Adult Central Access Staff Member

The position

As an Adult Central Access Coordinator, you are responsible for managing access to customized support services such as Supported Living and Sheltered Housing. You will work with clients from Amsterdam, Weesp, Aalsmeer, Amstelveen, Diemen, Ouder-Amstel, and Uithoorn. These services are intended for adults, young adults, and families dealing with homelessness or complex issues, such as addiction, health problems, and psychosocial challenges. Within the Social and Mental Health Care (MGGZ) department of the Amsterdam Public Health Service (GGD Amsterdam), you will be a key member of the Homelessness and Access Team.

In your work, it is important that you stay well-informed about developments in the social services sector. You understand that these changes can sometimes be disappointing, both for clients and for professionals. Nevertheless, you handle these situations professionally and continue to seek appropriate solutions, focusing on what is possible.

Based on the Social Support Act (WMO), you assess whether clients are eligible for a customized support service. You carefully assess their support needs and, based on your findings, prepare an appropriate care recommendation. In doing so, you work closely with your colleagues in the Adult Services team and with partners in the care chain, such as Neighborhood Teams, MEE, care providers, residential facilities, and mental health partners. Together, you strive to provide the best possible care and support for this vulnerable population.

Here's what you do on an average day

• Conduct an assessment for applications under the WMO and identify the client’s support needs and challenges.
• You will meet with clients, their support network, and healthcare providers, and use the information gathered to prepare reports and provide care recommendations.
• Work both from the office and on-site, for example at the Central Access Information and Advice Center (Nieuwe Achtergracht 100) and the screening desk for the homeless (Jan van Galenstraat 323).
• Provide advice and refer patients to the appropriate agencies.
• You will be part of the office phone team, where you will assist both professionals and members of the public.
• Please also support the Young Adults and Families teams as needed.

This is where you get started

We strive to be a great employer that ensures all our colleagues feel seen and valued. We embrace the differences among our colleagues; these differences lead to better results for both our organization and our city. We aim to build a workforce that reflects Amsterdam’s diverse population. So, whoever you are, you’re more than welcome here!

TheAmsterdam Municipal Health Service (GGD Amsterdam)is the largest and oldest medical and health service in the Netherlands and offers a wide range of public health services. The GGD employs approximately 1,200 professionals serving the municipalities of Amsterdam, Amstelveen, Uithoorn, Ouder-Amstel, Diemen, and Aalsmeer. Together, we serve over 1.07 million residents.

TheCommunity Mental Health Departmentemploys approximately 170 staff members divided into six teams. The target population consists of individuals with mental health issues, including the homeless, people exhibiting disoriented behavior, those struggling with addiction, and others who cannot live independently without support. The department plays a crucial role in the safety net for people who cannot yet access mainstream care and coordinates various support networks.

What you bring

For this position as an Adult Central Access Clerk, you must have:

• A completed associate's or bachelor's degree, such as Social Work, Social Pedagogy, Mental Health Work, Nursing, Psychology, or Education.
• At least 2 years of work experience in the field of mental health care, care for people with intellectual disabilities, sheltered housing/supported living, outpatient support, or youth care.
• At least 2 years of experience in healthcare coordination, including applying for customized care services, coordinating care plans, and referring patients to the appropriate healthcare facilities.
• Familiarity with Amsterdam’s social services network (e.g., network of healthcare providers, local governments).Please explain this clearly in your letter.
• At least 1 year of verifiable work experience with methods for clarifying needs and determining requirements, such as conducting intake interviews or applying interview techniques for the WMO assessment.Please include a specific example in your cover letter illustrating how you gained this experience.
• Knowledge and/or experience working with individuals with mild intellectual disabilities, including the ability to conduct conversations in an appropriate and clear manner. You know how to effectively engage this group, gather the necessary information, and use it to make an informed decision. Please include a specific example of your experience with this group in your cover letter, describing how you conducted the conversation and what information you gathered.

 You should have the following skills:

• Analytical skills: In this role, it is important to carefully analyze clients’ complex situations. You must be able to quickly identify the underlying issues and offer an appropriate solution, for example when drafting a care recommendation or assessing an application for customized support services under the Social Support Act (WMO).
• Collaboration: You will work closely with various colleagues within the Adult Services team, as well as with partners in the care continuum, such as Neighborhood Teams, MEE, healthcare providers, and mental health partners. It is essential that you are able to collaborate effectively to provide the best possible care and support for vulnerable clients.
• Responsibilities: You are responsible for conducting assessments and providing care recommendations. This requires a professional and meticulous approach, as your decisions can have a significant impact on clients’ lives. You take this responsibility seriously and always act in the client’s best interest.
• Flexibility: Your duties may vary, such as handling phone shifts, working on-site, or responding to unexpected situations, such as supporting other teams. Flexibility is essential, as you must be able to quickly switch between different tasks and situations.

What we offer you

As a member of the Adult Central Access team, you will join us for a minimum of 32 and a maximum of 36 hours per week (fewer hours may be negotiable), and you can expect the following terms of employment.

• A gross monthly salary between €3,602 and €5,313 (pay grade 10) based on a 36-hour workweek. The exact salary will be determined based on your education, knowledge, and experience.
• A one-year employment contract, with the possibility of a permanent contract thereafter, if you do not currently have an employment contract with the City of Amsterdam, or if you have only a temporary one.
• If you already have a permanent employment contract with the City of Amsterdam, you will retain it and be transferred. 
• An onboarding program in which you will be mentored by experienced colleagues and given the opportunity to familiarize yourself with the team’s specific tasks, processes, and objectives.
• Opportunities for professional development and training. Our in-house training center, the Amsterdam School, offers a variety of training programs, development tracks, and on-the-job coaching to help you continue to challenge yourself.
• An individual flexible budget (IKB) equal to 17.05% of your salary, which you can use for things like additional pension contributions or extra days off.
• A pension plan with ABP, the pension fund for the public sector and education.
• A travel allowance of €0.10 per kilometer, up to a 45-kilometer one-way commute, for the number of days you work in the office, and/or a work-from-home allowance of €3 net per workday that you work from home.
• A monthly contribution toward health insurance.
• Hybrid work: In this role, you can work from home part-time. We provide the necessary equipment to help you set up a safe and healthy workspace at home.
• A cell phone and/or laptop.
• An office space in downtown Amsterdam, overlooking the canals.

Want to know more about our employment terms and conditions? Check out theCity of Amsterdam Personnel Regulations(PGA).

Apply for this job

• If you’re interested, please submit your application byJanuary 5, 2025, using the“Apply”button.
• We would like to receive your cover letter, in which you explain—in no more than one A4 page—why your work experience and skills are a good fit for this position. Your cover letter will be taken into consideration during the selection process. Please be sure to include specific examples in your letter.
• The selection process begins immediately after the application deadline and consists of a CV/cover letter review and two rounds of interviews. We will form two selection committees, each comprising representatives from the various departments. Each committee will consist of up to three people.  
• If your resume meets the job requirements, we would be happy to invite you for an interview.
• The first interviews will take place onJanuary 9and the second interviews onJanuary 14at our office located at Nieuwe Achtergracht 100 in Amsterdam.
• This job opening is being advertised internally and externally at the same time. Employees of the City of Amsterdam will be given priority in the hiring process.
• We require a recent Certificate of Good Conduct (VOG) from every colleague who joins our team.

Do you have any questions about this job opening?

If you have any questions about the position, please contact Lianne Schut, coordinator of the Adult Central Access Team, at lschut@ggd.amsterdam.nl or by phone at 06-10350691.

If you have any questions about the application process, please contact Tanja Lemmert, corporate recruiter, att.lemmert@amsterdam.nl