Operations Manager

More person, less patient. That is what the Dutch Patient Federation stands for. Together with our members, we advocate for people who need care, now and in the future. So that people can choose and receive the care that best suits them. We develop policies and influence those of other organizations and decision-makers. We ask how people experience healthcare. And based on that, we make their voices heard in doctors’ offices, in politics, and in the news. You contribute directly to that.

The Dutch Patient Federation represents more than 200 patient organizations. Approximately 75 people work at our office in Utrecht.

The Patient Federation is looking for an experienced, enthusiastic

Operations Manager

for our Products and Services department (36 hours per week)

The Dutch Patient Federation advocates for the interests of patients in the healthcare system. To that end, we provide them with tools that help them take greater control of their care. One example is our flagship platform, ZorgkaartNederland, the largest healthcare comparison site, with over one million visitors per month and already 1.2 million reviews of healthcare providers. The online platforms MijnKwaliteitVanLeven.nl and DigitaleZorggids.nl also help people navigate the healthcare system. In addition, we collect and compile the experiences of healthcare users through our Care Panel (more than 20,000 participants) and with the help of ikzoekeenpatient.nl. And we provide information and advice regarding the National Care Number. We use all our interactions with and experiences of patients to inform and influence policy.

We have consolidated the management, maintenance, and further development of our products within the Products and Services department, where a team of more than twenty colleagues ensures that we deliver engaging and reliable online products, conduct thorough research, and provide appropriate answers to patient questions.

Due to the departure of the current manager, we are looking for an energetic and results-oriented manager for this department.

Your responsibilities:

• Managing product managers, team coordinators, and specialists
• Management of a diverse technical infrastructure
• Achieving revenue targets, financial management, and securing projects and partnerships
• Process design, data management, and roadmap management
• Supplier Management
• Close coordination and collaboration with departments within the Patient Federation that focus on advocacy and communication
• Member of the management team at the Dutch Patient Federation

The colleague we are looking for:

• Has extensive experience as a manager and supervisor in an operational environment involving customer contact and IT
• Has worked in an environment with social objectives
• Is a bridge-builder who can bridge the gap between operations, policy, and communication
• Has an affinity for the social goals of the Dutch Patient Federation
• Knowledge of the GDPR and experience in the healthcare sector are a plus.

Offer

We are offering a wonderful and challenging position within a dynamic organization filled with passionate people. In this role, you will be at the heart of the healthcare sector and have the opportunity to make a real difference. Significant changes are expected in the healthcare sector in the coming years, and the Dutch Patient Federation will play a key role in these developments—a role in which you will have a meaningful impact.

We also offer flexible working hours. So this isn’t a job where you necessarily have to work strictly “9 to 5.” We work partly at the office in Utrecht and partly from home.

This is a permanent position, and you will start with a one-year employment contract. If you perform well in the role and demonstrate that you are a good fit, your appointment will be converted to a permanent contract.

Depending on your education and experience, the salary is up to €6,628.00 gross per month for a 36-hour workweek (Social Work Collective Bargaining Agreement, Scale 13).

The Dutch Patient Federation offers excellent employment benefits, including an Individual Choice Budget (IKB) and a career budget. The IKB is a budget that you can use as you see fit—whether to have it paid out or to purchase additional leave hours, for example. You will also receive a work-from-home allowance and, if applicable, reimbursement for your commuting expenses.

Under the terms of the collective bargaining agreement, you are enrolled in the Healthcare and Welfare Pension Fund.

Are you interested?

Please send a cover letter and resume to Debbie Duijst, HR Advisor, by September 26, 2022: vacature@patientenfederatie.nl.

The first round of job interviews is scheduled for October 3 and 5. The second round of interviews will take place on October 17. 

You can find a wealth of information on our website, www.patientenfederatie.nl. For more details about the job description, please email Dianda Veldman, Executive Director, at d.veldman@patientenfederatie.nl

For information about the application process, please send an email to personeelszaken@patientenfederatie.nl.

We are committed to increasing diversity in our workforce. We therefore strongly encourage people from diverse backgrounds (such as those with an immigrant background or those with a disability or chronic illness) to apply.

We expressly do not welcome unsolicited sales calls in response to this advertisement. We will therefore not respond to them.