Duty Manager

Does this sound like you? If so, the following position might be just right for you: the Public Affairs department at De Nieuwe Kerk | H’ART Museum in Amsterdam is currently looking for a

Duty Manager

34 hours per week on a rotating schedule. This amounts to 4 days a week, including one weekend day. The start date will be determined by mutual agreement.

De Nieuwe Kerk | H’ART Museum aims to make culture accessible to a wide audience. We believe it is important that our workplace reflects the diversity of our society. We therefore invite everyone to apply, and when candidates are equally qualified, we give preference to those who help make our workplace more diverse and inclusive.

What you will be doing

Variety is therefore the norm for you and your fellow duty managers. Of course, there are certain regular elements in your daily routine. What are they?
The following:

• Together with your colleagues, you will manage the front-of-house staff at De Nieuwe Kerk | H’ART Museum.
  
• You ensure that visitors receive the best possible welcome. You ensure that all front-of-house staff are hospitable and visitor-focused, and you set an example in this regard.
  
• You will serve as the point of contact both on the floor and for external visitors, and you will be the face of De Nieuwe Kerk | H’ART Museum.
  
• You enjoy sharing your knowledge and skills, you solve problems right away, and you step in to help when needed.
  
• You will create and monitor the operational schedule. In addition, you will incorporate input from all departments regarding daily activities and events at both locations into the schedules.
  
• You ensure that the scripts are followed correctly and you create a balanced distribution of tasks for the front-of-house staff.
  
• In consultation with the Public Affairs Manager, you will develop protocols and procedures regarding public reception and safety.
  

Here's what we offer you

What’s in it for you? In addition to a spot in not one but two museums in our capital, you’ll get:

• a gross salary between €2,926 and €4,013 per month for a full-time contract (37.5 hours per week), determined based on knowledge and experience
  
• a shift differential of 200 euros gross per month
  
• a one-year contract with the possibility of extension if both parties are satisfied
  
• 25 days of annual leave under a full-time contract
  
• a commuting allowance if you live outside Amsterdam
  
• a flexible work arrangement that includes a work laptop and reimbursement for phone expenses when using a personal phoneor a loaned SIM card
• an attractive time-off-in-lieu arrangement for working on public holidays
  
• free admission to openings, exhibitions, and a diverse program
  
• a spot on a dynamic team with plenty of room for initiative and personal responsibility
  

Who are you?

This job and this place are a good fit for you—and vice versa—if you...

• have leadership qualities. For example, you’re good at organizing, motivating, and providing feedback.
  
• are available on a rotating schedule and on weekends.
  
• can be flexibly assigned to either of the two work locations: De Nieuwe Kerk and H’ART Museum.
  
• have good social and communication skills.
  
• any experience in the hospitality industry and/or events.
  
• are hospitable, customer-focused, and enthusiastic.
  
• have a service-oriented and solution-focused attitude.
  
• You are able to handle stress and stay alert, with an eye for detail and the ability to prioritize.
  
• you can express yourself clearly and articulately, both verbally and in writing.
  
• you hold a first-aid certification or are willing to obtain one.

About Us

The De Nieuwe Kerk and H’ART Museum Staff Foundation is a creative and growing organization that produces exhibitions at both the Nieuwe Kerk and H’ART Museum. We currently have a total of 49 colleagues, and the Public Affairs team consists of seven members. Together, the two venues host an average of five exhibitions per year, in collaboration with national and international partners.

Are you still interested after reading this job posting? If so, please send your contact information, a brief cover letter, and your resume to the HR department by July 21, 2025, with the subject line “Duty Manager DNKHM Job Opening,” via hr@nieuwekerk.nl. 

Applying for a Certificate of Good Conduct is part of the procedure.

Do you have any questions about this job opening? Please call Bert Saan or Myrthe Nauta, Duty Managers, at 020-6268168, or send your question by email to hr@nieuwekerk.nl.

We value a personal approach when looking for a new colleague, which is why we do not use recruitment agencies.