Department Manager, On-Street Parking

The position

As the Street Parking Department Manager, you will provide inspiring and supportive leadership to a team of approximately 30 employees. This team consists of professionals and specialists who are experts in their fields. Are you a leader who can connect with the team, serve as a sounding board, and analyze and present strategic decisions regarding organizational structure, administrative decisions, and finances based on your expertise?

The On-Street Parking Department implements the parking policy developed in collaboration with the Traffic & Public Space Division. The department includes parking advisors, contract and supply chain managers, and legal staff. The staff provide advice on parking policy and assist residents and city districts with complaints, questions, and objections. They also ensure that regulations remain enforceable and that our operations focus on the efficient and effective use of our financial resources.

The department also has a number of projects that require extra effort on its part. For example, in 2024, 2025, and 2026, the paid parking zone in Amsterdam will be expanded by 40%. This places significant demands on the department, and the organization must be prepared for this.

Digitization is key to providing innovative and cost-effective services. We currently have a project that will require significant attention for about another 1.5 years, both in terms of development and establishing effective management practices.

The workload is heavy, a lot is expected of the staff, and the financial constraints are tight. It is therefore important to identify priorities and bottlenecks early on so that the team can successfully complete its tasks. This requires you, as the department manager, to oversee the department’s administrative and financial direction. You must also maintain a balance in the workload and, where necessary, make decisions or submit them for (administrative) approval.

Here's what you do on an average day

● You will discuss the results with the director of the company that handles tax-related parking enforcement for Parkeren. Based on the monthly report, you will discuss what is going well and where additional attention is needed.

● You will participate in the parking management meeting and report back on the decisions and actions taken to the department during the weekly kick-off meeting.

● You will consult with the project manager for the area expansion regarding the various scenarios for the implementation phases and discuss the implications for the organization, the costs, and the feasibility.

● You are discussing with a colleague a complaint that was submitted through the ombudsman and for which the regulations do not seem to offer a solution.

● You discuss the workload with an employee because they’ve indicated that it’s too much. Together, you determine what’s most important and balance the workload.

● You review the monthly report with the financial advisor. Based on the insights gained, you make adjustments as needed to ensure you stay within your financial limits.

● You take the time to reflect on what it will take to make the department future-proof and keep it that way.

This is where you get started

We strive to be a great employer that ensures all our colleagues feel seen and valued. We embrace the differences among our colleagues; these differences lead to better results for both our organization and our city. We aim to build a workforce that reflects Amsterdam’s diverse population. So, whoever you are, you’re more than welcome here!

The Parking Department consists of the On-Street Parking, Bicycle & Garage, and Analysis, Advice, and Support divisions. You will be working in the On-Street Parking division, which is primarily responsible for parking enforcement in the city. With a team of 22 permanent and approximately 6 external employees and an annual budget of 57 million euros, we are responsible for an annual revenue of 350 million euros. What characterizes us as a department? Helpfulness and collegiality. We are always willing to help one another, involve each other in issues, and believe it is important to share knowledge.

Parking is a politically sensitive issue in our city and has a significant social impact. Almost everyone has dealt with it or will deal with it at some point and has an opinion on the matter: too few parking spaces, excessive rates, an unjustified parking fine, or a parking permit that isn’t granted. That is why parking receives a lot of attention in the media and in politics. Discussing parking issues in the city council often leads to debates and proposals. Working at Parking means working in a dynamic and challenging environment!

The world around us is changing rapidly, and Parking must adapt to these changes. We are leveraging new technologies and smart ways to utilize data. We do this in collaboration with various partners, both within and outside the organization. These include the Taxation, Public Space Supervision and Enforcement, Traffic and Public Space, and Services departments, as well as external partners such as SPHV and P1.

What you bring

For this position as Street Parking Department Manager, you must have:

● University-level work and thinking skills; at least a completed associate’s degree;

● At least five years of management experience at a municipality or (government) organization, during which you have gained experience in a complex environment coordinating between different policy areas, network partners, and administrators;

● Strong analytical skills; you have, among other things, proven experience in getting to the root of complex problems and identifying potential solutions.

● At least three years of experience in the operational optimization of processes and/or organizational structures to ensure the efficient and effective allocation of personnel and resources.

You should have the following skills:

● Vision: Has the ability to view issues within a broader context; is capable of conceptual and strategic thinking with a long-term perspective.

● Environmental awareness: Demonstrates a solid understanding of professional, organizational, social, and political developments, as well as other environmental factors, and knows how to effectively apply this knowledge to their own role or organization.

● Collaboration: Makes a constructive contribution to a shared outcome, particularly to the atmosphere and relationships within the group or team.

● Coaching: Provides guidance to employees in the performance of their duties and encourages their personal development.

● Focus on results: Using specific goals as a starting point for one’s own behavior and sticking to them until the goal is achieved.

● Responsibility: Takes ownership of their own actions and/or those of others and accepts the consequences.

What we offer you

As a Street Parking Department Manager, you will join our team for 32–36 hours per week and can expect the following terms of employment.

● A gross monthly salary ranging from €5,892 to €8,023 (pay grade 14) based on a 36-hour workweek. The exact salary will be determined based on your education, knowledge, and experience.

● A one-year employment contract, with the possibility of a permanent contract thereafter if you do not currently have an employment contract with the City of Amsterdam, or if you have only a temporary one.

● If you already have a permanent employment contract with the City of Amsterdam, you will retain it and be transferred.

● Development and training opportunities. Our in-house training center, the Amsterdam School, offers a variety of training courses, development programs, and on-the-job coaching to help you continue to challenge yourself.

● An individual choice budget (ICB) equal to 17.05% of your salary, which you can use for purposes such as additional pension contributions or extra days off.

● A pension plan with ABP, the pension fund for the public sector and education.

● A travel allowance of €0.10 per kilometer for travel by car, €0.15 per kilometer for travel by bicycle, and €0.21 per kilometer for travel by public transportation. This applies to a one-way commute of up to 45 kilometers and for the number of days you work in the office.

● For days you work from home, you will receive a work-from-home allowance of €3 net per workday.

● A monthly contribution toward health insurance.

Want to know more about our employment terms and conditions? Check out the Amsterdam Municipal Personnel Regulations (PGA).

Apply for this job

● If this job opening interests you, please submit your application by September 15 at the latest using the “Apply Now” button.

● Please submit a cover letter explaining, in no more than one A4 page, why your work experience and skills are a good fit for this position. Your cover letter will be taken into consideration during the selection process

● The selection process begins immediately after the application deadline and consists of at least three rounds of selection: an initial review of resumes and cover letters, followed by two interviews with a selection and/or advisory committee.

● If your resume meets the job requirements, we’d be happy to invite you for an interview.

● The interviews will take place in person at our office located at Daniel Goedkoopstraat 7 in Amsterdam.

● We require a recent Certificate of Good Conduct (VOG) from every colleague who joins our team.

We do not appreciate unsolicited solicitation from recruitment agencies, and such actions may result in exclusion from our other recruitment initiatives. We also consider the unsolicited submission of resumes by agencies to our employees to be solicitation. We will not review these resumes.

Do you have any questions about this job opening?

For questions about the position, please contact Martje Hoofs, F&G Department Manager, at M.Hoofs@amsterdam.nl or call 06-22005307. For questions about the application process, please contact Melanie Nooij at m.nooij@amsterdam.nl.