Support Specialist | Coach, Arkin Client Council

What will you be doing?

Your role consists of two components: first, coaching and supporting the client council members of the two specialties you assist. The other task involves conducting advisory processes in accordance with the relevant legislation (Wmcz 2018 and Wvggz) to advocate for the interests of Arkin’s clients. This includes drafting (Arkin-wide) recommendations from the client’s perspective for the Board of Directors. This is done in close coordination with the supervisor, the chairperson, fellow support staff, and the relevant members (working group).

In practical terms, this means:

• You work collaboratively and innovatively with the members of the support team to develop treatment policies and to define the role and functioning of the council. Specifically, your focus will be on the broad field of health law; Under the guidance of the employee participation manager, you will work with the council members and chair to draft Arkin-wide recommendations and recommendations for the two management teams you will be supporting, all from the client’s perspective;
• You are capable of effectively carrying out the process of an Arkin-wide advisory process for the Arkin Client Council from the clients’ perspective. This involves gathering experiences and opinions within a diverse working group and, within the agreed timeframe, producing legally sound advice that takes into account the next steps.
• You will work with the chairperson to prepare the regular management meetings for the departments you support and will be responsible for the agenda and minutes;
• You will (in consultation with your colleagues) provide the Wmcz 2018 training to client council members and offer support in areas such as the Wvggz;
• You will coach individual council members as they develop in their roles as council members;
• You will help organize client panels (online or in person).

We offer you:   

Here are just a few of Arkin’s attractive employment benefits:  

• Terms of employment in accordance with the GGZ Collective Bargaining Agreement, scale 50 (min. €2,857 and max. €4,434 gross based on a 36-hour workweek);
• This is a part-time position (24 to 28 hours per week) for one year, and if you enjoy the work, we definitely intend to offer you a permanent contract afterward;  
• We continuously invest in quality and expertise; whenever necessary to ensure the effective performance of this role, we provide further education and training;
• An end-of-year bonus of 8.33%, 8% vacation pay, and you’ll build up a solid pension plan with the Healthcare & Welfare Pension Fund;  
• A work-from-home policy that includes reimbursement for setting up a workspace and compensation for days worked from home;  
• For commuting and business travel, you will receive a second-class transit pass, which can also be used for OV-fiets, or a mileage allowance;  
• Discounts on insurance from Univé and Centraal Beheer;  
• A flexible benefits plan that allows you to use your gross salary for additional vacation time, a bicycle purchase, and supplemental travel expenses;  
• For your well-being, you’ll receive an annual wellness budget of up to €100 (for full-time employees working at least 18 hours per week) and access to the Nrgize platform to participate in activities such as boot camp, yoga, and salsa dancing. You’ll also get unlimited access to Good Habitz’s online courses.

What do you bring to the table?

You have a good understanding of organizational dynamics and communicate effectively with the various levels you interact with in your role. You are also a good listener, can summarize information clearly, and are skilled at coaching team members.

We would also be delighted to receive your application if you:  

• You have a college or university-level education with a specialization in health law and are familiar with the healthcare sector;
• You think from the client’s perspective and know how to translate this into policy. You can draft policy documents and apply them to real-world situations and straightforward issues. You can explain complex issues in plain language;
• Have demonstrable experience in drafting legally sound documents on (employee participation) issues and can translate these into or from the client’s perspective;
• You are familiar with the latest developments in health law, specifically the Wmcz 2018 and Wvggz. You are curious about developments in this area;
• You are a team player who, while valuing collaboration, is also capable of independently setting and shaping the chosen course in consultation with your manager.

Careers at Arkin

Arkin is the leading mental health care provider in the Randstad region, offering 11 specialties. Together, we are experts in the fields of psychiatry and addiction treatment. We are committed to fostering the mental resilience of our clients.

Arkin employs 4,200 dedicated, passionate professionals who are not afraid to take risks. They are constantly seeking customized solutions for their clients. Quality is always a top priority. We therefore encourage our employees to continue developing their expertise through comprehensive training programs. Arkin also serves as a training institute and conducts scientific research.

The Arkin Client Council is composed of clients and former clients. The council has an elected board with a chairperson. The Arkin Client Council ensures that Arkin’s clients have a voice in decision-making. It provides both solicited and unsolicited advice to the Board of Directors and the management teams of Arkin’s specialized units. (With the exception of the Roads and Sinaï divisions, which have their own client councils.)

The Arkin Client Council also plays a proactive role in shaping care developments within Arkin. It views Recovery-Supportive Care as of great importance for clients in providing personalized and dignified care. This topic is a regular item on the agenda, with annual priorities for the various specialties. The Arkin Client Council monitors progress and hopes to inspire staff and family members through its client opinion panels, recommendations, symposia, and publications.

Interested? 

For more information about this job opening, please contact Maaike Riemersma, manager of the Client Council support team, at 0615027950. She is available to tell you more and answer any questions you may have.The applicationdeadline is Wednesday, March 5. 

This job opening has been posted internally and externally at the same time. Internal candidates will be given priority in the hiring process.

We prefer to find new colleagues ourselves; we feel that’s a more personal approach. Therefore, unsolicited sales calls are not appreciated.