Service & Support Representative

What will you be doing?

As a Service & Support Representative, you’ll be part of the Service & Support department. The department consists of a team of nine colleagues. In this role, you’ll interact with visitors, making you the face of Carré. You will answer all questions from our visitors: at the box office, at the reception desk, by phone, by email, or via social media. Your workstation may be located at the “front” of the theater—for example, during box office hours—or at the “back” of the theater near our artists’ entrance. At both workstations, personally welcoming artists and visitors is therefore part of your responsibilities. For variety, you’ll also have office shifts so you can answer questions via email and phone. Finally, you may be assigned to work during performances. In short, no two weeks are the same for you.

You’ll work from your laptop. Using various software programs, you’ll handle inquiries via email and social media. You’ll also process requests through our ticketing system and CRM software. The call center is open in the afternoon, during which time you’ll answer the phone to assist our visitors. Together with your colleagues, you’ll ensure that we exceed all of our visitors’ high expectations. In this way, we ensure that every visitor enjoys a wonderful theater experience.

Requirements

• You enjoy helping visitors and are service-oriented.
• You prefer to work alongside colleagues in a friendly team.
• You are willing to work on varying days, including evenings and weekends.
• You speak and write Dutch.
• You live in or around Amsterdam.

Experience in the hospitality industry is a plus, but it’s certainly not a requirement. We’ll take the time to teach you everything you need to know.

What do we offer you?

• A dynamic workplace in our beautiful theater.
• An independent role within an enthusiastic team of colleagues.
• Salary between €2,230 and €3,065 (based on full-time employment); your final salary will depend on your experience.
• A contract with fixed hours, for example, 30 or 37.5 hours per week.
• Flexible working hours (ranging from 9:00 AM to 9:00 PM).
• 8% vacation pay and 27 vacation days per year based on full-time employment.
• Travel expense reimbursement based on our green travel policy.
• A hearty lunch (or dinner, if working the evening shift) and fresh fruit are served daily at Carré.
• A solid retirement plan through BeFrank.

Interested?

Are you the new team member we’re looking for? If so, please apply as soon as possible—but no later than May 2, 2024 —by clicking the “Apply” button. If you have any questions about the position, please contact Iris Onrust atiris.onrust@carre.nl or Lieve Broekema at lieve.broekema@carre.nl (Team Lead, Service & Support).

See also the Royal Carré Theatrefor our other job openings.

*Please refrain from contacting us regarding this job opening.