Operations Manager | Mentrum Ambulant (FACT North)

What will you be doing?

You will be responsible for the day-to-day operations of several multidisciplinary FACT teams and a Support & Recovery team. Your teams will be based at the Jan Thoméepad in Amsterdam-Noord.

As Operations Manager, you will jointly lead the department with the Treatment Manager, develop and implement operational and tactical policies, and contribute to Mentrum’s strategic policy. You know how to align key performance areas such as finance and quality development with a pleasant and inspiring work environment. Holding each other accountable is a natural part of our daily learning and improvement process. In daily practice, working with and according to the FACT principles is central. Externally, you serve as a link between the various chain partners and stakeholders and know how to translate societal developments into both daily practice and into care innovation and strategy development for Mentrum.

The management team at Mentrum Ambulant serves as a key foundation for you in terms of collegial coordination, setting the direction, and decision-making. For example, client intake, retention, and discharge are among the key topics we address together.

What are you bringing?

You have a degree at the associate’s or bachelor’s level, preferably in business administration or management. You know how to empower employees and demonstrate a commitment to quality, expertise, and building relationships with clients and their loved ones.

You are flexible and decisive, and you have a good sense of perspective. In addition, you are capable of thinking on both tactical and strategic levels and are meticulous when it comes to designing and monitoring the primary process, project management, and process implementation. You have experience developing and implementing change processes. You know how to engage teams in the changes and help empower these employees to deliver high-quality care within the established frameworks.

We offer you

• The terms of employment and compensation are in accordance with the GGZ Collective Bargaining Agreement. The Operations Manager position is classified in pay grade 60 or 65 (€4,272–€6,504 gross per month based on a 36-hour workweek, depending on knowledge and experience);
• A one-year contract for 32–36 hours per week, with the possibility of a permanent contract after 12 months if both parties are satisfied;
• An end-of-year bonus of 8.33%, 8% vacation pay, and you’ll build up a solid pension with the Healthcare and Welfare Pension Fund;
• For commuting and business travel, a second-class mobility card, which can also be used for OV-fiets, or a mileage allowance;
• Discounts on insurance from Univé and Centraal Beheer;
• A work-from-home policy that includes reimbursement for setting up a workspace and compensation for days worked from home;
• With 11 specialties across various locations, Arkin also offers many long-term opportunities for your professional development and personal growth;
• A flexible benefits plan that allows you to use your gross salary for additional vacation time, a bicycle purchase, and supplemental travel expenses;
• For your well-being, an annual wellness budget of up to €100 (for full-time employees working at least 18 hours per week) and access to the Nrgize platform to participate in activities such as boot camp, yoga, and salsa dancing.

Careers at Mentrum

Arkin is an organization specializing in psychiatry and addiction treatment. Arkin treats approximately 35,000 clients with over 4,200 staff members at locations in Amsterdam, Utrecht and the surrounding area, Amersfoort, Dordrecht, and Gorinchem. Arkin also serves as a training institute and conducts scientific research.

Mentrum is one of Arkin’s brands and provides clinical and outpatient intensive care for adults with severe psychiatric disorders (SPD), whether or not these are combined with substance use disorders and/or a mild intellectual disability (MID). Mentrum’s treatment is provided by fourteen certified, outpatient FACT teams. In addition, Mentrum also consists of two VIP teams, four recovery clinics, two inpatient clinics, and a center of expertise in the field of LVB.

We explicitly work from a recovery-oriented perspective. From a medical standpoint, the focus is on reducing symptoms and complaints. From the client’s perspective, it involves unique personal processes in which clients try to get back on track, regain control, and give their lives new meaning and direction. In doing so, we focus on the client’s capabilities while respecting their limitations. “Expertise through collaboration” is our guiding principle. This means working together with our clients, their loved ones, and their care providers.

Contact Information

If you’re an enthusiastic manager who wants to work in and with dynamic teams, we invite you to apply. For more information, please contact Whitney Heiliger, Corporate Recruiter, at 06 – 11 72 18 69. She’s ready to tell you more and answer any questions you may have.

The interviews will take place in the third week of 2025. An assessment may be part of the process.

This position is open to both internal and external applicants. In the event of equal qualifications, internal candidates will be given priority. You may apply as long as the job posting remains online. Once we have welcomed a new colleague, the position will be closed.We prefer to recruit new colleagues ourselves, as we find that approach more personal. Therefore, recruitment agencies are not welcome.