Content Manager

What will you be doing as a content manager?

The Online Services Team manages the City of Leiden’s website. For many residents and business owners, the website is their first point of contact with the city. As a content manager, you will write, edit, and manage content for the website. You will work with your colleagues to continue improving the city’s online services.

In this role, you will be responsible for the following:

• You will write or rewrite content for the website. This includes, for example, forms for requesting municipal services or announcements about construction projects and other initiatives in the city.
• You will improve the readability of existing texts that we use on the website and in online forms.
• You will consult with colleagues throughout the organization to ensure that content aligns with the organization’s work processes and is factually accurate.
• You ensure that the content is up to date.
• You write texts at the B1 level.
• You are actively seeking ways to improve the content and services offered to the residents of Leiden.
• You ensure that the text and images on the website meet the accessibility requirements applicable to government agencies.
• We work as part of a multidisciplinary team.
• You will work closely with the web analysts and use data analysis to inform the decisions you make.
• You will work with the service designers on projects aimed at improving our online services.
• You will work with the webmasters to develop and maintain the forms and maps we use on the website.

HERE'S WHAT YOU GET

We are offering you a salary of up to €4,752.00 gross per month (pay scale 9), based on a 36-hour workweek. We also offer you:

• A contract for 28 hours per week for a period of one year. If both parties are satisfied, you will be offered a permanent position.
• An organization with short lines of communication that places a strong emphasis on well-being and sustainability.
• You can receive a travel allowance or use an NS Business Card.
• An environment where we work with dedication and enthusiasm to achieve the best possible results for our residents.
• A professional work environment where we prioritize your personal development. We offer a wide range of training and educational programs to help you grow professionally.
• An Individual Choice Budget of 17.05% on top of your salary (comprising, among other things, vacation pay and a year-end bonus) that you can use as you see fit. For example, for additional pay, vacation days, or training.
• Partially paid parental leave, in addition to the statutory 70% scheme.
• Enrollment in the ABP pension fund and an annual health insurance allowance.
• We operate on a hybrid model, with the understanding that you can work from home for part of your workday, subject to mutual agreement.
• You will be provided with a cell phone and a laptop.
• You’ll be working in a beautiful, new office building right next to Leiden Centraal Station.

This is YOU

You’re a skilled writer and a go-getter. You value customer service and are eager to improve the online customer experience. What do you bring to the table?

• You have a college-level education and way of thinking.
• You have an excellent command of the Dutch language and can write fluently at the B1 level.
• You have experience writing user-friendly and easily discoverable content.
• You have an insatiable curiosity about everything that happens in the online world.
• You have knowledge of content management systems, HTML, and SEO.
• You like to take the initiative.
• You work in a structured manner and are meticulous.
• You have strong communication and advisory skills, are a team player, and are persuasive.
• You have a critical eye and are good at making connections.

THE ONLINE SERVICES TEAM is part of the Public Affairs, Enforcement, and Safety cluster. In this team, 17 colleagues work daily on the websitewww.leiden.nl/gemeente and the tools and applications linked to it. We are a close-knit team that not only works hard but also makes time for fun.

In addition to your own team, you interact frequently with colleagues from other teams, which puts you right at the heart of the organization. Here’s what two team members have to say:

Jantje on the job: “A job with a lot of variety—both in the work itself and in the people I interact with. No two days are the same!”

Annette on the team: “From the moment I started working at Team Online Services, it felt like coming home. It’s a friendly, diverse, and sharp team where, in addition to working hard to improve online services for the people of Leiden, we also have a lot of fun.”

WE'D LOVE TO MEET YOU

Please apply as soon as possible, but no later than Thursday, January 11, 2024. Interviews will be held on Monday morning, January 22, and Thursday morning, January 25.

Do you have questions about the job itself? Please contact Marieke Schuurmans, Online Services Team Coordinator, at 06 - 3637 9898. Do you have questions about the application process? Please contact Bianca van der Weide at 06 - 4348 6757 (available again starting January 4, 2024). Please note that the job posting will be removed from this site after the closing date.

We are recruiting both internally and externally for this position. In the event of equal qualifications, internal candidates will be given priority. Internal candidates also include temporary employees working for our organizations.