Team Leader, Patient Service Center

What you will be doing

To ensure that healthcare in the Netherlands remains sustainable for the future, more and more tasks are being shifted to patients. These include scheduling and rescheduling appointments online, accessing medical information, home monitoring, and home pharmacy care. This comes with a need for assistance and support, the necessity to automate processes, and an additional (administrative) burden on outpatient clinics.

To provide optimal support to patients and centralize our processes, we are establishing the Patient Service Center. This PSC will consist of a front office and a back office, where approximately 40–45 employees will provide digital and in-person support to our patients. They will be managed by two team leaders.

As the team lead of this brand-new team, you’ll play a very important role. We can divide the main responsibilities into three areas:

Operations and Processes

• Ensuring the implementation, coordination, and oversight of the PSC’s services and processes;
• Scheduling and assigning staff to various workstations;
• Manage the budget and make adjustments as needed;
• Aligning services with both internal and external clients. This includes management, staff from all outpatient clinics, the emergency department, nursing staff, etc.

Leadership

• Leading the team: Guiding, instructing, coaching, and motivating;
• Monitoring and promoting employee collaboration and development;
• Contribute to an optimal work and learning environment in the department.

Innovation and Policy

• Developing hospital-wide policies in collaboration with your supervisor (Head of Procurement and Facilities);
• Informing and advising stakeholders on topics and developments within the field;
• Facilitation of change processes;
• Generating management reports and reporting on progress to the department head.

Our healthy ambition

Working at St. Antonius means working at one of the largest top-tier clinical teaching hospitals in the Netherlands. In addition to providing the best patient care, we place a strong emphasis on innovation and research. We offer (highly) complex care at multiple locations. Our clinical priorities are cardiovascular, pulmonary, and oncology. We operate on a foundation of trust, we learn together to improve, and we value diversity. In this way, our more than 6,500 dedicated colleagues work every day to fulfill our mission of “working together to ensure quality of life.”

This is where you'll be working

The Patient Service Center is the central point within the hospital where patients can go for assistance with digital processes and where these processes are set up and maintained. This department is spread across our locations in Utrecht, Nieuwegein, and Woerden and is part of the Procurement and Facilities unit.

Your talents

You have strong expertise in both subject matter and project management, and you are able to collaborate with stakeholders at various levels. You see yourself as decisive, results-oriented, and proactive. In addition, you possess:

• A bachelor's degree, possibly supplemented by relevant courses;
• Knowledge of, among other things, the logistics process surrounding patient care, contractual agreements with health insurers, the DBC system within hospital care, and relevant laws and regulations;
• At least 5 years of managerial experience.

We offer you

• A one-year contract for 32–36 hours per week with the possibility of a permanent position;
• A gross monthly salary ofup to €5,084 based ona 36-hour workweek,depending on education and work experience (Collective Labor Agreement for Hospitals, FWG 55);
• A 13th month's salary in December;
• A pension plan through the Zorg & Welzijn Pension Fund (PFZW), in which the employer pays 50% of the premium;
• A Personal Life Stage Budget (PLB) that you can use, for example, to add to your vacation time, take early retirement, temporarily reduce your working hours, or pursue further education;
• Tax benefit when purchasing a new bicycle, cell phone, tablet, laptop, or gym membership;
• Discounts at various online stores, brands, and attractions through Benefits at Work and CultuurWerkt!;
• The opportunity to participate in an active employee association and/or Jong Antonius;
• A wide range of e-learning courses and other training opportunities to deepen or broaden your professional knowledge;
• Participation in the “Sterk in je Werk” program and our online platform “Antonius Fit.” Among other things, you can take part in yoga and reiki sessions, sports events, and receive support with stress, finances, and informal caregiving. In short: everything we can do to support you as much as possible in your work.

Apply for this job

Are you excited about this job opening and do you have the right knowledge and experience? If so, we warmly invite you to apply by March 16, 2025. You can apply via the application button, addressing your application to Tom van Rekum, Facilities Manager. We’ll let you know as soon as possible if we’d like to invite you for an initial interview!

Do you have any questions about the position? If so, please contact Michael van Ham, Team Leader of Care Registration, at 06 13 93 59 38.