Service & Support Manager
Many consider the Royal Carré Theatre to be the most beautiful theatre in the Netherlands. The theatre is known for its diverse programming of national and international theatre productions of the highest caliber. With every conceivable theatre genre, from circus to cabaret and from pop concerts to opera, Carré offers a unique theatrical experience for everyone. For over 136 years, 400,000 visitors have made their way to the famous theater on the Amstel every year to experience the magic of Carré. Everyone is welcome at Carré, no matter who you are or where you come from. This applies not only to our visitors but also to our (future) employees.
Job Description
The Service & Support Department is part of the operational team responsible for the visitor experience at performances. Together, the Service & Support team handles visitor interactions via email, phone, and at the box office before the performance begins. In addition, the Service & Support Department assists the Business and Ticketing departments with various administrative tasks and projects.
What will you be doing?
As Service & Support Manager, you are an inspiring leader for the team. You create the schedule, assign daily tasks, monitor the schedule, and make adjustments as needed. In addition, you maintain contact with various departments and ensure optimal service delivery, both internally and externally. You are also responsible for the coaching and development of all team members. Finally, you’ll look for ways to continuously improve processes and systems. In this way, you’ll contribute to the professionalization of the department and elevate the theater experience for our guests.
What do you need?
- You have strong organizational skills and always manage to keep a clear overview.
- You are results-oriented and take a problem-solving approach.
- You speak and write Dutch.
- You live in or around Amsterdam.
What's on your resume?
You have several years of experience in a managerial role, preferably in a department where you have worked with visitors or guests. Experience with Salesforce and Ticketmatic is a plus.
What do we offer you?
- A dynamic workplace in our beautiful theater.
- An independent role within an enthusiastic team of colleagues.
- Salary between €3,056 and €4,365 (based on full-time employment); pay grade depends on your experience.
- A contract with fixed hours, preferably 37.5 hours per week.
- Flexible working hours (ranging from 9:00 AM to 9:00 PM).
- 8% vacation pay and 27 vacation days per year based on full-time employment.
- Travel expense reimbursement based on our green travel policy.
- A delicious lunch and fresh fruit are served daily at Carré.
- A solid retirement plan through BeFrank.
Are you the new team member we’re looking for? If so, please apply for this position as soon as possible—but no later than Sunday, June 23, 2024—by clicking the “Apply” button. If you have any questions about the position, please contact Yolanda Coenders (Operations Manager) at yolanda.coenders@carre.nl.
See also the Royal Carré Theatre for our other job openings.
*Please refrain from contacting us regarding this job opening.
