IT Service Desk Representative
As an IT Service Desk Agent, you are the first point of contact for your colleagues. You are responsible for receiving, logging, and resolving questions and incidents, or escalating them to the appropriate person.
The VO-Raad and PO-Raad share certain back-office tasks, such as IT. You will provide support to colleagues at both councils who work every day to advance the interests of primary and secondary education. They do this from our office in Utrecht or from a remote workstation.
As an ICT Service Desk Agent, you will be responsible for:
- Solving your colleagues' IT problems
- Setting up workstations
- Setting up laptops and smartphones
- Recording and processing (first- and second-line) tickets in our ticketing system
- Replacing software and peripherals
- Adapting new programs for users
If you're excited by a varied job with responsibility, then we're looking for you!
We ask
- A passion for IT, combined with analytical skills, attention to detail, and a solution-oriented mindset
- At least 1 year of experience as a service desk agent or in a similar role
- Excellent command of the Dutch language
- A completed vocational degree in ICT
- Good social and communication skills
- Knowledge and experience with Office 365
- Basic Knowledge of Microsoft Exchange
- Experience with workplace management
We offer
The opportunity to further your professional development and make a meaningful contribution to the advancement of secondary education. You will be working as part of a close-knit team. The VO-raad is offering a 0.8 FTE position with a salary in scale 8 of the CAO VO (minimum €2,683 and maximum €4,055 gross per month for full-time employment). In addition, you can count on an excellent pension (ABP), an end-of-year bonus of 8.33%, and 53 days of leave (including public holidays).
Initially, we are offering a temporary position, with the possibility of a permanent position.
Learn more and apply
If you are interested in this position, please email a brief cover letter and your resume tovacature@vo-raad.nlby December 8, 2023, specifying the position for which you are applying. The start date is negotiable, preferably as soon as possible. For further information about this position, please contactDavid Eslami, ICT Manager, or call 06 22 69 03 69.
