Hospitality Manager

Job Description

As Hospitality Manager, you embody hospitality toward visitors and serve as a role model for your colleagues. You contribute to the development and implementation of Teylers Museum’s hospitality policy, guided by its mission, brand identity, and brand values. In addition, you will lead the hospitality team and coordinate with other colleagues on the floor and in the back office. You will serve as the coordinator of the (online) cash register and ticketing system. In the entrance area and throughout the museum, you will ensure a welcoming and smooth flow of operations.

Work

You will be working at a casual organization, in the Public Affairs department. Your main responsibilities will include:

- (Contribute to) developing and implementing hospitality policies:

• You ensure that the museum’s warm welcome is evident to all visitors and that your team and other colleagues on the floor convey this spirit with enthusiasm.

- Managing the cashiers and customer service staff on the hospitality team:

• You motivate your team and resolve any issues that arise. You not only handle scheduling, ensure continuity, and maintain quality standards, but also make sure everyone feels valued and heard.

- Coordination with the security team and the back office.

- Coordinator for the ticket office, online ticketing, and the audio/multimedia tours.

- You will work shifts at the cash register/entrance as needed, for example, to cover for staff during breaks or in case of illness.

- Participation in projects:

• You will be part of various project teams and play a key role in preparing a warm welcome for visitors to the blockbuster exhibition on Michelangelo in the fall of 2025.

What do we offer?

A vibrant workplace in the heart of Haarlem. A position for 32–36 hours per week, with competitive terms of employment in accordance with the Museum Collective Bargaining Agreement. The position is classified in pay grade 9, with a gross monthly salary ranging from €3,346 to €4,348 based on a full-time (36-hour) workweek. You will initially receive a one-year employment contract. 

Profile

• You have at least 3–5 years of experience in a similar role, preferably in a cultural setting.
• You have at least a college-level education and way of thinking.
• You enjoy motivating and coaching others.
• You remain calm, even in stressful situations, and have strong problem-solving skills.
• You combine the big picture with the details, and have an eye for people, museum objects, and the building itself.
• You are hospitable, service-oriented, professional, and a team player.
• You are a team player with strong communication and organizational skills.
• You have a hands-on approach.
• You are willing to work not only on weekdays but also regularly on Saturdays, Sundays, or holidays.

Comment

We welcome a wide variety of visitors to the Netherlands’ oldest museum for diverse exhibitions and activities. Are you the Hospitality Manager who will take the lead in welcoming them in a hospitable manner? Please send your resume and a cover letter in which you reflect on the following questions:

• Briefly describe the hospitality policy you developed and/or implemented for another organization. How successful was it? And what would you do differently next time?
• Briefly describe how you have previously managed to prevent a conflict situation.

Please send your application by January 26, 2025, to vacatures@teylersmuseum.nl, with the subject line “Hospitality Manager.” The first round of interviews will take place during the week of February 3, 2025. For more information about the position, please contact the Head of Public Affairs, Linda Mol: 06-18579812 or lmol@teylersmuseum.nl. 

Teylers Museum is committed to providing equal opportunities for everyone and to being an open organization where people feel comfortable and safe. We strongly encourage anyone who can contribute to this mission to get in touch.