Senior Communications Professional, Leasehold and Issuance

• Developing and implementing communication strategies for a Leasehold Information System.
• Working to ensure clear, accessible, and reliable communication with Amsterdam residents, business owners, visitors, and our own organization.
• Collaborate with colleagues, leaseholders, and various departments to enhance the leaseholder experience.

Here's what you do on an average day

• HERA Internal Communications: Develop and implement an internal communications strategy to inform colleagues about the new HERA system, including the development process and user instructions.
• Communication Channels for Leaseholders: Create multiple communication channels tailored to leaseholders. These might include informational campaigns for leaseholders who have transferred their leases, updates on inflation adjustments, and the management of perpetual ground rents.
• Departmental Optimization: Develop and implement a communication plan to engage colleagues and keep them informed about cross-departmental optimization processes, such as divisions and adjustments to leasehold rights.
• Customer Journey Improvement: Collaborate with various departments to improve the customer journey for changes to ground lease rights via the "My Ground Lease" online portal.
• Digital Communication: Lead a communication initiative for leaseholders to register them for digital billing and communication, in close collaboration with the IT and Finance departments.
• Progress Report: Maintain regular communication with the Head of the Leasehold & Issuance Department and collaborate weekly with the E&U Communications Team to monitor progress.

This is where you get started

We strive to be a great employer that ensures all our colleagues feel seen and valued. We embrace the differences among our colleagues; these differences lead to better results for both our organization and our city. We aim to build a workforce that reflects Amsterdam’s diverse population. So, whoever you are, you’re more than welcome here!

The Communications Department aims to ensure that the City of Amsterdam’s policies and their implementation are understandable, accessible, and reliable for residents, visitors, and businesses, as well as for the organization and its leadership.

The Communications team in the Leasehold and Issuance department consists of 1 senior, 2 mid-level, and 1 junior communications professional. Together, you are responsible for both internal and external communications. The Leasehold and Issuance department is made up of professional and knowledgeable colleagues who place a high priority on communication.

What you bring

For this position as a Senior Communications Professional in Leasehold and Issuance, you must have:

• A minimum of a bachelor's degree level of work or thinking, demonstrated by at least 3 years of work experience in the field of developing and implementing communication strategies.
• Proven experience as a (communications) professional within a large, complex organization;
• Proven experience as a (communications) professional advising management.

You should have the following skills:

• Environmental Awareness: Demonstrates a solid understanding of professional, organizational, social, and political developments, as well as other environmental factors, and knows how to effectively apply this knowledge to one’s own role or organization.
• Collaboration: Makes a constructive contribution to a shared outcome, particularly to the atmosphere and relationships within the group or team.
• Relationship Management: Builds, maintains, and leverages personal relationships with customers and other contacts.
• Initiative: Takes independent action. Identifies opportunities and turns them into initiatives for improvement and innovation that contribute to better organizational performance.
• Persuasiveness: Uses personal authority to influence people and situations, with a focus on gaining acceptance and overcoming resistance. Communicates ideas clearly and confidently.

What we offer you

As a Senior Communications Professional for Leasehold and Issuance, you will join our team for 36 hours per week and can expect the following terms of employment.

• A gross monthly salary ranging from €4,020 to €5,725 (pay grade 11) based on a 36-hour workweek. The exact salary will be determined based on your education, knowledge, and experience.
• A one-year employment contract, with the possibility of a permanent contract thereafter, if you do not currently have an employment contract with the City of Amsterdam, or if you have only a temporary one.
• If you already have a permanent employment contract with the City of Amsterdam, you will retain it and be transferred.
• Opportunities for professional development and training. Our in-house training center, the Amsterdam School, offers a variety of training programs, professional development tracks, and on-the-job coaching to help you continue to challenge yourself.
• An individual flexible budget (IKB) equal to 17.05% of your salary, which you can use for things like additional pension contributions or extra days off.
• A pension plan with ABP, the pension fund for the public sector and education.
• A travel allowance of €0.10 per kilometer, up to a 45-kilometer one-way commute, for the number of days you work in the office, and/or a work-from-home allowance of €3 net per workday that you work from home.
• A monthly contribution toward health insurance.
• Hybrid work: In this role, you can work partly from home and partly in the office. We provide the necessary equipment to help you set up a safe and healthy workspace at home.
• A cell phone and/or laptop.
• An office space in downtown Amsterdam, overlooking the canals.
• An (electric) rental bike that lets you travel between work locations in a sustainable and healthy way.

Want to know more about our employment terms and conditions? Check out the City of Amsterdam Personnel Regulations (PGA).

Apply for this job

• If this job opening interests you, please send us your application by the 30th at the latest

  October 2023 via the application form on our website.

• We would like to receive your cover letter, in which you explain, in no more than one A4 page, why your work experience and skills are a good fit for this position. Your cover letter will be taken into consideration during the selection process.
• The selection process begins immediately after the application deadline and consists of a CV/cover letter screening and an interview, which may include a case study. There is also a possibility of a second interview, in which the head of the Leasehold and Issuance Department will participate. Candidates will, of course, be notified of this in advance.
• If your resume meets the job requirements, we would be happy to invite you for an interview.
• The interviews will take place in person at City Hall, Amstel 1 in Amsterdam.
• We require a recent Certificate of Good Conduct (VOG) from every colleague who joins our team.
• This job opening is being advertised internally and externally at the same time. Employees of the City of Amsterdam will be given priority in the hiring process.

We do not appreciate unsolicited solicitation from recruitment agencies, and such actions may result in exclusion from our other recruitment initiatives. We also consider the unsolicited submission of resumes by agencies to our employees to be solicitation. We will not review these resumes.

Do you have any questions about this job opening?

If you have any questions about the position, please contact: Anne-Sophie Gorgels, Communications Team Manager for the Leasehold and Issuance Communications Team, at: a.gorgels@amsterdam.nl and/or 06-24867549 If you have any questions about the application process, please contact Joost Riesewijk, Senior Capacity Advisor, at J.Riesewijk@amsterdam.nl or 0651301590.