Providing professional assistance to users is the top priority in your role. Because no matter what IT issue arises, as a Support Engineer, you are responsible for logging and resolving it quickly and accurately. Questions may involve, for example, configuring accounts or system malfunctions. It’s up to you to ask the right questions in a friendly manner to understand our users’ needs.

In addition to helping users, you’ll also actively contribute ideas on how to improve our processes. Since certain questions come up repeatedly, you’ll work with your colleagues to explore these issues in greater depth. That way, next time, you’ll be able to find the answer in the knowledge base.

What will you be doing?

You record all incoming incidents and changes in a standardized manner (Topdesk)
You ensure that information is accurately communicated to colleagues and external service providers
You identify bottlenecks, long queues, incident queues, or increased workloads and take action to address them
You identify recurring requests or issues and develop improvement proposals to present to the team leader or manager
You represent the department in a professional manner and identify opportunities to improve existing services or processes
You will be jointly responsible for ordering and issuing hardware (laptops, phones, and iPads)

We offer

Initially a one-year temporary appointment with the possibility of extension
38 hours per week
Pay scale 6 under the collective bargaining agreement for the sports sector (salary is based on your knowledge and experience)
Year-end bonus under the sports collective bargaining agreement
A workspace at the Papendal National Sports Center in Arnhem
A wellness program
A good work-life balance (New Ways of Working)
Opportunities for growth

We ask

Completed MBO-4 program in ICT
Solution-oriented approach
Independent but accustomed to working in a team
Several years of relevant work experience in a similar position is preferred
Proficiency in spoken and written Dutch
Experience with service desk or desktop management activities
Experience with on-site and remote support tasks
Knowledge of information processes, FAQs, and the solutions typically used in those contexts
Knowledge of Topdesk is a plus
Proficiency in English is a plus

Skills

Analytical and problem-solving skills
Effective Communication
Customer-focused/environment-focused approach
Working with precision
Planning and organizing (own work)

Departmental Goal

The ICT Services department focuses on providing support and advice on IT-related issues, managing service desk-specific applications, and delivering and managing workplace services. ICT Services focuses on supporting the organization in the areas of application management and development, the delivery of IT services, and project and vendor management.

Information

For questions about the job itself, please email Richard van Dellen at richard.vandellen@nocnsf.nl or call 0622112745. For questions about the application process, please email jobs@nocnsf.nl.