Are you someone who keeps a clear overview, thinks ahead, and thrives on supporting others? As an administrative assistant, you’ll play a central role in the day-to-day operations of our organization. You’ll bring calm and structure, connect people and processes, and ensure that everything runs smoothly behind the scenes.

What will you be doing?

As a management assistant, you will support the Ombudsman, the Youth Ombudsman, and the Operations Team Manager. You will ensure that they are able to perform their duties effectively and efficiently.

You manage calendars, schedule appointments, and independently organize regular meetings and gatherings. You prepare for meetings, collect and organize documents, take minutes, and ensure that action items are followed up on. In addition, you handle correspondence, manage phone calls and emails, and serve as the point of contact for internal and external stakeholders. You identify bottlenecks in work processes and actively contribute ideas for improvements. You take the lead in relationship management, maintaining an overview of key contacts and ensuring these relationships remain strong. Additionally, you perform various administrative tasks.

What do we offer?

We offer you a varied and socially meaningful role within a small and dedicated team.

You can also count on:

Depending on your knowledge and work experience, a salary ranging from a minimum of €2,840 to a maximum of €4,015 gross per month (scale 7) based on a full (36-hour) workweek;
a fixed-term employment contract for a period of 12 months, with the possibility of extension;
a 32-hour workweek;
the option to exchange Easter Monday and/or Whit Monday for another religious, cultural, or national holiday or commemorative day;
a variety of training and development opportunities;
a comprehensive benefits package that includes membership in the ABP pension fund, a monthly contribution toward health insurance, and an Individual Choice Budget (IKB) worth 17.05% of your salary, which you can use at your discretion for things like additional time off, salary, or student loan repayment;
located right in the heart of downtown and within walking distance of The Hague Central Station;
and much more. Check out our otheremployment benefits.

What are we looking for?

You are service-oriented, meticulous, and have strong organizational skills. You maintain a clear overview, work in a structured manner, and are good at setting priorities. You communicate clearly and professionally and handle confidential information with discretion. You are flexible and able to adapt quickly.

at least a high school diploma;
experience as a management assistant;
strong digital skills and experience with office automation.

Who are we?

The Office of the Ombudsman and Youth Ombudsman handles second-level complaints from citizens, businesses, and institutions regarding the services provided by the municipalities of The Hague and Leidschendam-Voorburg. Typically, the municipality has first been given the opportunity to handle the complaint itself. If the complainant is not satisfied with how the complaint was handled, he or she may turn to the Ombudsman. In this case, the Ombudsman may conduct an investigation into the complaint and issue an opinion on the propriety of the municipality’s services.

In practice, it also happens that citizens seek the Ombudsman’s assistance because their confidence in fair treatment has been undermined. In such cases, the Ombudsman can intervene to ensure that the municipality and the complainant are able to reach a satisfactory resolution together.

The Ombudsman places great importance on an inclusive organizational culture. Diversity is viewed as a key core value within our organization. We aim to be an organization that welcomes all talents in the labor market, regardless of origin or background.

Learn more

For more information about the position and the application process, please contact Coby van der Kooi, Youth Ombudsman, at coby.vanderkooi@denhaag.nl.