Email/CRM Marketer

The Netherlands Philharmonic Orchestra|Netherlands Chamber Orchestra has an opening for a:

Email/CRM Marketer

(full-time)

What will you be doing?

As an email/CRM marketer, you’ll be part of the marketing, sales, and development team—a close-knit group of nine people. You’ll collaborate with colleagues from both marketing and development in an operational and advisory role, and you’ll report to the head of marketing, sales, and development. You’re skilled with CRM systems, data processing, and have a strong analytical mindset. You enjoy digging into data and discovering patterns. Setting up email campaigns is part of your responsibilities, and you create various newsletters, always looking for ways to optimize them. You perform data analyses and, together with the department, work on capitalizing on opportunities to increase loyalty and customer satisfaction.

What will you be working on?

• Keeping Microsoft Dynamics and sales data up to date, and fostering a customer-focused and data-driven approach to thinking and working within the Netherlands Philharmonic Orchestra | Netherlands Chamber Orchestra;
  
• Designing, formatting, sending, and analyzing all email campaigns using the digital marketing software Basedriver;
  
• Actively contribute ideas on how to improve customer satisfaction based on an analysis of quantitative and qualitative customer data;
  
• Creating marketing dashboards in Power BI;
  
• Examining and analyzing sales data from sources such as Microsoft Dynamics, visitor surveys, sales figures, website traffic statistics, email analytics, web analytics, etc.;
  
• Identifying trends, target audiences/segments, and opportunities for current and future visitors. You will advise the marketing, sales, and development departments, as well as other departments, on how to leverage and implement this knowledge;
  
• Maintaining contact with venues regarding sales-related matters and promotions (quota management, promotional codes, guest lists, service, pricing, etc.).
  

What are we looking for?

For the position of Email/CRM Marketer, we are looking for a hands-on, enthusiastic employee with a college or university level of education and thinking. You work in a structured and meticulous manner and possess excellent communication skills. You have at least three years of work experience in a similar role. You are able to analyze data and translate it into concrete marketing actions. You are proactive and self-reliant, and you have an affinity for classical music. You have experience with Google Analytics, Power BI, and Microsoft Dynamics or another CRM system.

Our offerings

We look forward to welcoming you as soon as possible. You will start on a one-year fixed-term contract, with the possibility of an extension to a permanent position. The salary is competitive and ranges from €3,025 to €4,240 gross per month on a full-time basis (38 hours), depending on age and experience, and includes an 8% vacation allowance and an 8.3% year-end bonus. We are affiliated with the ABP Pension Fund and offer discounts on supplemental employee insurance plans.

We offer excellent training and development opportunities and an inspiring workplace at the NedPhO-Koepel in Amsterdam East. Here, you’ll be immersed in music and surrounded by inspiring colleagues. You’ll have the opportunity to attend more than 100 concerts and opera performances each year.

Comments

The Netherlands Philharmonic Orchestra|Netherlands Chamber Orchestra wants everyone to be able to enjoy classical music. This requires a diverse and inclusive organization; we endorse the Diversity & Inclusion Code. We therefore invite all interested parties to apply.

Please email a cover letter and resume, indicating your earliest possible start date, to hrm@nedpho.nl by March 5, 2023. For more information about the position, please contact Annelie Bulsing (department head) at 020 – 521 75 53.

The first round of talks is scheduled for the week of March 13, 2023, with the second round to follow as soon as possible.