Customer Service Representative

What will you be doing?

As a Customer Service Representative, you are the face of the company for visitors. Here are some of your responsibilities:

• You will be responsible for ticket sales and customer service related to our performances;
• You handle questions, requests, and complaints from visitors with care and actively contribute ideas for appropriate solutions;
• You will process reservations, changes, and cancellations, ensuring that everything is handled correctly for the visitor

You are:

• willing to work during the afternoon and evening hours and on weekends;
• proficient in the various Microsoft Office tools and digitally literate;
• professional, patient, and open-minded;  
• welcoming, flexible, and sociable;
• Fluent in spoken and written Dutch; any other language is a plus.

We offer:

• Work at the ticket counter, in the office, and in the lobbies at two locations in downtown Haarlem;
• flexible working hours based on a schedule: during the day, in the evenings, and on weekends;
• Salary in accordance with pay scale 4 of the Dutch Performing Arts Collective Bargaining Agreement (€2,421 – €3,290 based on a 36-hour workweek); 
• a one-year contract, with the possibility of permanent employment;
• Lots of free concerts and performances, including those hosted by our partners at Patronaat and Schuur, plus a fun get-together every month.

Interested?

Please submit your resume and a brief cover letter by March 1, 2026, via one of our websites: Stadsschouwburg or PHIL.

Want to know more?

If you have any questions, please contact Nicolle Neuteboom, Team Leader of the Registration Desk, by email.