-Amstelland region. You work well with others in a dynamic environment, build relationships easily, and adapt quickly, especially in crisis situations. You take the lead when the situation calls for it, but you’re also able to support those around you when needed. You are the link between various disciplines and partners. You must be flexible, proactive, and able to handle stress, and enjoy managing a crisis. You understand that you are an important representative of the safety region, control room, and crisis organization, and know how to build rapport with people. You feel responsible for ensuring, together with your fellow CaCos, that the role is always fulfilled professionally. And, because the work involves round-the-clock shifts, you are also willing to be there early in the morning, in the evening, and at night to ensure safety and support your colleagues.

Do you already have experience working in an emergency dispatch center or an interest in information-driven safety? That’s a plus, but the most important thing is that you see yourself in the description above and are eager to be the go-to person for the dispatch center and crisis management! 

You'll recognize yourself in this

• HBO-level academic and cognitive abilities
• Ready to earn the disaster coordinator certification
• Strong written and verbal communication skills
• Familiarity with digital control room and security systems

Here's what you'll get from us

At the Amsterdam-Amstelland Safety Region, you can work with a great team where you’ll have opportunities to grow in your role.

• A job for 32–36 hours a week
• Salary in pay grade 10, with a maximum of €5,356 per month based on a 36-hour workweek.
• Because of the shift work, you will receive an irregular hours allowance
• An individual flexible spending allowance of 18.63% of the gross annual salary. This includes the year-end bonus, vacation pay, and life-course savings contributions.
• 177 hours of leave based on a 36-hour workweek, 33 of which are overtime hours. Additionally, May 1 and May 5 are fixed days off.
• A one-year appointment, with the possibility of a permanent position.
• A generous pension plan through ABP, two-thirds of which is paid by us.
• Monthly health insurance premium.
• Free use of all sports facilities at the fire stations.
• We place a strong emphasis on (personal) development, offering opportunities to participate in courses, training sessions, and workshops.

The team

You will be working in an effective and self-managing team of nine Emergency Coordinators, part of the Amsterdam-Amstelland Safety Region. Together, you’ll be responsible for fulfilling the role of the CaCo around the clock, 24/7. That means you’ll be on call even at night if a crisis breaks out, and you’ll feel responsible for stepping up if a colleague is sick.

At the same time, you’ll work closely with colleagues in the emergency dispatch centers for the ambulance service, police, and fire department, as well as with crisis managers and advisors from the safety region. With a network of colleagues like that, you’ll never have a dull moment! You’ll be based at the emergency dispatch center in Amsterdam, located in a police building.

Want to learn more about our team and the Amsterdam-Amstelland Safety Region? Click here

Apply

Do you have any questions or comments after reading the job posting? Are you seriously interested but still unsure? Then why not shadow us for part of a shift? Please contact:

Edward Schouten, Control Room Manager at VrAA: edward.schouten@brandweeraa.nl or 06-51 22 28 97

George van Ee, recruiter, for questions about the application process. George.van.ee@veiligheidsregioaa.nl or 06-15 69 46 19.

You can submit your response through October 22, 2025.

The meetings are scheduled for October 28, October 31, and November 3.

Job hunting is for everyone

We are a safety region in the Netherlands made up of all kinds of people. For us, diversity is key to creativity, inspiration, innovation, and strong teams. Every day, we work to foster an open culture where there is room for everyone’s talents. No matter who you are, we’re here for you, and you’re more than welcome to apply!

Internal and external recruitment take place simultaneously, and an assessment may be part of the process.

A police background check is part of the selection process

We don't appreciate cold calls, but we do appreciate sharing!

Link to the job application page