Mid-Level Application Administrator

Who are you?

A passion for and understanding of the practice and teaching of the arts will help you understand our end users. Excellent verbal and written communication skills in Dutch are required; due to the international nature of many of our programs, proficiency in English is also preferred. You are able to work independently and in a structured manner; you are results-oriented and pragmatic, and you know how to distinguish between main and secondary issues. You are a true team player; preferably, you have some experience as a coordinator or project manager.

What do you bring to the table?

You have attained at least a higher professional education (HBO) level of work and thinking through a relevant IT program or through a combination of work experience and training. In addition, you have at least five years of relevant work experience in IT, during which you dealt with customer-focused processes related to applications in the broadest sense. AHK uses a Microsoft Cloud, and we assume that Office 365, AD, Azure, Windows 10, and Teams hold few secrets for you. We expect at least three years of experience with this platform. Due to the growing importance of cybersecurity, knowledge in this area is also important, as is experience with IDM/IAM/IGA platforms. Since the Apple Mac is also a common sight (Bring Your Own) and part of our infrastructure via Jamf Pro and DEP, knowledge of these is recommended. It would be a huge plus if you also have some hands-on knowledge of, for example, XML, HTML, Java, SOAP, SQL, PHP, Visual, and NetIQ. 

What will you be doing?

You will be joining the IT Operations Team. There, you will work alongside seven colleagues to analyze complex application-related issues. You will either resolve these issues yourself or escalate them to our vendors, taking on a clear leadership role in the process. You will work both independently and collaboratively, dividing your time between multidisciplinary projects and handling your own second-line support tickets. You demonstrate ownership; you don’t give up until it’s clear what the issue is, and when necessary, you seek help to resolve it. You’ll work on a portfolio of application projects involving many stakeholders, both internal and external. You’ll seek collaboration where needed and ensure the satisfaction of end users (support staff, faculty, and students). You maintain an overview of the work and provide plans, reports, and documentation to management.

Who are we?

The Amsterdam University of the Arts (AHK) comprises the Breitner Academy, the Academy of Architecture, the Conservatorium van Amsterdam, the Netherlands Film Academy, the Reinwardt Academy, and the Academy of Theatre and Dance. Through a wide range of specialized higher professional education programs at the bachelor’s and master’s levels, the AHK prepares students for careers in the national and international fields of art, culture, and heritage. Within the AHK, support services are centrally housed in the Service Bureau, which consists of the departments of Corporate Control, Central Administration and Procurement, Information Technology & Automation (I&A), Facilities and Management, Human Resources, and Education, Research, and Communication.

The I&A Department is responsible for the comprehensive implementation of the IT function within the Amsterdam University of the Arts (AHK). Within the I&A Department, the IT Operations team is responsible for the technical management of all applications used for teaching, operational management, and office automation. In addition, this team manages and maintains the IT infrastructure and supports all staff and students in the use of IT equipment, products, and services. In addition to IT Operations, I&A includes a Functional Management department and a Helpdesk, among others.

What do we offer?

The I&A department is based in a beautiful location right in the heart of downtown. In addition, we naturally spend part of our time working from home, with excellent remote work facilities. The team is characterized by a collegial atmosphere and short lines of communication; you will report to the IT Operations Manager. The entire I&A department consists of approximately thirty permanent employees and is part of the Service Bureau, which provides a diverse range of services to the academies within the AHK. The IT environment at the AHK is characterized by a high degree of dynamism and a wide variety of technologies and applications. The Service Bureau places great importance on core values such as Co-creation, Service Orientation, Professionalism, Drive, and Inclusivity.

We are offering a one-year contract with the possibility of permanent employment. The position is classified under Scale 9 of the HBO collective bargaining agreement (Advisory Staff Member - A, max. €4,158.87 for full-time employment). Salary placement depends in part on education and experience. We offer a competitive benefits package. If you become our new employee, we will require a Certificate of Good Conduct (VOG) upon starting employment.

Inquiries and Applications

For more information about this position, please contact Job Rodenburg, IT Operations Manager, at 020-527 7710 orvacature-sb@ahk.nl. Applications, including a cover letter and resume, may be sent by email to Job Rodenburg atvacature-sb@ahk.nl.

We prefer to assemble our own team; we do not engage in recruitment.