Team Manager, Public & Education (M/F/X)
The
The Rijksmuseum is the Netherlands' national museum of art and history, with a
collection of over 1 million items from and about the Netherlands dating from the
From the Middle Ages through the 20th century. We are at the heart of society, that
is reflected, for example, in our partners and exhibitions, but
also because we want to collect from multiple perspectives and the collection
highlight. We strive for diversity in our teams to achieve this.
The Guided Programs Subdivision
of Public & Education is seeking, effective immediately, a:
Team Manager, Audience & Education (M/F/X)
Amsterdam, 36 hours per week
The many guided educational programs form the core of our educational offerings. People are still the best interactive medium for connecting art and history with our highly diverse audience. We strive to touch visitors in both their minds and hearts.
What are you going to do?
As a team manager, you are responsible for the team of museum docents and the delivery of guided programs to a diverse audience. Leading the approximately 30 FTE staff members involves, among other things, monitoring and ensuring quality, team building, coaching, and tracking absenteeism. You advise our staff scheduling team and the Head of Guided Programs Subdivision.
You will draft process plans, guidelines, and regulations and update them as soon as the situation requires it. You will do this in close consultation with the Public & Education, Front Office, and Security departments. Complaint handling is also part of this role. In addition, you will oversee compliance with policies regarding Guided Programs. Logistics is a real challenge! You are responsible for ensuring a positive experience for participants in guided tours and workshops for educational groups and the general public, without compromising the experience of individual visitors. In this role, you will work closely with the existing Team Manager(s)
We ask
- A real team-builder.
- Has leadership experience, including 3 years managing large teams.
- Experience as a tour guide or experience with educational guided programs.
- Proficiency in Dutch and English (spoken).
- Good communication skills.
Furthermore...
- You are able to evaluate the quality of the museum docent.
- You maintain a clear overview and have strong problem-solving skills.
- You can handle stress without compromising your accuracy.
- You take a customer-focused approach toward the internal organization and are a true leader.
Terms of Employment
Depending on education and experience, the salary ranges from a minimum of €2,940 to
a maximum of €3,849 gross per month based on a 36-hour workweek (scale 9),
excluding vacation pay and year-end bonus. The year-end bonus is
3.4% of the gross annual salary. In addition, travel expenses are reimbursed at 100%
for distances of 5 km or more. The appointment is initially for a period of one year, with the
intention of renewal.
Inquiries
For further information, please contact Annemies Broekgaarden via a.broekgaarden@rijksmuseum.nl. For questions about the application process,
please contact Marieke van den Boogaard, Junior HR Advisor, at
06 49 57 77 14 or via m.vanden.boogaard@rijksmuseum.nl.
Applications
The application deadline is May 22. Applications must be submitted exclusively
via the application form on our website. We would
appreciate receiving a resume and cover letter in PDF format; a video application is also welcome.
Recruitment agencies are not welcome.
