Customer Service Manager

Rijnbrink consists of three primary units (Operations, Consulting, and Culture) and two support units (Program Office and Client Office). Together, they implement our vision and strategy. The Program Office focuses on the collective mission: strengthening networks and partnerships. The Client Office focuses on the individual task: building lasting relationships with clients and partners and the communication that goes with it. In doing so, the Client Office makes a concrete contribution to our ambition to work with libraries, cultural organizations, educational institutions, and municipalities to create a smart, skilled, and creative Overijssel and Gelderland.

The Client Services Department therefore plays a key role in how we support our clients and partners and position ourselves as an organization. The relationship managers maintain long-term relationships with libraries, cultural institutions, and municipalities. The Corporate Marketing & Communications team—comprising three communications advisors and a content team—strengthens these relationships by raising awareness of our brand, our internal and external communications, and the relevance of our social role.

What will you be doing?  

You will lead independent account managers and the Corporate Marketing & Communications team. With your strategic vision, people skills, and process-oriented approach, you will bring structure and coherence, foster collaboration, and guide the department’s future development. You will be a member of the management team.

As a Customer Service Manager, you are:

• Strategic Leader:You will develop a clear vision for the role of relationship management, marketing, and communication within Rijnbrink and translate this into concrete plans and results.
• Connector:You strengthen collaboration within your own team and build connections with other departments, so that knowledge and strength reinforce one another.
• People Manager:You create a safe, stimulating work environment where professionals work independently but also collaborate to achieve shared goals.
• Change Manager:You guide team development and ensure that improvements are sustainably embedded within the organization.
• Stakeholder Manager:You maintain relationships with partners, clients, and internal stakeholders and are able to reconcile diverse interests.

You:

You have a talent for bringing teams and departments together, and you work strategically and creatively to promote customer focus and brand consistency within Rijnbrink. You are the connector and inspirer who guides the organization toward a customer-focused culture and a strong, relevant position in the industry.

You are:

• A strong people manager with proven experience in leading highly educated professionals.
• A generalist with in-depth knowledge of relationship management, marketing, and communication, and the ability to integrate these disciplines.
• Experienced in stakeholder management and reconciling differing interests.
• Experienced in change management and team development, with a focus on setting the course, facilitating, and providing guidance.
• Strong in strategy and analysis, with a pragmatic approach.
• Someone with a college or university education and extensive management experience, preferably in a complex organization with a social mission.

We:

Rijnbrink is a center of expertise. That’s why we place a strong emphasis on your personal and professional development. We believe it’s important for you to continue growing. On the job, you’ll notice that the focus is on informal learning and the exchange of knowledge among colleagues. After all, that’s how you learn the most. We also invest in relevant education and training within your field. You’ll receive: 

• A salary between €6,382 and €7,727 gross per month in pay grade 13 (Strategic Manager II) of the Collective Bargaining Agreement for Public Libraries. Your starting salary will depend on your knowledge and experience.
• Vacation days: You are entitled to 180 hours of vacation time per year based on a 36-hour workweek. 
• A year-end bonus of 5% and vacation pay equal to 8% of the gross annual salary.
• Reimbursement for travel expenses and free public transportation for business purposes.
• The option to purchase leave hours and/or use (excess) leave hours toward other employment benefits.
• A fixed-term contract. If both parties are satisfied, your contract will be converted to a permanent position.
• Free access to over 120 online courses from GoodHabitz.
• Access to our work café, where you can meet your colleagues and make your own barista-style coffee (or tea). You can also enjoy a delicious, fresh lunch from our caterer, Bora. 
• The option to work remotely. This means that your work determines where you work—whether from home, at the office, or at another location.
• A laptop and a smartphone.  
• A free library card.

Where will you be working:

Rijnbrink believes it is important for everyone to have the opportunity to grow. Young and old—throughout their lives. So that as many people as possible can participate and shape themselves and our society. Libraries, cultural institutions, schools, and music associations play a vital role in this lifelong development. Because that is where everyone gains access to what makes us human: our language, digital skills, literature, culture, and music.    

From our beautiful office in Deventer, we work with and for library organizations, cultural institutions, schools, and music associations. We help them succeed in their social missions, make a difference, and remain future-proof. Together, we develop innovative solutions, services, and programs. In addition, our partners can hire Rijnbrink’s expertise and purchase services from us. In this way, we build a culturally and organizationally strong, future-proof cultural sector—and a smart, skilled, and creative Gelderland and Overijssel.     

Learn more about our organization atwww.rijnbrink.nl   

Let's get to know each other!

Would you like to help strengthen the cultural sector as a Client Services Manager at Rijnbrink and make a difference together? Apply now and let’s get to know each other! 

Don’t wait too long to apply, as the application deadline is September 7. The first interviews are scheduled for September 17.

If you have any questions, please contact Miranda Mostert, Corporate Recruiter, atrecruitment@rijnbrink.nl.  

Rijnbrink strives to be an inclusive organization where everyone feels at home and is able to participate; we therefore welcome applications from candidates with diverse backgrounds.

We prefer to handle our own recruitment process and do not accept applications from recruitment agencies. Thank you for your understanding. 

#teamrijnbrink