Customer & Service Cluster Manager

Where will you be working?

Support for the biggest challenge of a person’s life. That’s what we stand for at CJG Rijnmond. Because parenting is a responsibility that can sometimes feel overwhelming. And anyone who has ever been a child knows: growing up isn’t always easy either. We’re here for parents and caregivers who have questions. And for the children and young people who could use a little support. We’re always close by: during pregnancy, at the well-baby clinic, in the classroom and beyond, until they turn 18.
A healthy and safe childhood for all children in Rotterdam-Rijnmond: that’s what we’re committed to every day. Our organization is in a phase of renewal. We are in the midst of a broad transformation in which we are working to become a more effective, agile, and smarter organization. The changes in structure, culture, and working methods are preparing us for the future. A structural change was recently implemented, introducing new roles, including that of cluster manager. As part of this new structure, we are recruiting three cluster managers for the Service Bureau, Client & Services, and People & Organization clusters. As a cluster manager, you will join us at a time when direction, collaboration, and further development are taking shape together.

What will you be doing?

As Customer & Service Cluster Manager, you will lead a cluster that is crucial to the quality of our services. You will report to the CEO, serve as a member of the executive team, and directly supervise approximately 9 employees and 2 team leaders, as well as indirectly oversee approximately 50 professionals within the Account Management, Service & Contact, Communications, and Expertise teams.

The Customer & Services cluster focuses on sustainably improving services for parents, children, and stakeholders. At its core is a customer- and stakeholder-focused approach, supported by clear communication, advice, and information provision. The cluster analyzes customer expectations and societal trends, develops strategies and policies that align with these, and focuses on customer satisfaction, positioning, and quality. Through account management, a strong customer contact center, the professional expertise of staff members (doctors and nurses) throughout the customer journey, and consistent communication, the cluster aligns external needs with the strategic goals of CJG Rijnmond and contributes to future-oriented, cohesive service delivery.

You:

• contributes to the development of strategic (organizational) policy and translates this into a clear direction and multi-year plans for the cluster;
• serve as a strong sparring partner and advisor to the Board of Directors and senior management;
• provides direct or indirect leadership and ensures effective organization, collaboration, and communication within the cluster; 
• is responsible for PIOFACH tasks within the cluster as part of an integrated management approach;
• focuses on quality, customer-centricity, and a seamless customer journey, and is ultimately responsible for ensuring these goals are achieved;
• leads the cluster through the organization-wide transformation and strengthens collaboration with other clusters and the Youth & Family division;
• builds strong external relationships with municipalities, schools, healthcare partners, and other stakeholders;
• monitors budgets and staffing levels and is responsible for managing strategic risks;
• represents the cluster on the executive team and in strategic meetings;
• initiates and implements improvements in operations, service delivery, and processes;
• You are the client for projects and programs that contribute to our strategic direction.

What are you bringing?

• You have a proven university-level work and thinking ability and a completed academic degree.
• You have extensive experience (at least 5 years) as a manager in complex organizations with a similar span of control, preferably in change management initiatives.
• You have knowledge of business administration, processes, and systems, as well as financial acumen to make decisions based on data.
• You excel at strategic thinking and tactical execution, and you know how to translate policy into concrete plans.
• You communicate clearly, bring people together, and build support both within and outside the organization.
• You share CJG Rijnmond’s commitment to its social mission and know how to coach teams to achieve results and professionalism.
• As an organization, we strive for greater diversity and inclusion, and this is clearly reflected in our goal for the composition of our management and executive teams.

What do we offer?

• A key role in a rapidly evolving organization, where you will report directly to the Board of Directors.
• A challenging, strategic management role in which you can make a real difference in the future of youth healthcare.
• A gross monthly salary between €5,692 and €8,367 based on full-time employment, classified in pay scale FWG 70 under the VVT collective bargaining agreement.
• A fixed year-end bonus and a good pension plan.
• Plenty of opportunities for growth, such as through coaching and participation in strategic projects.
• A work environment where connection, craftsmanship, responsibility, and progress are central.
• Flexibility and a good work-life balance.
• All the tools you need to do your job well, such as a laptop and a smartphone.

Your comment

Would you like to dedicate yourself to the parents and children in our region and help build a future-proof CJG Rijnmond? We’d love to hear from you. Please send us your application by April 30, 2026. A short video message via WhatsApp (up to 1 minute long) would be a nice addition. Part of the selection process is an assessment. That assessment will take place between the first and second rounds of interviews. 

Thefirst roundof interviews will take place on May 4, 6, and 7.

Theassessmentsare scheduled for May 11, 12, 18, and 19. 

Thesecond roundof interviews will take place on May 26 and 27.

Would you like more information? Please contact Cynthia Piqué (board member). You can schedule a phone call with her through Esther van den Herik, secretary of the Board and Executive Secretariat, at 06-24812380 orcjgbestuur@cjgrijnmond.nl