Cluster Manager, Service Bureau

Where will you be working?

Support for the biggest challenge of a person’s life. That’s what we stand for at CJG Rijnmond. Because parenting is a responsibility that can sometimes feel overwhelming. And anyone who has ever been a child knows that growing up isn’t always easy either.

We’re here for parents and caregivers who have questions. And for children and young people who could use a little support. We’re always there for them: during pregnancy, at the well-baby clinic, in the classroom and beyond, right up until they turn 18. A healthy and safe childhood for all children in Rotterdam-Rijnmond: that’s what we’re committed to every day.

Our organization is undergoing a period of renewal. We are in the midst of a broad transformation aimed at creating a more effective, agile, and smarter organization. These changes in structure, culture, and working methods are preparing us for the future. A structural change was recently implemented, introducing new roles, including that of cluster manager. As part of this new structure, we are recruiting three cluster managers for the Service Bureau, Customer & Services, and People & Organization clusters. As a cluster manager, you will join us at a time when direction, collaboration, and further development are taking shape together.

What will you be doing?

As Cluster Manager of the Service Bureau, you will report directly to the Board of Directors and be part of the executive team. You will lead approximately 35 employees across three teams: IT, Administration & Facilities, and Quality, Data & Control. 

The Service Bureau cluster is tasked with providing optimal support and assistance to the Youth & Family division and the Board of Directors, enabling the organization to fulfill its social mission in a sustainable manner. The cluster provides reliable and efficient support in the areas of IT, administration, quality, data and information management, control, and security. In doing so, it ensures data protection and the ethical use of data. By continuously improving and innovating processes, the Service Bureau makes a significant contribution to a smart, agile organization with consistent, high-quality service delivery.

You:

• contributes to the development of strategic (organizational) policy and translates this into a clear direction and (multi-)year plans for the cluster;
• serve as a strong sparring partner and advisor to the Board of Directors and senior management;
• provides direct or indirect leadership, ensures effective organization, collaboration, and communication within the cluster, and 
• is responsible for PIOFACH tasks within the cluster as part of an integrated management approach;
• focuses on quality, customer-centricity, and a seamless customer journey, and is ultimately responsible for ensuring these goals are achieved;
• leads the cluster through the organization-wide transformation and strengthens collaboration with other clusters and the Youth & Family division;
• monitors budgets and staffing levels and is responsible for managing strategic risks;
• represents the cluster on the executive team and in strategic meetings;
• initiates and implements improvements in operations, service delivery, and processes;
• You are the client for projects and programs that contribute to our strategic direction;
• You will work closely with the group controller, who holds an independent position and reports directly to the board. 

What are you bringing?

• You have a proven university-level work and thinking ability and a completed academic degree.
• You have extensive experience (at least 5 years) as a manager in complex organizations with a similar span of control, preferably in change management initiatives.
• You have knowledge of business administration, processes, and systems, as well as financial acumen to make decisions based on data.
• You excel at strategic thinking and know how to translate that into concrete plans and results.
• You focus on quality and continuous improvement, and manage risks.
• You communicate clearly, bring people together, and know how to build support at all levels.
• As an organization, we strive for greater diversity and inclusion, and this is clearly reflected in our goal for the composition of our management and executive teams.

What do we offer?

• A new strategic management position reporting directly to the Board of Directors.
• The opportunity to help shape the transformation of CJG Rijnmond and further professionalize the organization.
• A gross monthly salary between €5,962 and €8,367 based on full-time employment, classified in pay scale FWG 70 under the VVT collective bargaining agreement.
• A fixed year-end bonus and a good pension plan.
• Plenty of room for initiative, professional growth, and leadership.
• A good work-life balance.
• The equipment you need to do your job well, such as a laptop and a smartphone.

Your comment

Would you like to dedicate yourself to the parents and children in our region and help build a future-proof CJG Rijnmond? We’d love to hear from you. Please send us your application by April 30, 2026. A short video message via WhatsApp (up to 1 minute long) would be a nice addition. Part of the selection process is an assessment.That assessment will take place between the^firstand^secondrounds of interviews. 

Thefirst round of interviewswill take place on May 4, 6, and 7.

Theassessmentsare scheduled for May 11, 12, 18, and 19. 

Thesecond roundof interviews will take place on May 26 and 27.

Would you like more information? Please contactCynthia Piqué (board member).You can scheduleaphone call with her through Esther van den Herik, Secretary of the Board and Executive Secretariat, at 06-24812380orcjgbestuur@cjgrijnmond.nl