Customer Support / Office Management
We are Stager, and we run the most comprehensive event management and ticketing platform on the planet. We partner with great music venues, clubs, theaters, festivals, and other event organizers in the Netherlands, Germany, and Belgium to help make their events a success. They use Stager to plan their productions and staff, handle marketing, and sell tickets through our platform.
Our product
We call our tool the “virtual backstage” of event organization. With Stager, organizers handle pre-production and schedule their teams. Stager also includes a customer relationship management system and allows you to send professional email campaigns. Last but not least: sell tickets through our ticket shop, which you can scan using the Stager app.
What will you be doing?
As a customer support / office manager, you are an open, communicative, and productive person. You are in constant contact with our wonderful Stager users and ticket buyers to help them with any issues or questions they may have. In addition, you work with the rest of the team to ensure that the information provided to our customers is always up to date. When it comes to office management, you ensure that day-to-day operations run smoothly at our office.
- Responding to customer inquiries via phone, email, and chat;
- Identifying customer needs and responding appropriately;
- Analyzing reported bugs and ensuring they are resolved;
- Updating our internal and external information systems;
- Sharing feature requests and other customer feedback with other team members;
- Informing customers about Stager’s new features and functionalities;
- Managing and ordering office supplies, catering, and gifts;
- Archiving and updating contact information for internal and external stakeholders;
- Archiving organizational documents;
- Organizing travel for executives and sales staff;
- Organizing team outings in collaboration with the events committee.
What matters to us?
- You are helpful and have good communication skills;
- You are solution-oriented;
- You have an open personality;
- You have a good command of Dutch and English;
- You're really looking forward to working in a friendly team;
Similar work experience is a plus, but not required.
What do we have to offer you?
- A creative work environment with an open-minded culture;
- A position in a fast-growing company where you can pursue your ambitions;
- The hardware you need to work comfortably;
- Awesome company outings: we love visiting our clients at their workplaces.
Apply
Are you interested in this position? If so, please apply by October 17, 2022.
