Operations Manager, Amsterdam-Amstelland Safety and Care Action Center

The position

As an Operations Manager, you will be part of the AcVZ management team and will work

In your role as a member of the Management Team, you will work closely with the Head and Deputy Head of AcVZ. The

MT AcVZ has identified strategic pillars, including a number of specific ones

focused on business operations. You are responsible for the strategic

the direction and organization of business operations and advises the AcVZ Management Team on

operational and organizational tasks. For the head, deputy head of AcVZ, and

For the other managers, you serve as a sounding board and a strong sparring partner. The

The role of operations manager is new and forms part of the

the AcVZ’s organizational development initiative, which was launched last year.

As Operations Manager, you will be responsible for overseeing the

operations team, consisting of 11 employees. In addition to the

secretarial staff (including the secretariat coordinator) as well

specialists in business operations. You will bring the employees from your

position the team and demonstrate coaching and collaborative leadership, in which you

pay attention to both the process and the content.

You have a clear strategic vision for business operations and

organizational development and focuses on this. You initiate and implement

strategic and tactical policies regarding business operations within the

applicable frameworks. In doing so, you will maintain contact with operational departments

from the City of Amsterdam and the administrative offices of the network partners. Many

These matters are handled centrally by the municipality, but often a “translation” is needed

tailored to the specific activities involved in the various tasks of the

AcVZ.

According to their own reports, the managers of the AcVZ maintain contact with the

headquarters, management teams, departments, partnerships, and external

sources of funding. As an operations manager, you act as a strong

sparring partner and consistently strives for uniformity and comprehensiveness in the

operational processes within the AcVZ. If necessary, you will be responsible for

operational issues as the point of escalation to the city and stakeholders.

The AcVZ has various (one-time) funding sources, both from the

Municipalities in the Amstelland region as well as those under the national government. As an operations manager, you can

translate the complex financing flows into practical implementation within the

tasks of the AcVZ. In addition, you will be responsible for monitoring financial

manage cash flows and monitor the financial health of the AcVZ together with the

financial advisor.

Finally, you are responsible for optimally configuring

operational processes that align with the mission and strategic objectives

of the AcVZ, and in doing so monitors quality and risks, including

compliance. As an operations manager, you ensure that our operations

professional, future-proof, sustainable, and well-organized.

Here's what you do on an average day

• You will lead the team and ensure that

  pleasant work environment.

• You are committed to a healthy, future-proof,

  sustainable and structured business operations within the AcVZ: regarding staff,

  planning through to the financial overview, in consultation with the financial advisor.

• You present the annual plan to the team

  Manages operations and devises solutions and innovative improvements in the

  area of business operations.

• You advise the management team on strategic,

  financial and staffing/capacity issues and supports the Head of AcVZ

  and management with periodic reports and performance metrics.

• You will consult with the department’s HR advisor

  HR on addressing strategic HR issues.

• You will consult with the managers on matters such as the

  budgets, staffing, and procurement (grants).

• You will consult with the secretariat coordinator

  regarding the work and the organization’s support needs.

• You will discuss the

  Finance and staffing within the AcVZ.

• You review the prepared management reports

  with the head of AcVZ.

• You'll be working closely with the Learning and Development Coordinator

  regarding the details of the training program for the AcVZ.

This is where you get started

We want to be a good employer that ensures all colleagues feel

feel seen and valued. We value the differences among our colleagues, all of whom

Diversity leads to better results for our organization and our city.

Our goal is to have a workforce that reflects the

Amsterdam's workforce. So whoever you are, you're always welcome here

Welcome!

The Amsterdam-Amstelland Safety and Care Action Center is here to help

addressing complex issues at the intersection of safety, healthcare, and

well-being. We do this when people commit or threaten to commit crimes or cause disturbances

and if—in addition to support—healthcare, employment, housing, and education are needed

to prevent or break that cycle. As a network of formal and informal

We work with our partners on an equal footing, based on the understanding that

None of the partners can do it alone. Each draws on their own expertise and

core task. Under the terms of our agreement, we are permitted to share relevant information with one another

share.

We are also the region’s health and safety center. On behalf of the

Together with our partners, we coordinate people, topics, and collaboration within our organization

network. We bridge the gap between policy and practice. We do this through an integrated

person-centered approaches, with the goals of setting firm boundaries but also

offer hope for a better future. In addition, we develop policies,

initiatives and programs addressing administrative priorities. We also focus on

new challenges in society that call for a network-based solution

questions.

We are a regional partnership of dozens of organizations, ranging from

from the police to child welfare services, from probation services to mental health care and public health services.

Decisions are made by the Safety and Care Steering Committee, which includes all

whose partners are represented and whose mayor of Amsterdam

is the chairperson. We have over 140 employees from various organizations:

the City of Amsterdam, the Amstelland municipalities, the police, the Public Prosecution Service, JBRA, etc. The

The majority of employees work for the Public Order Division and

The Amsterdam Municipal Police, while others have been seconded from one of

the partners. The AcVZ is administratively housed within the Public

Public Order and Safety (OOV) of the City of Amsterdam.

What you bring

For the position of Operations Manager at the Safety and Care Action Center

In Amsterdam-Amstelland (AcVZ), you have access to:

• A completed bachelor's or master's degree (from a university of applied sciences)

  or Wed);

• At least 3 years of demonstrable relevant

  work experience as a manager of a diverse team

  within a political-administrative context or the quasi-governmental sector;

• Demonstrable extensive experience with and knowledge of

  business operations, including HR issues, change management, and/or

  organizational development and finance (whether or not combined with expertise in

  experience with the municipal planning and control cycle (P&C cycle).

  Please explain this in your cover letter.

You should have the following skills:

• Direction

  provide:

  You can provide guidance on strategic business management issues

  for the AcVZ. You translate strategic goals into concrete directions and plans

  and tasks for your team. You know where you want to go and outline a

  a clear direction. You are decisive when necessary, but also allow room for

  build together. You focus on both content and people, while maintaining a balance between

  autonomy and shared results.

• Includes

  thinking and acting:

  As a manager, you think and act inclusively. You see the

  value of a work environment with people who are different. You create a

  a socially safe environment, while ensuring the well-being of employees and

  equality in the workplace. You are culturally and religiously sensitive,

  approachable and empathetic. You are reliable and inspire confidence. You see the

  employee talents and encourages and manages on the basis of equality

  talent development.

• Collaboration:

  You believe in the power of collaboration. You involve others early on and listen

  is proactive and makes decisions in consultation with others. You don’t manage in a top-down manner, but work

  based on trust, ownership, and shared responsibility. You

  You’re tough on the content but gentle on the relationship.

• Results-oriented:

  You can easily switch between strategic thinking and operational action. You

  monitors progress, sets priorities and clear goals, and ensures that

  a solid foundation in business operations. At the same time, you are attentive to vitality,

  inclusion and social safety: you ensure that people can work from

  trust and enjoyment.

• Renewal

  encourage:

  you can quickly adapt to a changing environment and

  changing circumstances and adapt accordingly. You can navigate change processes

  lead and manage, organize, and boldly drive innovation. You

  challenges, asks questions, and encourages others to learn, experiment,

  to improvise and take ownership. You encourage development in the

  team and are always on the move yourself.

What we offer you

As an Operations Manager, you will join our team for 32–36 hours per week and will be able to

can expect the following terms of employment.

• A gross monthly salary of at least €5,885 and

  up to €7,740 (scale 13, as of January 1, 2026) based on a 36-hour workweek.

  The exact salary will be determined based on your education, knowledge, and experience

  entails.

• A fixed-term employment contract for

  a one-year term with the option to renew, if you are currently still

  do not have an employment contract with the City of Amsterdam, or have only a temporary one.

• If you already have an employment contract for

  If you have a permanent contract with the City of Amsterdam, you will retain it and you will

  transferred.

• Opportunities for professional development and training. The

  The Amsterdam School, the training center of the City of Amsterdam, offers

  various training programs, professional development tracks, and on-the-job coaching,

  so you can keep challenging yourself.

• An individual choice budget (ICB) of 17.05% of

  your salary, which you can use, for example, to build up additional retirement savings or

  additional days off.

• A pension plan through ABP, the pension fund

  for government and education. We pay 70% of your pension contribution.

• A travel allowance of €0.10 per

  kilometer for travel by car, €0.15 per kilometer for travel by

  bicycle and €0.23 per kilometer for travel by public transportation. This applies up to 45

  kilometers one-way commute and for the number of days you are at

  office works.

• For days you work from home, you will receive a

  A work-from-home allowance of €3.25 net per workday that you work from home.

• A monthly contribution to the

  health insurance.

• Hybrid work: In this role, you can work partly

  working from home and partly in the office. We provide (home) office equipment to help you

  to create a safe and healthy workplace.

• A cell phone and a laptop.

Want to know more about our employment terms and conditions? Check out theAmsterdam Municipal Personnel Regulations(PGA).

Apply for this job

If this job opening interests you, please submit your application by January 14, 2026, via the

application form on the website. In your response, we see

Please:

• We look forward to receiving your resume and cover letter. In

  In your cover letter, we’d like you to address the following question, among others: “What

  Do you see opportunities to contribute to the success of our organization through our business operations?

  the AcVZ network organization, and what competencies, skills, and knowledge you bring

  “Will you join us in seizing these opportunities?” Your answer will be taken into account during the

  selection process.

• The selection process begins immediately after the

  application deadline and consists of several rounds of selection.

• Do your resume and cover letter align with the

  If you meet the job requirements, we’d love to invite you for an interview.

• The interviews will take place in person at our

  office location at 6 Wibautstraat in Amsterdam.

• This job opening is being posted internally and

  externally. Employees of the City of Amsterdam have priority in the

  procedure.

• We ask every colleague who joins our team

  we have a recent Certificate of Good Conduct (VOG-P).

• Obtaining references is part of the

  procedure.

• Unsolicited solicitation by recruitment agencies

  We do not appreciate this, and it may result in exclusion from our other

  recruitment campaigns. This also includes agencies sending unsolicited resumes to our

  We consider these applicants to be unsolicited. We will not review these resumes.

Do you have any questions about this job opening?

For more information about the position, please contact Merel Baracs, Deputy Head of the Safety Action Center and

Contact Zorg at m.baracs@amsterdam.nl or call

06-22845375. For questions about the application process, please contact Daniyal Oppier.

via d.oppier@amsterdam.nl.