First Responder Volunteer

Become a first responder volunteer 

This will be your job 

After a traumatic event, a wide range of emotions come into play, and victims, bereaved family members, witnesses, and others involved must deal with various agencies. On behalf of Victim Support Netherlands, you will be the first point of contact for victims over the phone. You will lend a listening ear and discuss what kind of assistance is needed. In some cases, a phone call with you may be sufficient. If necessary, you will refer them to the appropriate services.

What do you bring to the table? 

• Your natural interest in others, which makes you a good listener.
• Your empathy makes people feel seen and heard.
• You have a good command of the Dutch language.
• You have digital skills; you know how to use a computer and are willing to learn how to use a new program.

How much of your time will this take?

To ensure we can provide the best possible support, we require a minimum availability of 4 to 6 hours per week, during fixed time slots. During your first few weeks, you will complete a training program of 8 to 12 hours per week at the Victim Support Academy.

This is what it's all about

You do meaningful work: you make a real difference in someone’s life during a vulnerable and difficult time. Of course, we’ll help you do this work well: 

• We have a training program designed especially for you as a new employee. You’ll complete this onboarding program online, in a classroom setting, and on the job.
• You will receive guidance from experienced colleagues.
• You’ll be part of a close-knit team and can always count on your colleagues.

Good employment practices

Victim Support Netherlands is committed to being a good employer. That is why we ensure: 

• High-quality training, continuing education, and information on new insights.
• Good insurance.
• Reimbursement of expenses and travel costs.
• The option to work from home. 

Do you have any questions?

Please text or call Brenda Prins, Recruiter at Victim Support Netherlands, at 06-24673120, or email vrijwilliger@slachtofferhulp.nl.

Here's what happens after you apply 

• We will always contact you, either by phone or email.
• As an employer, Victim Support Netherlands strives for proportional representation in terms of knowledge, experience, age, gender, and background. 
• If you come to work for us, we will ask you to provide a Certificate of Good Conduct (VOG). We will handle the application for the VOG.