Team Leader, Youth Health Care Planning Office, GGD

The position

As a team leader in the planning department, you will work closely with your fellow team leader. This team is responsible for short- and long-term planning, including scheduling consultations between healthcare professionals and parents and children in Amsterdam and the Amstelland region. This work is carried out by a team of approximately 30 client planners, 2 capacity planners, and 3 to 4 administrative support staff.

You are constantly working to professionalize the planning department. You identify organization-wide trends and coordinate improvements, always keeping the public interest of the Amsterdam Municipal Health Service (GGD Amsterdam) in mind. Practices at Youth Health Care (JGZ) are constantly evolving. This means you must carefully consider when to follow an established procedure and when to devise your own creative yet appropriate solution.

Here's what you do on an average day

• You oversee the day-to-day operations of the planning office. When disruptions occur, you take action to resolve them.
• You will manage the staff at the planning office. This means you will hold regular progress meetings, but you will also be responsible for tasks such as absence management.
• You will participate in and lead projects to facilitate effective collaboration among various internal and external partners.
• You identify areas for improvement and innovation within your team and take proactive steps to address them.

This is where you get started

We strive to be a great employer that ensures all our colleagues feel seen and valued. We embrace the differences among our colleagues; these differences lead to better results for both our organization and our city. We aim to build a workforce that reflects Amsterdam’s diverse population. So, whoever you are, you’re more than welcome here!

The planning office team underwent a reorganization last year. This placed significant demands on the staff. The needs of the various colleagues on the team vary: some are further along in their professional development, while others require more guidance and (personal) attention. In general, there is room for improvement in areas such as collaboration, and giving and receiving feedback among colleagues. As a team leader, you understand these challenges and are able to work on the development of both individuals and the team as a whole.

What does the team do?

The client planners are responsible for the short-term scheduling of the professionals who work in neighborhood teams. Neighborhood teams located close to one another collaborate within a cluster. There are a total of 7 clusters. Within each cluster, client planners from multiple teams work together. In addition, the two capacity planners are responsible for long-term planning and providing professional coaching to the client planners. Finally, there are a number of administrative support staff who report to the planning office.

What you bring

For this position as Team Leader of the Youth Health Care Planning Office at the GGD, you must have:

• College-level work and thinking skills.
• At least 3 years of managerial experience in a service-oriented environment. You are able to make suggestions and adapt quickly, both at the operational and management levels.
• At least 2 years of experience with change management. This may also include small changes or developments within an organization.

You should have the following skills:

• Customer-focused: You anticipate the needs of healthcare professionals, parents, and children when making schedules and ensure clear communication about schedules and appointments.
• Environmental awareness: You demonstrate a solid understanding of developments in youth health care and know how to effectively apply this knowledge to your own role or organization.
• Initiative: You take the initiative to implement new methods and processes and come up with creative solutions to challenges within the planning office.
• Coaching (and leadership): You provide clear feedback and guidance to employees regarding their job performance and absences, and you encourage their personal development by supporting and motivating them.

What we offer you

As a team leader in the GGD’s Youth Health Care Planning Office, you will join our team for 32–36 hours per week and can expect the following terms of employment.

• A gross monthly salary between €3,895 and €5,621 (scale 10A) based on a 36-hour workweek. The exact salary will be determined based on your education, knowledge, and experience.
• A one-year employment contract, with the possibility of a permanent contract thereafter, if you do not currently have an employment contract with the City of Amsterdam, or if you have only a temporary one.
• If you already have a permanent employment contract with the City of Amsterdam, you will retain it and be transferred.
• Opportunities for professional development and training. Our in-house training center, the Amsterdam School, offers a variety of training programs, professional development tracks, and on-the-job coaching to help you continue to challenge yourself.
• An individual flexible budget (IKB) equal to 17.05% of your salary, which you can use for things like additional pension contributions or extra days off.
• A pension plan with ABP, the pension fund for the public sector and education.
• A travel allowance of €0.10 per kilometer, up to a 45-kilometer one-way commute, for the number of days you work in the office, and/or a work-from-home allowance of €3 net per workday that you work from home.
• A monthly contribution toward health insurance.
• Hybrid work: In this role, you’ll work in a hybrid model, meaning you’ll work from home when you need to focus, as well as at our Nieuwe Achtergracht office in Amsterdam. We provide the necessary equipment to help you set up a safe and healthy workspace at home.
• A cell phone.
• An office space in downtown Amsterdam, overlooking the canals.

Want to know more about our employment terms and conditions? Check out theCity of Amsterdam Personnel Regulations (PGA) on our website.

Apply for this job

• If this job opening interests you, please submit your application by January 30, 2024, usingthe application form on our website.
• We would like to receive your cover letter, in which you explain, in no more than one A4 page, why your work experience and skills are a good fit for this position. Your cover letter will be taken into consideration during the selection process.
• The selection process begins immediately after the application deadline and consists of several rounds:
• CV/cover letter selection.
• First round of interviews with the selection committee, consisting of the head of the Youth Health Care Department, a fellow manager from the planning office, an HR advisor, and a representative from the team.
• Second round of discussions with the advisory committee, consisting of representatives from both the planning office and the implementation teams, as well as the HR advisor.
• If there are sufficient grounds, a development assessment will follow.
• If your resume meets the job requirements, we would be happy to invite you for an interview.
• The interviews will take place in person at our office located at De Nieuwe Achtergracht 100 in Amsterdam. The assessment will take place at a location to be determined.
• We require a recent Certificate of Good Conduct (VOG) from every colleague who joins our team.

Do you have any questions about this job opening?

If you have any questions about the application process, please contact Tanja van Asperen-Lemmert, corporate recruiter at Sociaal, via t.lemmert@amsterdam.nl or 06-18536691.

For questions regarding the content, please contact Ferry van Dipten, team leader, at fvdipten@ggd.amsterdam.nl or 06-50483405.

Recruitment agencies are asked to refrain from contacting us regarding this job opening.