Director of Operations

We are Pantar

Pantar is the largest social enterprise in Amsterdam and Diemen. It is a vibrant and diverse organization that doesn’t view a disability as a limitation. At Pantar, you’ll find a job where you can truly make a difference while continuing to develop your talents.

A glimpse into the world of this role

As Director of Operations, you will lead a broad management team that plays a central role in ensuring Pantar’s governability, continuity, and professionalization. You are responsible for the further development, coordination, and professionalization of operations within the organization. Within the organizational structure, this management team oversees the Finance & Control, IT, Privacy & Risk, and Facilities & Procurement departments. In total, you will lead a team of approximately 35 full-time equivalents.

You are a member of Pantar’s executive team and, in that role, make a significant contribution to the organization’s direction, governance, and continuity. In this role, you operate at the intersection of strategy, control, and execution. You advise the CEO and the executive team on the financial implications of strategic decisions, clearly identify risks and constraints, and ensure that decisions are translated into clear frameworks, guidance, and lines of accountability.

At the same time, you ensure that the core business operations can function effectively within a framework of reliable processes, systems, information, and services. In doing so, you serve not only as a strong strategic partner to the CEO and fellow executives, but also as a leader who provides direction, stability, and cohesion within a management team with diverse areas of expertise.

What you will be doing

• You will provide comprehensive and hierarchical leadership to the Operations Department and be responsible for its performance, team development, and professional growth;
• You will directly supervise the managers in Finance & Control, IT, Facilities & Procurement, and Privacy & Risk;
• As a member of the executive board, you will contribute to Pantar’s organization-wide strategy development and translate this into a strategic multi-year plan and annual plans for your own department;
• You will advise the CEO and the executive team on the financial implications of strategic decisions, investments, scenarios, risks, and constraints;
• You will ensure that business operations are organized efficiently and effectively, so that Pantar is demonstrably in control;
• You will design, manage, and improve the Planning & Control cycle, including budgeting, long-term forecasting, management reporting, and financial statements;
• You provide timely, clear management information and analyses to support decision-making;
• You will develop and monitor organization-wide financial frameworks, control measures, and compliance with processes and agreements;
• You ensure effective management of grants and contracts from start to finish: from agreements and performance to accountability, audits, inspections, and risk management;
• You will ensure Pantar’s financial stability and make decisions based on an understanding of its liabilities, investments, liquidity, and financial position;
• You will develop and implement strategic procurement and contract management, and monitor supplier performance, contract risks, and decision-making regarding contract renewals and tenders;
• You are responsible for ensuring a reliable, secure, and manageable IT and information infrastructure, including information security, privacy, and GDPR compliance;
• You provide guidance and establish guidelines for office space and the vehicle fleet to ensure they are safe, efficient, and appropriately tailored to the organization’s needs;
• Together with the CEO, you will negotiate with the municipalities of Amsterdam and Diemen regarding the multi-year budget, a sustainable financing model, and the associated subsidy and contract agreements.

What you bring to the table

• Academic level of work and thinking, preferably in the field of business administration, business economics, or finance;
• Extensive managerial experience in a senior financial or general management role;
• Experience with organizational change, professional development, and leading multidisciplinary teams;
• Extensive experience with integrated management in a complex organization;
• Experience in or a demonstrable affinity for the areas of facilities management, IT, and information services, as well as the ability to manage these areas in conjunction with broader business operations;
• Demonstrable experience in policy consulting and stakeholder management, preferably in or related to the public or social sector;
• The ability to integrate strategy, operations, finance, risk management, information systems, and service delivery.

In this role, you will be most successful if you have

• Strong leadership and the ability to provide direction and cohesion;
• Excellent judgment;
• High resolution;
• Reliability and administrative sensitivity;
• A strong willingness to learn and a capacity for personal growth;
• Vision and the ability to execute;
• Strong communication skills;
• The ability to stay the course in a dynamic and complex environment.

The core competencies listed in the job description for this role are leadership, sound judgment, a solution-oriented approach, reliability, and a willingness to learn—all at a high level.

Why you feel at home here

Pantar is undergoing changes and has recently filled this executive position on an interim basis. Now is the time to ensure that the progress made in our operations is sustained. That is why we are seeking a permanent director who can provide continuity and further build a professional, reliable, and future-proof organization.

You will be joining an organization with a clear social mission and taking on a leadership role that significantly influences Pantar’s governance, continuity, and professionalization. In your role in Operations, you will have a direct impact on the organization’s financial health, the quality of its management, and its ongoing development.

You will work closely with the CEO, fellow directors, and the executive secretary. At the same time, you will lead teams in departments such as Finance & Control, IT, Privacy & Risk, and Facilities & Procurement. This role is therefore ideal for someone who enjoys building, connecting, and providing direction.

What do we offer you?

In addition to the fact that you will be working for the largest social enterprise in the greater Amsterdam area, Pantar offers excellent benefits, such as:

• A meaningful executive role at a socially responsible organization;
• A key position on Pantar’s executive team;
• A challenging work environment where strategy, social impact, and organizational development come together.
• Salary: salary in accordance with PGA pay scale 15 (up to €9,270 gross based on a 36-hour workweek). In addition, you will receive an Individual Choice Budget (ICB) of 17.05% that you can use as you see fit;
• Hours: You are available for 36 hours per week;
• Work environment: an informal work environment and a place where collaboration is key;
• Work location: You will be based in Diemen and will regularly be present in the operating room; in addition, you will work at other locations as needed, including Amsterdam. Hybrid work is possible to a limited extent in this role;
• Leave: Do you work full-time? If so, you are entitled to 144 statutory leave hours and 57.6 additional leave hours per year. You can also purchase additional leave through the IKB, allowing you to maintain an even better work-life balance;
• Travel: Pantar offers a mileage allowance for commuting of €0.10 per km when traveling by car, €0.15 when traveling by bicycle, or €0.21 when using public transportation;
• Pension: pension accrual through PFZW, 60% of which is paid by Pantar;
• Personal development: At Pantar, we value both your personal and professional growth. We offer you the opportunity to participate in webinars, workshops, and in-house training sessions;
• Other: You will receive a health insurance allowance and a group discount on supplemental insurance through Zilveren Kruis and Centraal Beheer Achmea. You will also receive a work-from-home allowance in accordance with the PGA.

We firmly believe that everyone has the potential to work. In the Amsterdam region, we provide employment, support, and a great deal of personal attention to over 2,500 people with disabilities. We are Pantar.

What do you think? Is this job a perfect fit?

We’d love to meet you! You can apply using the button below until May 25. If you have any questions, please feel free to contact Bennett Vermorken directly at 06-40152290 or via recruitment@pantar.nl.

The application process

You will receive a response to your application by the first week of June at the latest.

First round of interviews: Monday, June 10, from 9:00 a.m. to 1:00 p.m.

Second round of discussions: Wednesday, June 22, 1:00 p.m. – 3:30 p.m.

A video interview with the Supervisory Board, the submission of a valid Certificate of Good Conduct (VOG), and an (optional) development assessment are also part of this application process.