Data Process Manager

Job Description

As a Coordinating Specialist Advisor (CSA), you are an indispensable link between the three components of the Control Room: analysis, development, and management. You coordinate the entire operation and ensure it runs like a well-oiled machine. Your goal is to use data analysis to identify current trends and developments, so that we can collectively determine the best approach to take in order to enforce regulations in a problem-driven and risk-focused manner. 

To put these insights into practice, consultants and specialist inspectors on the Manure Expertise team are ready to take this forward. You will also work closely with the Control Room team manager, who maintains an external focus and is dedicated to facilitating the necessary conditions (responsible for personnel and budget). 

As a CSA, you will oversee data exchange with internal and external stakeholders. Your goal is to ensure smooth collaboration with both customers and (data) suppliers to the Control Room. Customer satisfaction and supplier satisfaction are your top priorities.  

As a CSA, you will contribute to the overall scope of work for the Control Room team. This means:

1. You’ll coordinate the handling of inquiries received by the Control Room. You’ll monitor the inboxes, engage with customers to refine their inquiries, and ensure the intake process runs smoothly. You’ll inspire customers by showing them all the possibilities offered by smart technology. 
2. Coordinating the Control Room's production process. This involves managing the flow of requests in Jira to ensure that analysts are working on the tasks that are needed and, above all, prioritized. 
3. Facilitating the implementation of information products developed by the development team on behalf of the Control Room into enforcement practices. 
4. Driving internal innovation by motivating the Control Room team to expand its product catalog, stay up to date on the latest technologies, foster innovation within the team, and test tools that can benefit our customers.  
5. Team composition: What does the team need in terms of expertise, training, education, and new hires? 
6. When it comes to external partners such as RVO, we need to understand their current needs so that we can prepare our team operationally and tactically, thereby ensuring we can provide the right information and insights in a timely manner. 

Job Requirements

As a CSA, you have a strong background in data, as you lead a self-service data team dedicated to producing high-quality data products. You are passionate about data expertise and data-driven work. 

Supported by technological advancements within the Control Room, you will contribute to opportunities for modernizing oversight within the NVWA. You will create value with the team and demonstrate that value. An important part of this is managing, developing, and motivating the team members. We want to be at the forefront of data technology, and the internal “engine room” must be professionalized—this applies to the people, the resources, and the processes. As a CSA, you play a key role in this.

You will contribute to the ongoing development of the Control Room team by assisting with the further development of products, services, processes, and evaluation procedures. You will serve as a key sounding board for your manager, offering both solicited and unsolicited advice. You will contribute ideas on innovations and have a clear vision of data expertise. In addition, you closely follow developments in the field of enforcement intelligence. You strive to align these with the NVWA’s data strategy. 

You are sensitive to the needs of the board and the organization, maintain a constructive attitude, and are skilled at holding conversations. You prioritize relationships but can be firm when necessary. You are clear about your role and responsibilities, while keeping the NVWA’s interests firmly in mind. 

You are able to reach practical, actionable agreements and manage relationships. You can quickly switch between various ongoing projects and maintain a clear overview. Even in stressful situations, you keep a cool head and provide direction to the team. Your creativity helps you solve problems, and you are not afraid to suggest improvements. In addition, you are open to the opinions of others and are flexible in adjusting your own views. Working as a team, learning, and achieving results are your top priorities. 

In addition, you have:

• Bachelor's degree level (Business Administration & Data-oriented). 
• Knowledge of and work experience in enforcement within the federal government is a plus; for the IV field, we require several years of experience. 
• Knowledge of applicable laws and regulations regarding data and algorithms within the government.
• Experience advising on data-driven and risk-based approaches.
• Experience working in a coordinating and coaching role with (new) Control Room team members regarding the impact of the updated data-driven enforcement approach.
• Experience in accessing, analyzing, and presenting data.
• Experience in developing and implementing monitoring and evaluation processes that align with data-driven practices.

Skills 

• Persuasiveness
• Planning & Organizing
• Motivate
• Creativity
• Networking

The NVWA is committed to building a workforce that reflects the diversity of society and places great importance on an inclusive hiring policy. We therefore encourage everyone to apply, regardless of cultural background, age, gender identity, religion, disability, or sexual orientation.

Terms of Employment

• Salary level: Grade 13
• Monthly salary: Min. €5,212 – Max. €7,747 (gross)
• Employment status: Fixed-term employment contract with the possibility of conversion to a permanent contract
• Contract duration: 1year
• Minimum number of hours per week: 32
• Maximum number of hours per week: 36

Other terms and conditions of employment

In addition to an onboarding program tailored to your role and extensive training and/or coaching opportunities to support your professional growth, we also offer the following employee benefits:

Individual Choice Budget You receive an Individual Choice Budget (ICB) equal to 16.50% of your gross annual salary. You can have your ICB paid out, for example, on a monthly or annual basis, or you can use it to purchase additional leave hours. In addition, you can use your IKB to purchase a (electric) bicycle for commuting tax-free, set up your home office,pay off your student loan with tax benefits up to a maximum of €2,000 per year,or even make your home more sustainable. To encourage this, the national government offers an employer contribution on top of the IKB.

Vacation Days If you work 36 hours per week, you are entitled to 144 vacation hours and 64 IKB leave hours per year. Do you work more or less? Then these hours are calculated proportionally. And do you need a little less vacation time? Then you can also choose to have your 64 IKB leave hours paid out or added to your IKB saved leave

Travel Allowance You will receive a mobility card that allows you to travel by train in second class for your commute. Do you bike to work? If so, you will receive a travel allowance of €0.21 per kilometer cycled.
If you have a field-based position, you are often also eligible for an electric company car. You may also use this for personal purposes, subject toadditionaltax liabilityand a personal contribution.

Leave Policies
The government offers leave policies for various situations, such as (supplementary) maternity leave (up to 5 weeks with 100% pay), parental leave (up to 9 weeks at 100% pay in the first year and an additional 75% for 4 weeks), care leave, and adoption/foster care leave.

Pension The Dutch government has an attractive pension plan with ABP, the General Civil Service Pension Fund. Read more about the ABP pension plan here.

Additional allowances and reimbursements
For some positions at the NVWA, it is necessary to work outside regular office hours or to be on call. However, this is compensated by additional allowances or reimbursements. For example, we offer an on-call and standby duty allowance and an irregular shift allowance.

Details

• Applications will be considered in accordance with applicable agreements, including the Central Government Collective Labor Agreement and the NVP Application Code.
• A Certificate of Good Conduct (VOG) is required to work at the NVWA.
• If the position involves a fixed-term employment contract with the prospect of becoming permanent, the permanent contract is initially preceded by a one-year contract. Provided the employee proves to be suitable, the contract is generally converted into a permanent contract of indefinite duration after one year.
• Is this a job opening for a fixed-term contract with the possibility of becoming permanent, but do you already have a permanent position as a civil servant? If so, you will retain your permanent position.
• If the position is initially a fixed-term role, it will not be reopened if the role can be made permanent within the organization and the (initially) temporary position was filled by an internal employee with a permanent contract.
• Online screening—for example, through search engines or social media—can be part of the selection process.
• A competency test and/or an assessment may be part of the selection process.
• A comprehensive A or B screening by the General Intelligence and Security Service (AIVD) may be required for certain positions at the NVWA, including those in the Intelligence and Investigation Service (IOD).
• Recruitment agencies are asked to refrain from contacting us regarding this job opening.

More about the Coordinating/Specialist Advisor job category

The Central Government Performance Framework helps employees and managers establish performance and development goals during performance reviews and provides insight into career opportunities within the federal government.

For more information, visit the Central Government Job Classification System 

More about your future department

The Control Room is a team within the NVWA that focuses on collecting and analyzing data available within the manure supply chain. We use this data to identify patterns, trends, and developments, and then provide high-quality, risk-based information to enforcement agencies. 

The Control Room focuses entirely on collecting, preparing, and analyzing data—whether raw or otherwise—related to manure transport and other entities within the manure supply chain. This data comes from various sources (both internal and external to the NVWA). This generates new insights that enable other departments within the NVWA and RVO to determine their actions and deploy the most efficient and risk-based intervention strategies toward various target groups within the manure chain.

This requires extensive use of advanced tools such as data analytics, business intelligence applications, and, by extension, artificial intelligence. Additionally, several vital areas of expertise will need to be successfully combined. This involves combining subject matter expertise in the manure sector with expertise in data analysis/science, including the associated tools, agile working, and development.

Working within the Control Room team means being able to work independently in a dynamic environment with significant political sensitivity. The Control Room team is a young team and is rapidly evolving. If you’re the one who will help us build the Control Room into a high-quality self-service data department, please respond quickly.

Netherlands Food and Consumer Product Safety Authority (NVWA)

In the Netherlands, we take it for granted that the products we use and everything we eat is safe. That animals are treated well, even if they are destined for slaughter. We want to be able to consume fruits and vegetables without a second thought, and we assume other products are “naturally” safe as well. We want to be able to walk in nature without worry and buy toys for our children without suspicion. As consumers, we simply rely on that; to us, it goes without saying.

But we sometimes forget that companies work hard every day to maintain those high standards. That it isn’t always easy for businesses to comply with all applicable laws and regulations. We also forget that the government oversees this. Safety sounds so simple, but it isn’t.

What does the NVWA do?
The employees of the Netherlands Food and Consumer Product Safety Authority (NVWA) work hard every day to maintain that standard. Through dialogue with businesses in the hospitality sector, slaughterhouses, plant cultivation, and other producers, the NVWA monitors food and product safety, plant health, and the welfare of animals, nature, and the environment. All in accordance with national and international laws and regulations. We operate on a basis of trust, but we take firm action against businesses that do not take these matters seriously. In the interest of society.

We closely monitor where the greatest risks lie and where oversight is most urgently needed, so that we can inform consumers and others in a timely manner. The NVWA also plays a key role in export inspections and the import of products into Europe.

What does the NVWA stand for?
The NVWA is responsible for overseeing animal welfare, animal health, food safety, product safety, tobacco and alcohol prevention, plant health, and nature and the environment.

The Dutch government strives to be an employer where every employee, regardless of age, gender, sexual orientation, ethnic background, or disability, wants to work. Addressing societal issues in diverse teams makes us more effective and innovative. That makes the work valuable and challenging.

The NVWA is an agency of the Ministry of Agriculture, Fisheries, Food Security, and Nature (LVVN) and the Ministry of Health, Welfare, and Sport.

Interested in applying?

The Netherlands Food and Consumer Product Safety Authority (NVWA) invites you to apply on their website. Clicking the button below will take you away from this site and directly to the application form. The government values a diverse and inclusive organization. Working in diverse teams makes us more effective, more innovative, and makes the work more enjoyable. Everyone is therefore invited to apply.