Customer & Market Manager

Your profile

With your extensive leadership experience, you know how to motivate people and build support. You understand the challenges of the housing association sector and are socially engaged. With your warm personality, you know how to inspire your team and roll up your sleeves, because Kennemer Wonen faces ambitious challenges. Together with the Management Team—where you take on your role with enthusiasm—along with your colleagues and the CEO, you will continue to build on our internal and external mission. You are adept at switching between a practical approach and strategic policy. Collaboration with tenant organizations, network partners, fellow housing associations, and municipalities is an essential part of Kennemer Wonen’s success. You are happy to contribute to this.

Challenges for the coming period:

• Implementing and realizing the Strategic Plan “Building a Home Together,” which sets out an ambitious agenda based on four pillars: Affordable Housing, A Home for Everyone, Sustainability with an Eye to the Future, and Belonging in the Neighborhood.
• Being at home in the neighborhood means building strong relationships with tenants, resident committees, tenant organizations, and network partners. We are also seeking to innovate our approach in this area. Area-focused work is becoming a priority and requires further development. We want to collaborate more effectively, coordinate projects, and be visible and approachable to the neighborhood and community. In the coming period, we will be working on building communities. You will help us figure out how to do that.
• You will contribute to the continued development of your teams, the Customer & Market staff, KIC, Social Management, and Leasing & Sales, as well as the Management Team. You are a strong advocate and driving force behind the organization’s inspiring goals. You are part of multiple teams. We do this together. We build a home together!

Skills:

• Coaching leadership
• Decisive
• Bird's-eye view
• Empathetic
• Strong communication skills
• Structured

Customer and Market Department

The organization is divided into four clusters: Customer & Market, Real Estate, Operations, and Executive Staff. The managers of these departments, together with the Business Controller and under the chairmanship of the Managing Director, form the management team of Kennemer Wonen. The Customer & Market cluster employs approximately 30 staff members across four teams: Social Management, Leasing & Sales, Customer Information Center (KIC), and Customer & Market Staff. Three of these teams are led by a team manager.
People enjoy working at Kennemer Wonen. There is a lot of positivity and enthusiasm. Customer focus, entrepreneurship, and commitment are encouraged.

The organization

Kennemer Wonen is a housing association in the Noord-Kennemerland region. Together, we are committed to creating diverse neighborhoods where everyone can find a home. To provide suitable housing to as many tenants and home seekers as possible, we will focus on offering a wide range of social housing units in the coming years. To achieve this, we aim to add approximately 1,500 homes to our portfolio by 2030. We will then have 12,000 social housing units in the region.
Kennemer Wonen employs nearly 100 people.

The salary range for this position is Scale N (€5,725–€8,422 gross per month for a 36-hour workweek) under the Housing Services Collective Bargaining Agreement.

Are you excited?

Kennemer Wonen is being assisted in this process by the executive search firm Colourful People. You can apply by submitting your resume and cover letter (both in PDF format) no later than January 5, 2024 to upload via www.colourfulpeople.nl. If you have any questions about this position, please contact Hatice Türkmen, senior partner at Colourful People, at 06 46 08 12 32. The preliminary interviews will take place on January 9 and 11, 2024. The final interviews at Kennemer Wonen are scheduled for January 22 and 26, 2024.