Junior ICT Chain Expert (F/M/X)

Who are you?

• You have completed a degree in a relevant field and have gained experience in information management or IT;
• You have a technical interest in (cloud) software, automation, security, and IT infrastructure;
• You communicate clearly (in Dutch, both verbally and in writing) and are able to get others on board with changes;
• You are proactive, flexible, and solution-oriented. You keep a cool head and maintain momentum; even when the unexpected happens, you stay on top of things, achieve your goals, and ensure that the right priorities are met;
• You enjoy working with others, both colleagues and suppliers, but you’re also capable of working independently and maintain open communication with your colleagues even under pressure.

No two people are alike. The Concertgebouw strives to be an organization where everyone feels welcome and safe—a place where employees can be themselves and are given the freedom and recognition they need to contribute to our mission in theirownway:The Concertgebouw connects and enriches a diverse audience through sublime musical experiences.That’s why we’re eager to get to know you!

What will you be doing?

As a Junior ICT Chain Expert, you and your ICT colleagues form the core of our ICT organization. Together with your colleagues, you will manage a variety of software packages, such as our intranet, Office 365, sales system (Tixly), scheduling system (iConcert), hospitality system (MPlus POS), or our invoicing system (Proactis). In addition, you’ll help colleagues with all kinds of questions about using their laptops or phones. You’ll also ensure effective coordination with internal colleagues and external suppliers.

Your main duties and responsibilities are:

• Within the organization, you serve as the primary point of contact for user inquiries, assess them for usefulness, necessity, and compliance with policy, and proactively provide recommendations. You coordinate with vendors, monitor progress, and provide feedback to users regarding what is and isn’t possible, as well as the status of the project.
• You will coordinate, plan, execute, test, and implement new features, bug fixes, and updates in consultation with vendors and the user organization.
• You take the initiative to implement improvements and innovations.
• You will be part of project teams that focus on optimal user-friendliness and technically feasible solutions.
• You will oversee the full implementation within the user organization, supported as needed by written instructions, instruction, or training.

What does your team look like?

You will be part of the IT department, a dedicated and vital team of four permanent staff members and an external partner who supports us with hardware and IT infrastructure. The team is responsible for all software, hardware, and IT infrastructure in our building. The IT department is part of the Concertgebouw’s administrative staff.

What do we offer?

• A salary between €2,860 and €3,750 gross per month based on full-time employment (38 hours per week).
• A 4-day contract (30.4 hours) is preferred, and full-time employment is also a possibility.
• The contract is initially for one year.
• You’ll be taking on a versatile, independent role in a challenging industry.
• You can attend concerts in what we consider to be the most beautiful concert hall in the Netherlands. A free ticket program is available for employees.
• You can take training courses to keep your knowledge up to date and further your professional development.
• You can work partly from home if you want to.
• You are accruing pension benefits.
• Weekly yoga classes.
• Weekly rehearsal of the staff choir.
• And last but not least: you’ll be part of a dedicated, enthusiastic, and friendly team with a relaxed work environment.

Does this sound like the perfect job for you?

Does this job description sound like a perfect fit for you, and does reading about this position get you excited? If so, please apply by November 12 by sending your resume and cover letter tovacature@concertgebouw.nl.

You will receive a response to your application by phone or email no later than 7 days after the job posting’s closing date. To ensure that all candidates are evaluated fairly, we ask all candidates the same questions during the selection process.

For more information about this job opening or the application process, please contact Suzanne Verweij (s.verweij@concertgebouw.nlor 020 573 04 90). Please refrain from contacting us regarding this job opening.