Duty Manager Allard Pierson

What you will be doing

As a duty manager, you’ll work with the team to ensure visitors receive a warm welcome and have the best possible museum experience. Your main responsibilities include:

• managing, supervising, motivating, inspiring, and holding the team of visitor guides accountable;
• in consultation with the public services coordinator, keeping work processes and protocols up to date and ensuring their implementation;
• (technical) preparation and coordination of receptions and events;
• Organizing tasks related to the exhibitions, ticket counters, gift shop, and espresso bar, including inventory management and placing orders;
• serving as the emergency response team leader in the event of an emergency.

The role of duty manager also requires physical exertion when performing these tasks.

Here’s what we’re asking

As our duty manager, you are independent and decisive; you keep a cool head under pressure and know how to organize processes efficiently. With your welcoming and professional demeanor, you are the face of the museum. You communicate clearly, are service-oriented, and actively contribute to a safe, learning-oriented work environment. Digital systems or connecting AV equipment don’t faze you; you’re tech-savvy and switch effortlessly between POS software and scheduling apps. For this position, we’re looking for someone:

• with at least a vocational education (MBO) level of work or thinking;
• with experience in the operational management of a team in an operational setting (hospitality or museum); or demonstrable comparable work experience;
• with flexible scheduling for shifts and regular department meetings; in principle, every day of the week (you work at least two weekend days every four weeks) and sometimes in the evenings;
• who speaks Dutch and English fluently;
• who lives in Amsterdam or the surrounding area.

In addition, you hold a first aid certificate, a first aid team leader certificate, and an SVH social hygiene certificate, or you are willing to obtain these in the near future.

Our core values (openness, professionalism, innovation) and core competencies (customer focus, teamwork, and a commitment to learning) form the foundation of our services. In addition, you should possess the following competencies for this position:

• oral communication
• written communication skills
• accuracy
• customer engagement

What we offer you

For this position, we are offering a contract for 16 to 28 hours per week for a period of one year, with a two-month probationary period. If you prove to be a good fit and the financial resources are available, this will be followed by a permanent position. Your salary will range from €3,057 to €3,985 gross per month, based on a full 38-hour workweek, depending on your relevant experience at the start of employment. This excludes an 8% vacation allowance and an 8.3% year-end bonus. TheCollective Labor Agreement for Dutch Universitiesapplies.

The UvA offers a comprehensive package of employment benefits, including generous leave provisions, a year-end bonus, and a solid pension plan. In addition, the UvA provides excellent opportunities for learning and professional development and encourages employees to continue developing their professional skills.

This is where you'll be working

The UvA/HvA Library is an inspiring and welcoming place for study, research, and socializing for students, researchers, and faculty, both in person and online. We support teaching and research at the University of Amsterdam and theAmsterdam University of Applied Sciences, and provide our users with personalized assistance in finding the right sources from our extensive collection of information for use in teaching and research. 

TheAllard Pierson, as part of the Library, manages the UvA’s heritage collections, makes them available for teaching and research, and presents them to a wider audience. We offer exhibitions and events, research facilities, study spaces, opportunities to meet with experts, and meeting rooms. There is also an espresso bar and a museum shop. With internationally renowned collections in the fields of archaeology, cartography, book history, Jewish culture, church history, natural history, and graphic design, this museum houses one of the most important heritage collections in Europe.

We “advance knowledge” and help improve the quality of higher education in Amsterdam, thereby contributing to our students’ academic success. You can read more aboutworking atthe Library here.

More about the UvA

The University of Amsterdam is ambitious, creative, and committed. Since 1632, it has been a source of inspiration for students, a leader in international academia, and a partner in innovation.

The University of Amsterdam is the largest university in the Netherlands, offering the widest range of programs. It is an intellectual hub with 44,000 students, 6,000 staff members, and 3,000 doctoral candidates. United by a culture of curiosity.

Your application & contact information

If this profile sounds like you and you’re interested in the position, we look forward to receiving your application. Please send us a cover letter and resume as PDF files. You can apply using the application form.

The application deadline isSeptember 21, 2025. Unfortunately, we cannot consider applications received after the deadline, those not submitted via the link, or those that are incomplete. If we receive suitable or relevant applications, interviews may be scheduled even before the closing date. If a candidate is deemed suitable, this may mean that the position is filled before the communicated deadline.

Would you like to know more or do you have a question? Please contact Floor Nagengast during business hours atf.h.nagengast@uva.nl.