Client Support Specialist for Asylum Seekers

The position

As a Client Support Specialist for Status Holders, you will assist newcomers in

successful and sustainable integration and participation in the city of Amsterdam.

You are sensitive to the vulnerability of asylum seekers and help them in their

to make the most of. Drawing on your knowledge of the possibilities, you will explore within the law—

and regulations under the Integration Act and the Participation Act to achieve the right balance

to unlock the client's full potential. You will work closely with

various (chain) partners such as the Central Agency for the Reception of Asylum Seekers (COA),

language providers and neighborhood teams. You will work with (up to) 60

clients track their progress in the integration and participation program. You

listens carefully to the challenges and proactively draws on your extensive

network to remove obstacles. You monitor and oversee the ongoing

activities and ensures smooth and accurate administrative

processing.

Your success is a self-reliant client who, after successfully integrating into society,

can start a suitable training program, helps out in the neighborhood, or has a job

shape his future in Amsterdam.

Here's what you do on an average day

We’d love to walk you through what your role as a customer service representative entails

What status holders may look like:

• You'll start the day with an intake interview with a

  A Syrian newcomer who is eager to put his skills to use in the Netherlands

  job market. You discuss his previous work experience as a technician, the

  integration program and establish clear agreements with one another.

• An ambitious Eritrean newcomer is

  determined to work full-time in order to provide financial support to

  her family, who still live in Eritrea. However, she is having difficulty

  balancing her responsibilities toward the

  integration program and her desire to support family members abroad.

  With your creative flair, you’ll team up with the Dutch Council for Refugees to look for

  options.

• After each call, you've set aside time to

  to handle administrative tasks. You understand that this is crucial for the

  results and therefore records every point of contact and follow-up action in the

  the various systems used within the department.

• At the office, you find a colleague and discuss

  you’re taking the next step together in a difficult case.

This is where you get started

We want to be a good employer that ensures all colleagues feel

feel seen and valued. We value the differences among our colleagues, all of whom

Diversity leads to better results for our organization and our city.

Our goal is to have a workforce that reflects the

Amsterdam's workforce. So whoever you are, you're always welcome here

Welcome!

The Work, Participation, and Employment (WPI) Department aims to ensure that every

To help Amsterdam residents participate in society. To each his own

capacity. This is also the goal within the Integration & Language Department,

where you will focus on the target group of status holders. The department is

constantly evolving and growing. Within your future team, there is a tremendous

They work closely together and look out for one another.

What you bring

For this position as Client Support Specialist for Status Holders, you must have:

• At least 2 years of work experience in production and/or

  a supportive role that involves working with various stakeholders

  was in charge of and responsible for ensuring the process continued to move forward. Let

  This is evident from your resume.

• At least 2 years of experience managing a

  your own caseload, in which you work on at least 10 cases or topics simultaneously

  you have experience with. Make sure this is clear from your resume.

• At least 2 years of experience in data entry

  and/or reporting on your actions and/or decisions in one or more

  digital systems, where you also monitor the next steps. Make this clear

  from your resume.

You should have the following skills

• Planning and organizing: you bring structure to the process

  in your work and handles a heavy workload efficiently. With up to 60 clients

  Prioritize your requests and always keep track of everything. Plan carefully

  who to help and when, and quickly assess which matters are urgent. Through systems

  By using it, you’ll always have a clear picture of your customers and help guide the

  guide the client efficiently through their integration process.

• Forming an opinion: you do so based on information

  and analysis of a given situation to arrive at a well-considered and realistic

  judgment. If necessary, others will be involved at the appropriate time in the

  decision-making.

• Learning and Growing: You’re open to feedback and

  Use this to drive targeted growth. You take the initiative to find new

  address learning objectives, such as developing skills or

  improving work processes. By regularly reflecting on your own

  performance and actions, you translate your insights into concrete improvements. You

  takes responsibility for your own development and applies new knowledge

  apply directly to your work.

• Results-oriented: you set specific goals

  as a guiding principle for their own behavior and sticks to it until the goal

  has been achieved. With your solution-oriented approach and perseverance, you ensure

  ensure that the guidance process proceeds successfully and within the set deadlines

  and with an eye for quality.

• Empathy: you look beyond your own

  perspective and actively considers different viewpoints. By asking open-ended questions

  By asking questions and exploring different perspectives, you contribute to a

  balanced and effective cooperation.

• Mentally resilient: you can handle difficult situations,

  put incidents or conversations into perspective, so that you can then respond professionally

  transfer

What we offer you

As a Client Support Specialist for Status Holders, you will work a minimum of 32 and a maximum of 36 hours

per week, and you can count on the following employment terms and conditions.

• A gross monthly salary ranging from €3,359 to €

  $4,908 (Grade 9) based on a 36-hour workweek. The exact salary is

  tailored to your education, knowledge, and experience.

• A fixed-term employment contract for

  a 12-month term, with the possibility of renewal. If you already have a

  If you have a permanent employment contract with the City of Amsterdam, then

  You will retain this position and be seconded for a period of 12 months.

• Career and training opportunities. Our

  The Amsterdam School, our in-house training center, offers a variety of

  training programs, professional development tracks, and on-the-job coaching that help you

  can continue to challenge.

• An individual choice budget (ICB) of 17.05% of

  your salary, which you can use, for example, to build up additional retirement savings or

  additional days off.

• A pension plan through ABP, the pension fund

  for government and education. We pay 70% of your pension contribution.

• A travel allowance of €0.10 per

  kilometer for travel by car, €0.15 per kilometer for travel by

  bicycle and €0.21 per kilometer for travel by public transportation. This applies up to 45

  kilometers one-way commute and for the number of days you are at

  office works.

• For days you work from home, you will receive a

  a work-from-home allowance of €3 net per workday that you work from home. In this

  In this role, we work primarily in the office. You have the option to work one day

  work from home, provided that the nature of the work allows it.

• A monthly contribution to the

  health insurance.

• A cell phone and a laptop.
• An (electric) rental bike that lets you travel sustainably

  and travels safely between work locations.

Want to know more about our employment terms and conditions? Check out the City of Amsterdam Personnel Regulations (PGA)

on the website.

Apply for this job

• If this job opening interests you, please send us

  Please submit your application by

  September 17, 2025 via the

  application form on the website. Your application consists of the

  submitting a resume and playing the online Neurolympics game.

• Our selection process begins immediately after the

  deadline and consists of three steps:

First round – resume and online games

In this first round, we’ll review your resume to determine whether you meet the

requirements. You can find these under the heading “What to bring.” In addition, play

your online games. We'll use these four games to assess your skills. After you've

Once you've played, you'll receive a brain profile that shows you where your brain

is naturally good at. The games aren't an IQ test, so

There are no right or wrong answers in the games. They're just used to see if you

is a good fit for the role. We focus solely on the match between the job and the

your brain's natural abilities. Each game lasts about 10 minutes,

which means it will take you about 45 minutes in total.

Play the games at: https://neurolympics.nl/gemeente-amsterdam-klantbegeleider-statushouders

• You have submitted your resume via the

  application form on the website.

• And if you've played the games, by age 17 at the latest

  September 2025.

If you've played the game before and would like to play it again

If you're applying for a job, you can have your account reset. To do so, please contact us

with support@brainsfirst.com.

Second round – interview

Align the game's outcome and your resume with what is required for this

interested in this position? If so, we’d like to invite you for an interview. During the interview, we’ll

For each competency, a question about specific examples from your work experience. We

use a scoring sheet to compare everyone fairly and objectively.

Third round - assessment

Following a successful interview, there will be an assessment that includes a personality test, a

an interview and a role-play.

• The selection committee consists of a

  a manager and two employees from the department.

• The interviews will take place in week 41 of 2025,

  at our office located at Jan van Galenstraat 323 in Amsterdam.

• The assessment and discussion of employment terms

  will take place from week 42 through week 45 of 2025.

• This job opening is being posted internally and

  externally. Employees of the City of Amsterdam have priority in the

  procedure.

• We ask every colleague who joins our team

  we require a recent Certificate of Good Conduct (VOG).

Do you have any questions about this job opening?

If you'd like more information about the various activities, please visit

our website:

• Welcome, Status Holders
• Amsterdam Approach to Status Holders
• Amsterdam Approach to Status Holders (Employer)

If you have any questions, please contact us on Wednesday, September 3, 2025, between 10:00 a.m. and 1:00 p.m. or on

Please contact Audrey on Friday, September 12, 2025, between 10:00 a.m. and 1:00 p.m.

Grootfaam, team manager of the Statushouders team, at 06-52446913.

Questions?

Do you have a question about working for the City of Amsterdam? If so, please check

Frequently Asked Questions. If you can't find the answer there, please contact us

Please contact us via the contact form or call 14 020.

Unsolicited sales calls from

We do not approve of employment agencies, and this can lead to exclusion at

our other recruitment initiatives. This also includes agencies sending unsolicited resumes to

We view our employees as a source of new business. We do not accept these resumes

treatment.