Operations Manager

No one has to be left out

That is De Binnenvest’s motto, and for good reason. Many of the people we support know all too well what it feels like to be on the sidelines—whether due to homelessness, long-term stress, social stigma, a lack of meaningful daily activities, or the absence of a reliable social network.

Everyone deserves a place

Everyone has the right to a place in society. De Binnenvest helps people (re)discover their strengths and get their lives back on track. We don’t just focus on the problems; we focus primarily on what is going well. Together, we create a plan that aligns with the client’s goals, wishes, and talents. We stand by our clients and support them with care and trust.

Working Together to Ensure Livelihood Security, Hope, and Recovery

At every level of the organization, we ask ourselves this question with every decision: Does this contribute to security, hope, and recovery? Whether it involves policy, an organizational change, or a day-to-day dilemma, this question is always at the heart of our thinking.

Space and trust

At De Binnenvest, we believe in people. In their strength, their stories, and their ability to chart a new course for their lives. Whether you’re receiving our support or working with us, every person deserves dignity, space, and trust within clear guidelines. We make decisions as close as possible to the people we support.

Your role

For our Service Bureau, we are seeking anOperations Managerwho fosters collaboration, clarity, and connection, and who will lead the professionalization of the Service Bureau’s various teams. You will focus not only on subject-matter expertise, but first and foremost on effective collaboration, clear processes, and maintaining an overview. You will bring structure, guide development, and ensure that teams can work smoothly. You will engage people, clarify expectations, and improve processes without always being the subject-matter expert yourself. You connect, facilitate, and help others excel.

As a member of the Management Team, you will lead 27 colleagues from the Finance, Facilities, HR, IT, Data Management, Functional Management, and Secretariat teams. You will provide guidance in a calm and approachable manner and support teams so that our operations contribute to our social mission (livelihood security, prospects, and recovery). You encourage collaboration within and between teams so that together we can strengthen our core mission.

You will contribute to our overall goals, namely: raising awareness about homelessness; providing sufficient and appropriate housing options for our clients; improving the quality of our operations and care; exploring new sources of revenue; and responding to developments in society and in our field.

What will you be doing? 

1. Future-proof business operations

• You will ensure that our business operations are future-proof and aligned with our core values: decisive, innovative, sustainable, and accessible.
• You ensure that management information is accessible and reliable.
• You will support the rollout of an organization-wide data management system.
• You will lead the ongoing development of our client system to ensure it is user-friendly and secure.
• You ensure that processes and systems evolve alongside the organization and contribute to a safe and productive work environment.

2. Leading with trust

• You lead in accordance with our management philosophy and principles of shared leadership: giving autonomy where possible, and providing direction where necessary.
• You encourage a sense of ownership and support colleagues and teams in their development.
• You create an open, safe environment where colleagues can learn, reflect, and collaborate.
• You bring patterns to light and facilitate constructive discussions at all levels.

3. Connection within the organization

• You will work closely with fellow managers and the managing director.
• You translate signals from the primary process into operational decisions.
• You monitor developments in homelessness, legislation, and funding, and translate these into strategic and practical implications for your departments.

4. Procurement & Contract Management

• You will coordinate the procurement of goods and services and manage non-healthcare-related contracts.
• You ensure transparency, compliance, and risk management.
• You promote sustainable and socially responsible procurement.

5. Housing

• You will be responsible for leasing, property management, and new construction projects.
• You will develop a forward-looking housing vision and ensure that housing locations contribute to safety, stability, and recovery.
• You will work closely with municipalities, real estate partners, and colleagues within the company.

What do you bring to the table?

What really matters to us

• Experience in leadership and organizational development in a complex environment.
• You can switch between strategy and day-to-day operations.
• You are a high-level (technical) discussion partner.
• You communicate clearly, provide guidance, and instill a sense of calm and trust.
• You enjoy improving processes and bringing structure to them.
• You work in a goal-oriented manner, ask insightful questions, and show a genuine interest in people and their work.
• You are approachable, accessible, and a reliable partner.
• You feel at home in a dynamic social environment.
• You have a college-level or higher level of work and thinking.

A nice bonus

• Experience in a social or public organization.
• Experience in operations management, facilities management, and contract management.
• Experience with digitization or data-driven work.
• We view experiential expertise as an added value.

We want everyone to feel welcome and valued at De Binnenvest. Diverse perspectives help us do our work better. Even if you’re not sure whether you fully meet all the requirements listed in the job description, we strongly encourage you to apply.

What do we offer you?

• Terms of employment are in accordance with the Social Work Collective Bargaining Agreement; the position is classified in pay grade 13 (maximum €9,184 gross per month, based on a 36-hour workweek). 
• Attractive benefits, such as an Individual Choice Budget (ICB) of at least 17.16%.
• A good pension plan through the Healthcare & Welfare Pension Fund.
• A career budget of 1.5% of your annual salary (up to 5 years of accrual).
• A permanent contract (following an initial one-year contract) for 32–36 hours per week.
• A pleasant workplace on the Oude Rijn in Leiden, with the option to work from home.
• Laptop and phone on loan.
• Plenty of professional space and autonomy.
• Education and training through the Binnenvest Academy.
• Retreats with the management team, team outings, and an active employee association.
• And above all: the opportunity to make a real social impact.

Procedure

Applications will be accepted untilApril 19, 2026. We may close the position earlier once we have found the right candidate.

More information

Visit our website atwww.debinnenvest.nlfor more information about De Binnenvest.

A degree verification with DUO is part of the application process. Upon hiring, we will request a Certificate of Good Conduct (VOG) and references. 

This job opening is being advertised internally and externally at the same time. In the event of equal qualifications, internal candidates will be given priority.