Service Desk Representative

The link between colleagues and their digital workspace

You know better than anyone how to help your colleagues with questions about their Surface devices, mobile phones, and other digital tools. It starts with the workplace management tasks you handle together with a colleague: you set up devices and help new employees get started with them.

When colleagues have questions or issues related to IT and facilities, you ensure that the report is logged in TOPdesk and resolved. Sometimes it involves applications and hardware, other times a malfunctioning access door. You log the report and request additional information if necessary. Often, you can resolve the issue yourself. If not, you ensure the request is directed to the right person (colleague or vendor). Of course, you also monitor whether the report is resolved in a timely manner.

You make sure visitors feel at home

You’re not only an important point of contact for your colleagues, but also for visitors. At the reception desk, you welcome guests as they arrive. You check them in with the person they’re meeting and make sure they feel at home. You also handle the mail. You scan incoming mail and route it to the appropriate person or department. You prepare outgoing mail for shipment.

Your responsibilities also include providing administrative support related to fire safety. You will retrieve the appropriate drawings from the archive and record the relevant information in a PowerApp or SharePoint. You will manage the email inbox, send confirmation letters to third parties, and monitor follow-up actions.

What do you have to offer?

As a Service Desk Agent, you’ll be at the heart of everything we do. Do you feel at home in our team? We hope you bring the following to the table:

• You are a natural-born service provider: solution-oriented and determined. You are flexible, meticulous, customer-focused, and a team player.
• You are eager to learn and open to change.
• You enjoy support work and have experience with Office 365 applications.
• You have strong communication skills in Dutch, both verbal and written.
• You have a vocational education (MBO) level of work and thinking in a field relevant to this position.

Here's what Wooncompagnie offers

At Wooncompagnie, you’ll work for a social organization where people matter more than bricks and mortar. As a Service Desk Associate, you’ll have a varied role working 32 to 36 hours per week in a friendly, dynamic organization.

• The position is classified under pay scale F of the Housing Services Collective Bargaining Agreement, with an initial salary range of €3,066 to €4,043 gross per month for a 36-hour workweek (salary will be determined based on your knowledge and experience).
• A rock-solid pension with the Pension Fund for Housing Associations (SPW).
• You'll have plenty of opportunities to further your professional development.
• And the atmosphere? A workplace where colleagues care about each other and have fun together.
• At Wooncompagnie, we value opportunities for colleagues to connect, your health, and a positive work environment. That’s why we offer a healthy, fresh lunch every day for just one euro, giving you a chance to gather with all your colleagues.
• You can use your individual flex budget flexibly for things like a gym membership or purchasing additional leave hours.
• At Wooncompagnie, we have a hybrid and flexible work arrangement, and working from home is certainly possible and common, subject to mutual agreement.

Interested? Let us know who you are

Wooncompagnie values diversity; our doors are open to everyone. It is precisely our differences that help us become an even better housing authority. Are you passionate about public housing, and is the role of Service Desk Agent a perfect fit for you? Then we look forward to receiving your application. Even if you don’t meet all the requirements but believe this role is a good fit for you, we invite you to apply.

Let us know how you can bring your unique personality to Wooncompagnie. Together, we’re building neighborhoods where everyone feels at home. 

Would you like more information about this position? Please contact Michael van Schaik, Service Desk Coordinator, at 088 17 18 328 or m.vanschaik@wooncompagnie.nl.

Are you enthusiastic and interested in applying? Please send your cover letter and resume to personeelszaken@wooncompagnie.nl bySeptember 12,2025. In your cover letter, please explain why you enjoy working with computers and other digital tools and helping your colleagues with them.

Introductory meetings will be held on September 22 and 24, 2025. It would be helpful if you could mark these dates in your calendar.