Chain Manager for Collections and Payment Transactions

That's why you're taking on this challenge

• The Collection and Payment Transactions chain is closely intertwined with all processes and other chains within the Tax and Customs Administration, the Benefits Division, and the 35 regional tax offices.
  
• Your sector is characterized by broad social issues, such as debt problems and the consequences of the benefits scandal.
  
• The work of your organization has a direct and significant impact on society. For example, the deferral of tax payments for business owners during the COVID-19 pandemic.
  
• The supply chain also has an international dimension.
  
• You will be responsible for coordinating strategic consultations with numerous external stakeholders and partners, including clients such as the Ministry of Social Affairs and Employment (SZW) and the Employee Insurance Agency (UWV). Additionally, due to legal provisions under the Civil Code, there is a connection with the Ministry of Justice and Security. You will also be in contact with the CJIB, Schuldenlab, municipalities, the CAK, the DGFZ, the Central Government Audit Service, and the Court of Audit.
  
• There are several interesting improvement initiatives on the agenda, including those related to IT, services, legislation, and policy.
  

Your assignment

As a supply chain manager, you will guide the collection process and payment transactions at the Tax and Customs Administration, with implications for citizens, businesses, the organization itself, and other government agencies. You are responsible for the day-to-day management and coordination of the chain across departments and divisions, and thus for the organization and operation of the I&B chain, which is characterized by multiple clients and stakeholders and a large and complex set of issues and scope, all of which are influenced by national and international changes. You do this independently, across departments and divisions. You will develop and implement the vision, the annual plan, and strategic objectives, manage operations at the chain level, and monitor the project portfolio. You will also focus on the domain architecture and ensure the delivery of management information. Additionally, you will work to prevent serious production disruptions and—should they unexpectedly occur—resolve them or ensure they are resolved. Another key task for you is the modernization of information provision and the transition of our IT landscape.

[1] "This is a position with an indicative pay grade of 16. The final job description and classification for this position will be announced later this year."

All of this requires effective collaboration, mutual trust, and dialogue—both within your organization, which involves frequent coordination with directors and others, and with external parties. As a result, you will quickly build a broad network. Through your advice, you provide guidance to senior civil servants, political leaders, and administrators. You also maintain communication regarding the strategic direction. In doing so, you bridge conflicting interests, negotiate, and establish partnerships. You coordinate processes with other units within the Tax and Customs Administration, Benefits, and Customs, ensuring continuity, innovation, and improvement.

You organize decision-making processes for complex issues in a pleasant, inviting, and clear manner. You work with line management to determine what input is needed to move a solution forward. To do this, you delve into the processes, the associated information systems, and the structure, operations, and management of the supply chain.

As a supply chain manager, you will receive support from the supply chain team, which consists of specialists across the organization. You will be part of the management team within the Central Administrative Processes division. The general director of this department is the chain chair of Collection and Payment Transactions, to whom you report. You are also a member of the group portfolio board. In that role, you advise the Tax and Customs Administration’s management on cross-chain issues.

What are you bringing?

As a skilled communicator, you can navigate the complex dynamics of the political and administrative leadership, as well as various departments, stakeholders, and professionals, with confidence—even without direct line responsibility. In doing so, you create your own room to maneuver and take the initiative. You don’t need to possess all the necessary knowledge yourself; instead, you make smart use of the expertise available in your environment and network. You approach people with ease and make yourself accessible to others.

You also have:

• Academic level of work and thinking. A background in law, business economics, taxation, business administration, or public administration—possibly combined with IT knowledge—is advantageous given the nature of the work.
  
• Understanding of large, politically driven implementing organizations, particularly with regard to strategic policy, objectives, and vision.
  
• Extensive experience in (managing) complex projects, program portfolios, and/or managing organizations or processes of a politically, administratively, or socially sensitive nature.
  
• Experience in addressing debt issues and/or collection processes, coordinating the chain of services, and providing information.
  

What do we offer?

• An immediate permanent contract as a supply chain manager at pay grade 16 (indicative). [1]
  
• A gross monthly salary of up to €8,898. In addition, you will receive 16.37% of your salary as an individual choice budget (ICB). This includes 8% vacation pay. With the ICB, you can make the choices that suit you best and customize part of your employment benefits yourself.
  
• The opportunity to contribute at a strategic level to current and significant societal challenges.
  
• Comprehensive training and a thorough onboarding program.
  
• Flexible working hours.
  
• Study benefits, (paid) parental leave, a good pension, and other employee benefits.
  

For more information about the comprehensive benefits package, please refer to the Central Government Collective Bargaining Agreement.

[1] "This is a position with an indicative pay grade of 16. The final job description and classification for this position will be announced later this year."

Talent as a foundation, diversity as a strength

We want everyone to feel at home at the Ministry of Finance and to be able to reach their full potential. Because working together to ensure a financially sound Netherlands is what we stand for. We do this by drawing on a variety of perspectives, backgrounds, and insights, because we believe this enhances our collective thinking. Everyone is welcome. With your unique contribution, we can better respond to the needs of our society.

Retail chains and the Internal Revenue Service

At the Tax and Customs Administration, we work together in chains to carry out tasks and achieve objectives that extend beyond the scope of a single directorate or organizational unit. There are thirteen chains, each of which has a chain chair. This chair is assisted by a chain manager. The chain chair for Collection and Payment Transactions is the managing director of the Central Administrative Processes Directorate.

A chain is a partnership between units of the Tax and Customs Administration: primary process directorates, group directorates, corporate services, and/or shared service organizations (SSOs) that, in addition to their own objectives, pursue one or more jointly agreed (or politically mandated) objectives. These chain partners are independent, but they also depend on one another when it comes to achieving those common objectives. Chain management complements line management and aims to optimize collaboration focused on the shared Tax and Customs Administration goals of the various line directorates.

Within the Collection & Payment Transactions chain, we work together to create a modern, robust, and well-equipped collection and payment process. This ensures that as many citizens and businesses as possible fulfill their obligations voluntarily and easily. It also enables employees to perform their work professionally. In this way, we contribute to a financially sound Netherlands and a competitive and secure European Union.

We stand for:

• Transparency toward citizens.
  
• Effective coordination among the various collection agencies.
  
• Flexibility for customization where needed.
  
• Preventing unnecessary increases in debt.
  

We are committed to preventing problematic debt and supporting citizens in debt. We do this through effective collaboration with local governments.

The CAP Management Board
CAP is one of the operational management boards (chain partners) and is responsible for the smooth and error-free receipt, processing, and transmission of (tax) data from and to citizens and businesses by providing (tax) products and data services. CAP is also responsible for the payment function and the management of the Tax and Customs Administration’s mass production processes (coordinating role for mass processing and control). Our mission is “making mass processing personal.”

To ensure this is carried out effectively, CAP is responsible for comprehensive production planning and production control across the entire Tax and Customs Administration.

Strategic objectives:

• Contribute to modernizing interactions with citizens and businesses.
  
• Ensuring high-quality data in primary systems to support information-driven oversight and collection, and to improve management, accountability, and impact assessment.
  
• Strengthening large-scale processes for collecting and making reliable data available to citizens, businesses, and partners.
  
• Maximum automation in an optimal IT environment.
  

CAP consists of approximately 3,500 FTEs and is led by a general director, three directors for the Taxation, Collection, and Data clusters, one interim director/designated director of Transaction Services and Programs, and 17 department heads. The department heads are responsible for the processes assigned to them and are assisted by team leaders, chain coordinators, subject matter group coordinators, technical points of contact, functional administrators and service managers, process coordinators, and process analysts. The department heads manage the team leaders at 18 locations across the country.

The Ministry of Finance: Working Together for a Financially Healthy Netherlands
The work of the Ministry of Finance is about more than just numbers and money. It’s about people like you and me—people with expectations, concerns, questions, dreams, and plans. For example, we all count on funding for quality healthcare and education. On clarity regarding tax rates and on reliable banks and insurers, both in the Netherlands and abroad. And we all count on clarity regarding export regulations and what we are and aren’t allowed to bring back from our vacation destinations.
The Ministry of Finance listens to what is happening in today’s society and pays attention to how the people of the Netherlands view their future. With that knowledge and those insights, we work together with other ministries and within our international network to forge the right connections and move the Netherlands forward. We ensure that the Netherlands and our economy are ready for the ever-faster-changing world of tomorrow. On all fronts. That doesn’t happen on its own. And of course, it also requires funding. Citizens and businesses raise that money through taxes, and the government allocates it to matters we as a society consider important. To do so, choices must be made and action taken when necessary. To keep our country financially healthy, our economy must remain in balance while also having room to grow.
Together, we ensure that there are opportunities for prosperity and growth for everyone in the Netherlands—today, tomorrow, and beyond. Together, we work toward a financially healthy Netherlands. Our core values—integrity, expertise, clarity, courage, and collaboration—guide our behavior and provide us with a common language, enabling us to openly discuss among ourselves what we do and how we do it.

The ministry’s senior management consists of the Secretary-General (SG), the Deputy Secretary-General, the Treasurer-General, the Director-General (DG) for Tax Affairs, the DG for the National Budget, the DG for the Tax Administration, the DG for Benefits, the DG for Customs, and the Director of Financial and Economic Affairs (FEZ).

Learn more about the Department of the Treasury: https://www.rijksoverheid.nl/ministeries/ministerie-van-financien/organisatie

Directorate-General for Tax Administration (DGBD)
The Tax Administration makes it as easy as possible for citizens and businesses to fulfill their obligations and exercise their rights by providing appropriate services and carrying out large-scale processes accurately and in a timely manner. The Tax and Customs Administration exercises adequate oversight and, where necessary, enforces compliance through administrative or criminal law. The Tax and Customs Administration is undergoing significant development and currently employs over 28,000 people.

The Tax and Customs Administration is facing a major transformation to better meet the expectations of our stakeholders. Central to this transformation are strengthening our effectiveness, fostering an open and safe work environment, and further improving our services to citizens and businesses. Through these efforts, we aim to continue building a Tax and Customs Administration that citizens and businesses trust and that our employees are proud of.

Learn more about the Tax and Customs Administration:https://www.belastingdienst.nl/wps/wcm/connect/nl/home/home.

Applying for a job and the application process

Interested in this position? Please email your resume and cover letter tovacatures-md@minfin.nl. Be sure to include the job reference number DGBD/CAP-2209 PD/TD.

A selection assessment may be part of the process. We may also ask for references.

More information

About the job opening

Jan Melsen, Managing Director of Central Administrative Processes
06 – 18 60 41 27

For information about the application process, please contact
Saskia Braakman, MD Advisor.
06 – 50 15 87 08