Customer Service and Sales Representative (F/M/X)

About Het Concertgebouw

Our program includes classical, pop, hip-hop, jazz, children’s concerts, and film music. Each year, we host over 900 events, attracting more than 730,000 visitors. With our passionate and close-knit team, we strive to provide the very best experience for visitors, musicians, and staff.

As a Customer Service and Sales Representative, you serve as the link between the Concertgebouw and concertgoers. With your warm and welcoming demeanor, you ensure that everyone feels welcome: from young to old, from regulars to first-time visitors, and from classical music lovers to jazz fans.

Who are you?

· You are customer- and service-oriented and enjoy finding answers to all of our visitors’ questions;

· You work with the utmost precision and ensure that the books balance;

· You are flexible regarding your work hours and can step in when needed;

· You therefore live in Amsterdam or the immediate vicinity;

· You are able to communicate with concertgoers in English;

· You have an interest in all kinds of music.

No two people are alike. The Concertgebouw strives to be an organization where everyone feels welcome and safe—a workplace where employees can be themselves and are given the freedom and recognition they need to contribute to our mission in their own way.

What will you be doing?

· You sell concert tickets, offer advice, and answer questions;

· You will assist visitors over the phone and at the ticket counter;

· You will work according to a flexible schedule spread over 7 days a week, 365 days a year;

· You will work on an on-call basis for approximately 12–20 hours per week;

· The majority of the work hours are on the weekend;

· The average number of hours per week is between 12 and 20;

· Working hours are between 9:45 a.m. and 8:45 p.m.

What does your team look like?

You’ll be joining a diverse and friendly team of 16 people of all ages. The team is led by a coordinator and an assistant coordinator.

What do we offer?

· A gross hourly wage starting at €13.90 (€17.37 on weekends);

· The free ticket program for employees;

· A bicycle plan up to €749, including VAT;

· The opportunity to attend the weekly yoga class.

Do you see yourself in this role? If so, please apply by Monday, May 13, 2024, by sending your resume and cover letterto vacature@concertgebouw.nl.

For more information about this job opening, please contact Ineke Kluft at020 – 5730433 ori.kluft@concertgebouw.nl(except on Fridays).