Customer Service and Sales Representative (M/F/X)
The Royal Concertgebouw is considered one of the world’s leading concert halls thanks to its unparalleled acoustics and its wide-ranging, high-quality programming, spanning classical, pop, jazz, and film music. With an increasingly diverse program, we are also reaching an increasingly diverse audience. This is one of our key priorities for the coming years. The Concertgebouw is one of the most visited concert halls in the world, hosting over 900 events and welcoming more than 730,000 visitors annually. Since its founding, the Concertgebouw has been 95% self-sufficient in generating its own revenue. With a passionate and close-knit organization, we strive to provide the very best experience for our visitors.
Customer Service and Sales Representative (M/F/X) (16 hours per week)
As a Customer Service and Sales Representative, you serve as the link between the Concertgebouw and its visitors. You have a naturally customer-focused attitude, ensuring that concertgoers receive prompt and accurate answers to all their questions.
What will you be doing?
The Customer Service and Sales Department is open 7 days a week, 365 days a year. You will work a flexible schedule with an emphasis on weekend shifts. You will assist a wide variety of visitors, sell tickets, provide advice on the best seats, and so on. Visitors to the Concertgebouw are very diverse: there are many regular customers, but you will also interact with new visitors, including many international visitors.
Communication takes place by phone, email, and at the register.
What does your team look like?
You will be part of a very diverse team consisting of 17 dedicated colleagues of all ages. The team is led by a coordinator and an assistant coordinator.
Who are we looking for?
· You are highly customer-focused and service-oriented;
· You enjoy knowing the answer to every question or being able to look it up;
· You enjoy going to the occasional concert (through the employee benefit program) to listen to classical music, pop, or jazz;
· You work with the utmost precision and ensure that the books balance;
· You are flexible regarding your work hours and can step in when needed, because the same applies to the Customer Contact and Sales department: “the show must go on”;
· You have completed at least a vocational education program (MBO);
· You are able to communicate with customers in English;
· You live in Amsterdam or the immediate vicinity.
What do we offer?
A salary ranging from €2,171 to €3,258 gross per month, in accordance with the Concertgebouw’s compensation system, based on full-time employment (38 hours per week). · A bonus for working outside regular office hours (including holidays);
· You can attend concerts in the most beautiful concert hall in the Netherlands;
· You will be part of a highly dedicated team with a casual work environment;
· As a full-time employee, you are entitled to 25 days of vacation per year;
· You are accruing pension benefits;
· A bicycle and laptop plan;
· A dynamic and informal work environment;
· Weekly yoga classes.
If you think you’re a good fit for this position, please send your resume and cover letter tovacature@concertgebouw.nl by Monday, January 30, 2024. For more information about this opening, please contact Ineke Kluft, department coordinator (i.kluft@concertgebouw.nl,, 020 – 5730433 —except on Fridays).
Everyone is welcome at the Concertgebouw. We warmly invite anyone who meets the qualifications to apply, regardless of background, origin, or religion.
We do not welcome unsolicited sales calls regarding this advertisement.
