Department Manager at Sportpunt

The position

As the department manager at Sportpunt, you will be responsible for further professionalizing and embedding our current services. This includes both internal services for all Sport en Bos and municipal colleagues, as well as external services for our sports clubs and the residents of Amsterdam. You will also work on centralizing and implementing various management-wide operational tasks within the department that are currently organized on a departmental basis. These include finance (purchasing and sales); scheduling; communication; contract management; facilities management; and complaint handling, which are currently still handled by different departments.

You will determine the strategy for this and set priorities for the desired changes, including the appropriate allocation of personnel and resources. You will work closely with the Sport en Bos Management Team, the team leader, and the yet-to-be-appointed project manager for the planning office. You will also keep your colleagues in mind and ensure that your department, as well as the other departments within Sport en Bos, are fully engaged in this change.

As part of the ongoing professionalization of our current internal and external services, you will focus on four key areas:

1. Optimizing the rental and operation of our sports facilities and equipment.
2. Professionalizing customer relationship management, including through clear communication and service delivery, as well as the continued implementation of the CRM system. Further professionalizing customer relationship management requires clear communication about the process, as well as how to involve other departments in the new way of working.
3. Further developing knowledge management, including by implementing the new knowledge base and developing efficient working methods.
4. Establishing and managing a solid data foundation for the entire executive team.

You will directly supervise nine of these employees and support them in their professional development. In addition, you will work closely with the team manager to mentor the other team as well. In close collaboration with the team manager, you will also mentor the other team. The team consists of a great mix of personalities of different ages and experience levels.

Here's what you do on an average day

• You start the morning with a meeting with the manager of the Educational Facilities Department to discuss how physical education programs in the city can be accommodated in our facilities. In doing so, you’ll need to determine how to fairly distribute the workload while ensuring that other users, such as recreational sports groups, aren’t (unduly) disadvantaged.
• After that, you’ll attend an MT meeting where you’ll work with the other department managers and the director to set the direction for company-wide issues.
• In the afternoon, you will prepare the (periodic) financial reports: you are responsible for the department’s budget and manage the department’s financial performance within the parameters of the budget, revenue, and expenses.
• Next, you’ll have a meeting with one of your team members to support them in their professional development.
• You’ll wrap up the day with a meeting with the Rental and Information Team Leader. Together with her, you’ll form a team to handle HR matters, and you’ll work together to plan the future development of the department and individual teams. You’ll collaborate closely on substantive issues, with you taking the lead at the strategic level.

This is where you get started

We strive to be a great employer that ensures all our colleagues feel seen and valued. We embrace the differences among our colleagues; these differences lead to better results for both our organization and our city. We aim to build a workforce that reflects Amsterdam’s diverse population. So, whoever you are, you’re more than welcome here!

The Sportpunt department was established in 2017 within the Sports and Parks Division to streamline communication with sports providers in a single location and to centrally manage sports-related operations (bookings, data, and information) in Amsterdam. Sportpunt serves as the central point of contact and rental desk for sports organizations and Amsterdam residents. Sportpunt currently has over 2,000 tenants and manages approximately 900 facilities. In addition, we answer between 500 and 1,000 inquiries each week from Amsterdam residents and Amsterdam sports clubs.

For colleagues, the Sportpunt department serves as the central hub for data and information. This role is being further strengthened by recent developments that assign additional operational tasks to Sportpunt. The department is characterized by a strong sense of teamwork and a drive to work toward a shared goal: creating a city that embraces sports.

We promote sports and physical activity in Amsterdam by providing accessible knowledge and information. Through our customer-focused and reliable services, both offline and online, we support sports providers and athletes, making it easier for them to participate in sports and physical activity and use our sports facilities. We are highly visible, easy to find, and easily accessible.

What you bring

For this position as Department Manager at Sportpunt, you must have:

• At least 3 years of experience as a manager and member of an executive team, preferably in an operational department.
• Proven experience in developing, organizing, and implementing operational processes (including scheduling, finance, sales and purchasing, communications, and complaint handling).
• Demonstrable knowledge and experience with change management and leading a department undergoing development.
• Proven experience in translating policy into the implementation of operational processes.

You should have the following skills:

• Vision: A strategic leader with vision: You set the course, prioritize changes, and guide your department through the transformation with expertise and enthusiasm.
• Leadership: An inspiring leader: You create an environment where teamwork and professional development are central. You encourage your employees to realize their talents and develop their leadership skills.
• Analytical skills: A pragmatic thinker with an eye for detail: You optimize services, efficiently implement tasks and systems, and build a solid data foundation.
• Relationship Management: A Connector: You build bridges between different teams, departments, and external partners. With your clear communication and healthy dose of persuasiveness, you bring everyone on the same page.

What we offer you

As a department manager at Sportpunt, you’ll be joining our team for 36 hours a week and can expect the following terms of employment.

• A gross monthly salary ranging from €5,561 to €7,325 (pay grade 13) based on a 36-hour workweek. The exact salary will be determined based on your education, knowledge, and experience. We aim to revise the job description in 2024 and potentially adjust the salary upward.
• A one-year employment contract, with the possibility of a permanent contract thereafter, if you do not currently have an employment contract with the City of Amsterdam, or if you have only a temporary one.
• If you already have a permanent employment contract with the City of Amsterdam, you will retain it and be transferred.
• Opportunities for professional development and training. Our in-house training center, the Amsterdam School, offers a variety of training programs, development tracks, and on-the-job coaching to help you continue to challenge yourself.
• An individual flexible budget (IKB) equal to 17.05% of your salary, which you can use for things like additional pension contributions or extra days off.
• A pension plan with ABP, the pension fund for the public sector and education.
• A travel allowance of €0.10 per kilometer, up to a 45-kilometer one-way commute, for the number of days you work in the office, and/or a work-from-home allowance of €3 net per workday that you work from home.
• A monthly contribution toward health insurance.
• Hybrid work: In this role, you can work partly from home and partly in the office. We provide the necessary equipment to help you set up a safe and healthy workspace at home.
• A cell phone and/or laptop.
• An office space at one of our Top Sports Locations: Sporthallen Zuid. Easily accessible by car and public transportation.

Interested in learning more about our employment terms and conditions? Check out the Municipality of Amsterdam Personnel Regulations (PGA) on our website.

Apply for this job

• If this job opening interests you, please submit your application by May 6, 2024, via the application form on our website.
• We would like to receive your cover letter, in which you explain, in no more than one A4 page, why your work experience and skills are a good fit for this position. Your cover letter will be taken into consideration during the selection process.
• The selection process consists of a CV/cover letter review and an interview round. We have formed a selection committee of four people, consisting of the S&B Director, an HR advisor, a direct colleague with whom you will be working, and a team leader from the department.
• If your resume meets the job requirements, we would be happy to invite you for an interview.
• The interviews will take place in person at our office located at Burger Weeshuispad 54 in Amsterdam.
• This position is open to internal applicants only. Internal job openings are open to municipal employees and temporary staff who have worked for the City of Amsterdam for at least 6 consecutive months.
• We require a recent Certificate of Good Conduct (VOG) from every colleague who joins our team.

Do you have any questions about this job opening?

If you have any questions about the application process, please contact Maxime Pul (HR Advisor) at M.pul@amsterdam.nl or 06-38597658.

If you have any questions about the job opening, please contact Laura van Walsem (Director of Sport and Forest) at L.Walsem@amsterdam.nl or 06-22789670.

We do not appreciate unsolicited solicitation from recruitment agencies, and such actions may result in exclusion from our other recruitment initiatives. We also consider the unsolicited submission of resumes by agencies to our employees to be solicitation. We will not review these resumes.