Campus Services Team Leader (0.8 FTE)

What will you be doing?

As a Team Leader, you will manage the team at the various library locations. You will provide guidance and direction within the framework of the UvA-HvA Library Policy Plan. In this role, you will work closely with the service owner for customer service and study spaces and the Programming Project Leader.

Your responsibilities and duties:

• provide leadership and guidance to team members and oversee team activities through coaching and mentoring;
• implementing HRM policy within the team;
• contribute to organizational development as outlined in the strategic plan. Together with the service owner for customer service and study places, you will develop a vision for (the renewal of) service delivery in these areas;
• ensure the content and implementation of the departmental plan as a derivative of the policy plan;
• optimizing processes related to the library's front-line services;
• oversee the design and layout of the facilities at the locations;
• working with the team to assist the Programming Manager in developing and implementing programming at the various locations;
• coordinate with relevant stakeholders within and outside the organization;
• maintaining a relevant network within and outside the AUAS.

What are you bringing?

As a manager at the AUAS Library, you have a coaching leadership style, you are empathetic, and you can easily put yourself in the shoes of both customers and staff.

We are looking for someone:

• with at least three years of experience in a leadership role in a dynamic environment;
• who is a dynamic and enthusiastic (team) coach who knows how to bring together the mind, hands, and heart. You enjoy bringing out the best in people and supporting and guiding them in their professional development;
• with proven experience and a strong affinity for customer service and front-line support;
• a service- and results-oriented mindset; you get a sense of satisfaction from achieving good results;
• a college-level (HBO+) level of work and thinking;
• who can adapt quickly and keep a good overview of everything going on within your team;
• can communicate effectively at various levels; you are confident and self-assured; you are a reliable point of contact for all employees and managers;
• who has an excellent command of the Dutch language, both spoken and written, and a good command of the English language.

We would also greatly appreciate it if you could participate in the emergency response team, hold an emergency response certification, or are willing to obtain one in the near future.

We realize that this position requires a great deal of knowledge and experience. Even if you don’t fully meet the requirements, please don’t hesitate to apply. We’re committed to investing in your personal growth.

Our core values (openness, professionalism, innovation) and core competencies (customer focus, teamwork, and a commitment to learning) form the foundation of our services. In addition, for this role, you should possess the following competencies: inspirational leadership, persuasiveness, and a results-oriented mindset.

Where will you be working? 

The UvA/HvA Library is an inspiring and welcoming place for study, research, and socializing for students, researchers, and faculty, both on-campus and online. We support teaching and research at the University of Amsterdam and theAmsterdam University of Applied Sciences, and provide our users with personalized assistance in finding the right sources from our extensive collection of information for use in teaching and research. TheAllard Pierson, as part of the Library, manages the UvA’s heritage collections, makes these collections available for education and research, and presents them to a wider audience.

We “advance knowledge” and help improve the quality of higher education in Amsterdam, thereby contributing to our students’ academic success. You can read more aboutworking atthe Library here.

What do we offer?

• A department with a passionate and enthusiastic team where you can be yourself and where collaboration and mutual growth are our top priorities;
• an informal workplace;
• This position corresponds to the HAY job profile for Department Head 3, pay scale 11 (HBO collective bargaining agreement). The maximum gross monthly salary is €5,026.85 for a full-time position of 36 hours per week and is based on education and experience;
• a one-year temporary appointment with the possibility of a permanent position, subject to sufficient staffing capacity and demonstrated suitability;
• a comprehensive benefits package, including generous vacation time and a 13th month’s salary;
• Finally, we offer excellent opportunities for learning and development, and we believe it’s important for you to continue growing professionally.

Would you like to learn more about this position?

Please contact Gerdie Limonard, Head of the HVA Library, starting January 4, 2023, by phone at +31 (0)6 2115 5193 or by email atg.h.m.limonard@hva.nl.

Talent as a foundation, diversity as a strength

Amsterdam University of Applied Sciences aims to be an organization where everyone feels welcome, valued, and at home. As an employer, we believe that the more inclusive we are, the better we can perform as a knowledge institution of and for the city. We therefore strive to ensure that the diversity of backgrounds and perspectives that Amsterdam has to offer is reflected in our university’s workforce. If you have any suggestions on how we can improve our communication regarding diversity and inclusion, please let us know.

Will you be our new department head?

Impress us with your cover letter! We appreciate well-written letters in which you demonstrate that you have already familiarized yourself with our services, the work of our department, and the AUAS.

Click the “Apply Now” button to apply online by Sunday, January 15, 2023.

The job interviews will take place between January 23 and February 3, 2023.

What else you need to know

• This job opening has been posted internally and externally at the same time. If candidates are equally qualified, internal candidates will be given priority over external candidates; 
• Would you like to learn more about ourapplication process? Then visit our website, "Working at the AUAS";
• In the recruitment and selection process for this position, we adhere to the AUAS Application Code. Unsolicited recruitment efforts regarding this position are not appreciated.