Customer Service Representative

What will you be doing as a receptionist? 

As a receptionist, no two days are the same. You welcome visitors with a smile, assist colleagues with administrative requests, and ensure that everything runs smoothly behind the scenes. You proactively step in when needed, roll up your sleeves without waiting to be asked, and identify opportunities to improve processes or work environments, even when things are quiet. 

You are the first point of contact, the face of the company, and the driving force behind a smoothly running office. Thanks to you, everyone feels welcome, supported, and heard—whether by email, phone, or at the front desk. 

Where and with whom will you be working? 

You’ll be assigned a permanent position at our front desk, where you’ll work alongside a permanent colleague and, during busy periods or when they’re absent, with on-call staff. Together, you’ll form a small but close-knit team where initiative, collaboration, and a sense of ownership are key. 

You’ll be working at our beautiful location on Prinsengracht: a historic building where we work with passion every day on leading publications in the fields of philosophy, history, psychology, psychiatry, higher education, coaching, management, education, and Dutch as a second language.

At Boom, we want to provide a work environment where you can reach your full potential and where everyone feels at home. A work environment with diverse people, opinions, and perspectives that allows us to view our work from different angles. 

What do we offer? 

• A varied role for 24–28 hours per week (half-days Monday through Thursday and all day Friday), in which you will serve as the face of our organization. 
• A pleasant workplace in a historic building in Amsterdam, right on the canal. 
• A collaborative, open work environment where you can be yourself and make your mark. 
• A salary in Scale IV of the Collective Bargaining Agreement for the Publishing Industry (€2,300–€2,700 based on a 36-hour workweek), depending on your experience. 
• Personal spending allowance, 5 weeks of vacation, pension plan, and profit-sharing plan. 
• Unlimited access to training courses via Skilltown (more than 800 soft skills and subject-specific courses). 
• Access for you and your family to OpenUp (online support for mental health challenges).
• Your own laptop so you can do your job to the best of your ability.  

What are you bringing? 

• You are professional, energetic, and customer-focused. 
• You don't wait around; you take the initiative: when you see work that needs to be done, you tackle it on your own. 
• You enjoy variety and can switch effortlessly between different tasks. 
• You enjoy planning and organizing, and you’re good at it. 
• You communicate clearly, politely, and professionally, both verbally and in writing. 
• You are available Monday through Thursday for half-days (days to be determined) and all day Friday. 

Want to learn more and apply? 

Are you interested? If so, please send your cover letter and resume to Boom uitgevers Amsterdam, attn: Sandy Bokhorst, Corporate Recruiter, at sollicitatie@boom.nl by October 5, 2025.