Customer Service & Sales Representative (F/M/X)
The Concertgebouw is one of the most visited concert halls in the world, hosting over 900 events and welcoming more than 730,000 visitors each year. The acoustics of our halls are world-renowned; nowhere else does classical music sound more beautiful. But we offer much more than just classical music: you can also enjoy pop, jazz, film music, hip-hop, children’s concerts, and much more. We are responsible for 95% of our own revenue. With an enthusiastic, close-knit, and friendly team, we create unforgettable experiences for our visitors.
As a Customer Service & Sales Associate at the Concertgebouw, you’ll be working at one of the world’s most beautiful concert halls, a place where every day brings something new. You’ll play a key role in the interaction between the Concertgebouw and its visitors. The Concertgebouw’s visitors are a diverse group: there are many regulars, but you’ll also interact with new visitors, including many international guests.
Who are you?
- You are very customer-friendly and service-oriented;
- You are extremely meticulous;
- You’re flexible with your work hours and can step in when needed, because the same applies to the Customer Contact and Sales department: “the show must go on”;
- You have a degree at the MBO level or higher;
- You are able to communicate with customers in English;
- You live in Amsterdam or the immediate vicinity;
- You enjoy going to concerts yourself from time to time (through the employee benefit program).
No two people are alike. The Concertgebouw strives to be an organization where everyone feels welcome and safe—where employees are free to be themselves and are given the space and recognition they need to contribute to our mission in their own way:
The Concertgebouw brings together a diverse audience and enriches their lives with a sublime musical experience
That’s why we’re curious to find out who you are!
What will you be doing?
Your main duties and responsibilities are:
- You will assist concertgoers in person, by phone, and in writing by providing advice and selling tickets;
- You will work on a rotating schedule Monday through Sunday from 9:30 a.m. to 8:45 p.m.;
- You enjoy knowing or finding the answer to every question;
- You work with the utmost precision and ensure that the books balance;
What does your team look like?
You’ll be part of our diverse Customer Service and Sales team, which consists of 17 dedicated colleagues of all ages and backgrounds. The team is led by a coordinator and an assistant coordinator.
What do we offer?
- A salary between €2,316 and €3,356 gross per month based on full-time employment (38 hours per week)
- A bonus for working outside regular office hours (including holidays)
- You are building up your retirement savings
- You can attend concerts in the most beautiful concert hall in the Netherlands
- You'll be part of a highly dedicated team with a casual work environment
- As a full-time employee, you are entitled to 25 days of vacation per year
- A Bicycle and Laptop Plan
- Weekly yoga classes
- Weekly rehearsal of the staff choir
We are starting with a one-year contract, but we intend to extend it indefinitely.
Application Process
If you think you’re the right fit for this position, please send your resume and cover letter to vacature@concertgebouw.nl by May 5, 2025. For more information about this opening, please contact Ineke Kluft, department coordinator (i.kluft@concertgebouw.nl, 020 – 5730433, except on Fridays).
You will receive a response to your application by phone or email no later than 7 days after the job posting closes. The first interviews will take place in week 20. A second interview will take place in week 21. If you are selected, a final meeting to discuss the terms of employment will follow.
