Visitor Services Team Leader

What will you be doing?

As a team leader, you will be responsible for a versatile and diverse team of approximately 55 staff members and volunteers. Hospitality, teamwork, and a high degree of independence are key priorities. On average, you will serve as duty manager for 10 days a month, overseeing all operational processes at our museum. You support the service team by reviewing key matters during the daily kick-off meeting and providing guidance as needed during emergencies or when handling complaints. You also wrap up the day together with the team by evaluating it and identifying areas for improvement. You see it as a challenge to guide, coach, and develop the service team every day, so they can bring out the best in themselves and in each other. You therefore have an eye for the conversations and evaluations needed to achieve this.

As a team leader, you’ll work alongside colleagues who develop our museum’s exhibitions and various programs. Because you’re on-site at the museum every day and gather feedback from the team, you’ll be able to discuss areas for improvement within the project groups. You are responsible for the implementation of a number of projects and ensure the successful execution of our programming. Examples include the Christmas program or the Apeldoorn Palace Weekend. In this way, you contribute to the continuous improvement of our exhibitions, programming, and events.

You are able to effectively balance your focus between team development and your responsibility for a number of key areas within the department. This includes drawing up a team budget, creating an annual plan for our volunteers, organizing training sessions, managing scheduling, and building the team. You will also carry out these tasks in collaboration with the two other team leaders.

You are eager to learn and actively seek to build connections with the team and the colleagues you work with. You have extensive experience managing and leading a diverse team and possess knowledge of team development. You have experience preparing budgets and staffing plans and translating these into annual plans. In addition to Dutch, you are also fluent in German and/or English or another language such as French or Arabic. Setting priorities and planning come easily to you. You hold a bachelor’s degree and have demonstrable relevant work experience. No two days are the same as a team leader, and you thrive in that environment. You adapt well to changes and switch easily between different target groups. We are open seven days a week, all year round. To make this possible, we expect you to be willing to work on weekends and holidays.

We offer

A job in a unique location offering challenges, variety, and a passionate team. You will receive a fixed-term employment contract for a period of 1 year, with the prospect of a permanent contract in the future. The salary ranges from a minimum of €3,187 to a maximum of €4,141 gross based on a 36-hour workweek (Museum Collective Agreement, Scale 9) and will be determined in consultation based on your experience. We also offer an 8% vacation allowance and a 3.4% year-end bonus. You will receive an irregular hours allowance for working on a public holiday. You are entitled to 194.44 hours of vacation time when working full-time (36 hours per week). Like many colleagues, you can participate in the activities of our Staff Association and receive free access to the walking trails in the Palace Park.

Procedure

The job posting will remain online through March 20, 2024. From March 21 through April 4, 2024, we will take the time to make our selection. The first introductory interviews will take place on Monday, April 8, 2024, and Tuesday, April 9, 2024. Are you interested, would you like to know more, or just want to chat? Call or text Francoise Aring, Head of Visitor Services, at 06 53 98 05 21. HR Advisor Leah ter Horst is also available for this at 06 20 18 87 94.

If you join our company, we will request a Certificate of Good Conduct on your behalf. We handle your personal data with care in accordance with GDPR regulations. Your data will be retained for a maximum of 4 weeks. Solicitation in response to this advertisement is not appreciated.