Community Manager: Recognition & Appreciation

Your role as Online Community Manager:

• Welcome participants to the platform, help them get started, inspire them, and assist them
• You will serve as a visible point of contact for questions and support regarding the platform. In addition, you will moderate discussions as needed, provide answers when possible, or tag other relevant members.
• Engaging community members in an inspiring way
• Content creation: Compiling relevant information and ensuring that this information is presented clearly on the platform
• Providing organizational and technical support to group administrators and group members.
• Maintain contact with the software vendor and monitor progress on bug fixes and change requests
• Contribute ideas and, where possible, take the initiative regarding the further development of the platform.
• Identify relevant trends in the discussions on the community platform that contribute to the progress of the overall program, and actively provide feedback to your team and/or other stakeholders.

Job Requirements

You have at least a completed associate’s or bachelor’s degree and are familiar with the academic world. In addition, you are interested in key developments in higher education and research. You enjoy working with digital tools and are creative in using them to build a community. Preferably, you have experience working with an intranet environment or another online community platform. You identify when there are individual or group needs and take appropriate action. The community manager is visibly engaged on the platform and serves as a point of contact for other users regarding questions about using the platform. He/she ensures that members behave appropriately and, if not, addresses the issue. For this role, it is important to maintain a clear overview of a large volume of information while improving the discoverability of that information for the community. You quickly navigate complex subject matter, work meticulously, and possess excellent verbal and written communication skills in both Dutch and English.

Profile

We are looking for someone who strongly identifies with the goals outlined in the position paper “Room for Everyone’s Talent.” Someone who supports these goals and wants to be part of this cultural shift. In addition, we are looking for someone who is able to process complex information and organize it carefully, who works independently, takes initiative, and has a proactive and motivating attitude. A background in communications or relevant experience is a major plus. In short, a true connector of people and information.

We offer

A one-year contract for 16 hours per week. Secondment from one of our affiliated institutions or organizations is also a possibility. We are also open to hiring a freelancer. If performance is satisfactory, this will be converted into a contract for the duration of the program. The salary depends on education and experience and is in line with market rates, classified in scale 10 of the Collective Labor Agreement for Dutch Universities. In addition, UNL offers excellent benefits, an active training policy, and a work environment where professionalism is central.

The office is located in the center of The Hague. Working entirely from home is an option.

Procedure

For more information about the position, please contact Kim Huijpen, Program Manager for Recognition & Appreciation, by phone at 06-44962652 or by email at huijpen@unl.nl. You can find more information about the Association of Universities in the Netherlands at www.universiteitenvannederland.nl and more information about the program at www.recognitionrewards.nl. Interviews will take place at our office in The Hague. Please send your cover letter and resume by email to vacature@unl.nl, addressed to Lotte Ophey, HR Advisor, no later than Wednesday, June 1.

At UNL, we believe that inclusive employment practices are essential to achieving the goals we strive for. Our goal is for all colleagues to feel at home with us, so that diverse perspectives, backgrounds, and insights are reflected in our work. We prefer to work with a diverse range of talents and preferred styles, where your background or who you love doesn’t matter to us. We do, however, believe it’s important that you enthusiastically contribute to an inclusive UNL culture.