Client Support Specialist for Status Holders (3 FTE)

The position

As a Client Support Specialist for Status Holders, you will assist newcomers in

successful and sustainable integration and participation in the city of Amsterdam.

You are sensitive to the vulnerability of asylum seekers and help them in their

to make the most of. Drawing on your knowledge of the possibilities, you will explore within the law—

and regulations under the Integration Act and the Participation Act to achieve the right balance

to unlock the client's full potential. You will work closely with

various (chain) partners such as the Central Agency for the Reception of Asylum Seekers (COA),

language providers and neighborhood teams. You will work with (up to) 60

clients track their progress in the integration and participation program. You

listens carefully to the challenges and proactively draws on your extensive

network to remove obstacles. You monitor and oversee the ongoing

activities and ensures smooth and accurate administrative

processing.

Your success is a self-reliant client who, after successfully integrating into society,

can start a suitable training program, helps out in the neighborhood, or has a job

shape his future in Amsterdam.

This position offers opportunities for professional growth and deeper engagement in working with asylum seekers.

Monday is a regular workday (at home or in the office). Due to staffing levels at the

In that department, it is not possible to have time off by default.

Here's what you do on an average day

We’d love to walk you through what your role as a customer service representative entails

What status holders may look like:

• You start the day with an intake interview with a Syrian

newcomer who is eager to put his skills to use in the Dutch

job market. You discuss his previous work experience as a technician, the

integration program and establish clear agreements with one another.

• An ambitious Eritrean newcomer is determined to work full-time

work to provide financial support to her family who are still in

Eritrea lives there. However, she is having trouble balancing

its responsibilities regarding the integration program with

her desire to support family members abroad. Creative, aren't you?

Together with the Dutch Council for Refugees, you will explore your options.

• After each appointment, you’ve set aside time to do your paperwork. You

Are you aware that this is crucial to the results and do you keep track of it?

Therefore, every point of contact and follow-up action in the various systems

the tools used within the department.

• At the office, you find a colleague and together you discuss the

Next step in a difficult case.

This is where you get started

We want to be a good employer that ensures all colleagues feel

feel seen and valued. We value the differences among our colleagues, all of whom

Diversity leads to better results for our organization and our city.

Our goal is to have a workforce that reflects the

Amsterdam's workforce. So whoever you are, you're always welcome here

Welcome!

The Work, Participation, and Employment (WPI) Department aims to ensure that every

To help Amsterdam residents participate in society. To each his own

capacity. This is also the goal within the Integration & Language Department,

where you will focus on the target group of status holders. The department is

constantly evolving and growing. Within your future team, there is a tremendous

They work closely together and look out for one another.

What you bring

For this position as a Client Support Specialist for Status Holders, you must have:

• At least 2 years of work experience in a supervisory and/or managerial role

in which you dealt with various stakeholders and

was responsible for ensuring the process continued to move forward. Let this

are clearly evident from your resume;

• At least 2 years of experience managing your own

a caseload in which you handle at least 10 cases or issues simultaneously

have. Make sure this is clear from your resume;

• At least 2 years of experience in recording and/or reporting

your actions and/or decisions in one or more digital systems,

and you also monitor the follow-up steps. Make sure this is reflected in your resume.

You should have the following skills:

• Planning and organizing: brings structure to your work and helps

able to work efficiently under high pressure. With up to 60 clients, you’ll need to prioritize

requests and always keep track of everything. You carefully plan who you

when to assist and quickly assess which matters are urgent. By using systems to

By using it, you'll always have a clear picture of your customers and help guide the

guide the client efficiently through their integration process;

• Forming an opinion: based on information and analysis of a

a well-considered and realistic assessment of the situation. If necessary

others are involved in the decision-making process at the right time;

• Learning and Growing: Be open to feedback and use it to

grow in a focused way. You take the initiative to identify new areas for learning

such as developing skills or improving

work processes. By regularly reflecting on your own performance and

actions, you translate your insights into concrete improvements. You take

take responsibility for your own development and apply new knowledge

apply directly to your work;

• Results-oriented approach: using concrete goals as a starting point for

one's own behavior and sticking to it until the goal is achieved. With

Your solution-oriented approach and perseverance ensure that

that the guidance is proceeding successfully, within the set deadlines, and with

an eye for quality;

• Empathy: you look beyond your own perspective and

actively considers different perspectives. By asking open-ended questions and

By exploring multiple perspectives, you contribute to a balanced and

effective collaboration;

• Mental resilience: the ability to put things into perspective and let go of difficult

situations, incidents, or conversations, so that you can then respond professionally

transfer

What we offer you

As a Client Support Specialist for Status Holders, you will work a minimum of 32 and a maximum of 36 hours

per week, and you can count on the following employment terms and conditions.

• A gross monthly salary ranging from €3,359 to €4,811 (scale 9)

based on a 36-hour workweek. The exact salary will be determined based on the

your education, knowledge, and experience.

• A one-year employment contract, followed by

the possibility of a permanent contract if you are currently

do not yet have an employment contract with the municipality, or have only a temporary one

Amsterdam.

• If you already have a permanent employment contract with the

If you are a resident of the City of Amsterdam, you will retain your residency and be transferred.

• Development and training opportunities. Our internal

The Amsterdam School training center offers a variety of courses,

development programs and on-the-job coaching that allow you to

continue to challenge.

• An individual choice budget (ICB) equal to 17.05% of your salary that

you can use, for example, to build up additional retirement savings or for additional

days off.

• A pension plan with ABP, the pension fund for government employees and

education.

• A mileage allowance of €0.10 per kilometer for travel by

by car, €0.15 per kilometer for travel by bicycle, and €0.21 per

kilometers for travel by public transportation. This applies to trips of up to 45 kilometers one way

commute distance and the number of days you work in the office.

• For days you work from home, you will receive a work-from-home allowance of €3

net pay per workday you work from home.

• A monthly contribution toward health insurance.
• In this role, we primarily work in the office. You have the

the option to work from home one day a week, provided that work permits it.

• A cell phone and a laptop.
• An (electric) rental bike that lets you travel sustainably and healthily between

travels between work locations.

Want to know more about our employment terms and conditions? Check out our Employee Policies

City of Amsterdam (PGA) on www.amsterdam.nl/pga.

Apply for this job

If this job opening interests you, please send us your application by

March 22, 2025 via the application form on the website.

Our selection process begins immediately after the application deadline and consists of three

Steps:

First round – resume and online games

In this first round, we’ll review your resume to determine whether you meet the

requirements. You can find these under the heading “What to bring.” In addition, play

your online games. We'll use these four games to assess your skills. After you've

Once you've played, you'll receive a brain profile that shows you where your brain

is naturally good at. The games aren't an IQ test, so

There are no right or wrong answers in the games. They're just used to see if you

is a good fit for the role. We focus solely on the match between the job and the

your brain's natural abilities. Each game lasts about 10 minutes,

which means it will take you about 45 minutes in total.

Play the games here: neurolympics.nl/city-of-amsterdam-client-counselor-asylum-seekers.

Please note! We can only consider your application if:

• You have submitted your resume via the “Apply Now” button;
• And if you played the games before March 22, 2025.

Second round – interview

Align the game's outcome and your resume with what is required for this

interested in this position? If so, we’d like to invite you for an interview. During the interview, we’ll

For each competency, a question about specific examples from your work experience. We

use a scoring sheet to compare everyone fairly and objectively.

Third round - assessment

Following a successful interview, there will be an assessment that includes a personality test, a

an interview and a role-play.

• The selection committee consists of a team manager, a

a client support specialist and a staff member.

• The meetings will take place in weeks 14, 15, and 16 of 2025, on

our office location at Jan van Galenstraat 323 in Amsterdam.

• The assessment and discussion of employment terms will take place during week

the 17th, 18th, and 19th of 2025.

• This job opening is being advertised internally and externally at the same time. Employees

from the City of Amsterdam take precedence in the proceedings.

• We ask every colleague who joins our team to provide a recent

Certificate of Good Conduct (VOG).

We do not appreciate unsolicited sales calls from recruitment agencies, and such calls may

lead to exclusion from our other recruitment efforts. Unsolicited

We consider the practice of agencies sending resumes to our employees to be a form of client acquisition. This

We do not accept resumes.

Do you have any questions about this job opening?

If you'd like more information about the various activities, please click here:

Welcome, Status Holders

The Amsterdam Approach

Refugees with protected status

The Amsterdam Approach

Status holders (employer)

If you have any questions, please contact us on Tuesday, March 18, 2025, between 1:00 p.m. and 4:00 p.m. or on

Please contact Ingrid de on Thursday, March 20, 2025, between 9:00 a.m. and 12:00 p.m.

Vries, team manager of Team Statushouder, at 06-30353151.