Customer Service and Sales Representative (F/M/X)
The Royal Concertgebouw is considered one of the world’s leading concert halls thanks to its unparalleled acoustics and its diverse, high-quality programming. Our mission is to connect and enrich as many people as possible through a sublime musical experience.
Our program includes classical, pop, hip-hop, jazz, children’s concerts, and film music. Each year, we host over 900 events, attracting more than 730,000 visitors. With our passionate and close-knit team, we strive to provide the very best experience for visitors, musicians, and staff.
As a Customer Service and Sales Representative, you serve as the link between the Concertgebouw and concertgoers. With your warm and welcoming demeanor, you ensure that everyone feels welcome: from young to old, from regulars to first-time visitors, and from classical music lovers to jazz fans.
Who are you?
- You are customer- and service-oriented and enjoy finding answers to all of our visitors' questions
- You work with the utmost precision and ensure that the books balance
- You are flexible with your work hours and can step in when needed
- You therefore live in Amsterdam or the immediate vicinity
- You are able to speak to concertgoers in English
No two people are alike. The Concertgebouw strives to be an organization where everyone feels welcome and safe—a workplace where employees can be themselves and are given the freedom and recognition they need to contribute to our mission in their own way.
What will you be doing?
- You sell concert tickets, offer advice, and answer questions
- You will assist visitors over the phone and at the ticket counter
- You will work according to a flexible schedule spread over 7 days a week, 365 days a year.
- The majority of the work hours are on the weekend
- The average number of hours per week is between 12 and 20
- Business hours are from 9:30 a.m. to 9:00 p.m.
What does your team look like?
You’ll be joining a diverse and friendly team of 16 people of all ages. The team is led by a coordinator and an assistant coordinator.
What do we offer?
- A gross hourly wage starting at €12.30
- The free ticket program for employees
- A bicycle plan for up to €749, including VAT
- The opportunity to attend the weekly yoga class
Do you see yourself in this role? If so, please apply by Monday, February 6, 2023, by sending your application, including your resume and cover letter, to vacature@concertgebouw.nl.
For more information about this job opening, please contact Ineke Kluft (020 – 5730433 or i.kluft@concertgebouw.nl (not on Fridays)
